Jack Hanania Chevrolet

I decided to purchase the vehicle that I had leased from I decided to purchase the vehicle that I had leased from this location 3 years ago. While this dealership appeared to be anxious for this easy sale, I decided to purchase the vehicle that I had leased from this location 3 years ago. While this dealership appeared to be anxious for this easy sale, it seemed to me that the experience after I signed the purchase agreement was like I had now been forgotten. Beginning with taking almost a full month to payoff my lease. I didn’t know that until I received an overdue notice from the finance company. The finance manager had addressed the wrong vehicle. Trying to communicate with anyone at the dealership after this became a nightmare to me. From the finance manager to the sales manager to the dealership owner, I had to initiate the phone calls as I could not get these stated individuals to return my calls. When I called, I was told that the individual was not available or not in.The owner never did return my call. In addition to taking a long time to payoff the lease, I was charged a pre-delivery charge of $899! They did nothing to the vehicle to earn this, not even looking at it, as I already had and was using the vehicle. To me, it seems that they charged me for nothing. Again, trying to communicate with someone became almost impossible. I had promises of “getting back to me” but it didn’t happen. This was my experience to date with Jack Hanania Cheverolet in St. Augustine, Fl. More

I recommend this dealership with the highest remarks and rating. From top to bottom they exude professionalism and the highest standards of service and friendliness. rating. From top to bottom they exude professionalism and the highest standards of service and friendliness. More

They fixed my warranty problem with no hesitation and in a timely manner and was helpful a timely manner and was helpful More

Knowledgeable, attentive and fast service. Kept me updated on my cars service. Comfortable waiting area. updated on my cars service. Comfortable waiting area. More

Disgusting. They lied about the software update' for my Bolt and told me that if they found a problem with it then I wasn't getting it back until it was fixed, it could be months. No loaner. This is actual Bolt and told me that if they found a problem with it then I wasn't getting it back until it was fixed, it could be months. No loaner. This is actually a scam - no dealer has the right to do this. They updated the software and told me that it was now safe. Not true, they uploaded a fancy fire alarm and reduced the charging ability. The salesman told me that he had done 'millions of these' no you haven't, millions have not been built and I doubt if there are 10 in NE Florida. Give them a miss, they are worthless. Paternalistic, patronizing. More

I went to have my car service. I was satisfy with the work they did.I also found that workers there were very king ok work they did.I also found that workers there were very king ok More

Chris Steer was extremely helpful and got my car back to brand new. He was great at communicating throughout the whole process and made sure I knew what to expect. Would highly recommend them! brand new. He was great at communicating throughout the whole process and made sure I knew what to expect. Would highly recommend them! More

We had purchased 12 cars when it was Jack Wilson. Never had a problem. Last year the staff fell over each other to help me when I was sold a 2 year old vehicle, never titled, for brand new retail price. had a problem. Last year the staff fell over each other to help me when I was sold a 2 year old vehicle, never titled, for brand new retail price. We agreed on a payment slightly over top end for my budget. Three weeks later I received a call that I couldn't finance it as a new car because it was 2 years old, even though it had never been titled. My payments went up $100 because of this. My trade-in was already sold so I decided to keep the new car. The next year I traded it in and have been trying to get a refund on my unused gap insurance, which should be about $3500, for several weeks. The managers do not answer their phones and you can't leave a message. I've left several messages with snarky receptionists who don't want to listen to why you have to keep calling back. It's been several hours now since my 4th call today, and still no one has called me back. I will never, ever, buy another car from this dealership. More

Buying for my Mom. She’s older and we didn’t want to spend a lot. Worked with Billy and Dacia. What an awesome experience. I recommend them and the entire dealership. Buying a car is so stressful and spend a lot. Worked with Billy and Dacia. What an awesome experience. I recommend them and the entire dealership. Buying a car is so stressful and with Davis handling it, the experience was pleasurable. More

This place is horrible they sold me a 2019 Chevy Malibu and it was the biggest lemon and they would not help The car filled up with water every time it rained electrical problems and it was the biggest lemon and they would not help The car filled up with water every time it rained electrical problems More