Jack Ingram Motors, Inc. Mercedes-Benz

The 2020 lincoln Aviator was clean on the inside but the engine compartment was dirty with an oil spot on the radiator cover. The drive was rough no way near what an lincoln drive should be. engine compartment was dirty with an oil spot on the radiator cover. The drive was rough no way near what an lincoln drive should be. More

Ordered a convertible Mercedes from a dealership in CA and waited over a year for the car to be delivered. When it arrived the greedy salesperson tells me there is now a market adjustment of $15k being ad and waited over a year for the car to be delivered. When it arrived the greedy salesperson tells me there is now a market adjustment of $15k being added to the vehicle and if I don't close the deal that day, there are 20 people lined up to purchase the vehicle. What a horrible experience as this was a surprise gift for my wife. Looked all over the country for weeks for another option and landed on Jack Ingram Mercedes which had the exact same model I ordered minus the massage seats. Call and was greeted by a pleasant sales person Brooke Byrd who informed me the vehicle was available. Gave me great pricing, $450/m less than my order from CA. She evaluated my Mercedes trade over the phone in good faith and honored it at delivery. Due to fraud in South Florida, I had to drive to Alabama which was well worth it. I must mention, that they offered to pick me up from the airport if I decided to fly in from Fort Lauderdale. I drove my trade up to AL from Fort Lauderdale(9 hours) and was greeted by a pleasant front desk woman who asked about my drive up, and offered snacks and coffee. Advised Ms. Byrd was at lunch, however, Shawn Roney in finance was ready for me until she returned. The vehicle was inside the showroom, clean, and ready for delivery. Sat in the back with Shawn, who also was very pleasant and personable. Got through the paperwork very quickly and he never forced me to purchase any extras unlike many other dealerships I've been to but only offered the ones he thought held value which I accepted. Ms. Byrd asked another manager to pull the vehicle out so she could transfer my belongings and walk me through the options. Everyone wished me safe travels and I was on my way. After a few days, I received a call and email from Ms. Byrd to ask how we were enjoying the car and if we had any questions. Lastly, we received a handwritten card from Ms. Byrd thanking us for our purchase and future business. We will be sure to come back to this dealer when it's time to upgrade and/or purchase another Mercedes. Thank you team! More

Customer Service The staff is courtesy. The wait time is not long. I am able to us coupons to save money on services rendered. I definitely recommend anyone to Jack In The staff is courtesy. The wait time is not long. I am able to us coupons to save money on services rendered. I definitely recommend anyone to Jack Ingram for quality service. More

love my new car I had a great experience at Jack Ingram. Chris Black helped us every step of the way. He gave me a great comparison of the different cars that I was I had a great experience at Jack Ingram. Chris Black helped us every step of the way. He gave me a great comparison of the different cars that I was interested in, and I feel certain I made the best decision thanks to his help. More

Excellent car buying experience. .. Words can't express how great my car buying experience was with Melvin Davis from Jack Ingram Mercedes dealership. I really appreciated the no hassle Words can't express how great my car buying experience was with Melvin Davis from Jack Ingram Mercedes dealership. I really appreciated the no hassle transaction. Melvin and the staff made this the " BEST " car buying experience ever. I must say Mercedes really rolled out the red carpet for me and made me feel like a celebrity. Tour the entire staff thanks and God bless all of you. More

Great experience, great team! We recently purchased a Mercedes Sprinter 4X4 from Jack Ingram. Chris Black helped us out, and we were very impressed with their professionalism, kno We recently purchased a Mercedes Sprinter 4X4 from Jack Ingram. Chris Black helped us out, and we were very impressed with their professionalism, knowledge base, follow through, and overall expertise. This was the biggest car purchase by far for us, both in size and value, and we could not be happier! I purchased a one way ticket from Austin, Tx and flew to Montgomery, AL to buy the vehicle, then drove it home! I would highly recommend Chris Black and the Jack Ingram Motors group to others. More

Best car buying experience I have ever had! John Yow made my car shopping & buying experience so easy! He is very knowledgeable & professional & definitely goes the extra mile. He even made 2 tr John Yow made my car shopping & buying experience so easy! He is very knowledgeable & professional & definitely goes the extra mile. He even made 2 trips to my home to accommodate my schedule & never failed to answer my phone calls right away. He will be my go to salesman in the future for sure & I recommend others to call on him, as well. More

Great Folks I have have purchased many cars over the years from different dealers but I must say this was by far the Best group of folks I have ever worked with, I have have purchased many cars over the years from different dealers but I must say this was by far the Best group of folks I have ever worked with, from the Manager Mr. Denver to the salesman JT they are very nice, kind and Honest and easy to do business with. this is my first Benz. Thanks More