Jack Hanania Buick GMC | Page 2

I purchased pre-pandemic and got a car at a good price. The salesman didn’t know much about the car other than what was on the sticker. We did a test drive and then sat down to talk numbers. They paid off The salesman didn’t know much about the car other than what was on the sticker. We did a test drive and then sat down to talk numbers. They paid off my trade-in which was fair. When the salesman came back with the numbers from finance, it was astronomical. I gave them the opportunity to be honest because you can easily look up the average interest-rate for your credit score and do an online calculator to find your payment. I asked to see the breakdown and simply let them know that the additional charges would not be paid by me. If they wanted to remove them, I would take the car. If not, I’ll leave. After much back-and-forth the manager finally said OK I got the car at the price I wanted. Can’t complain. It’s very simple by the car at the price you want. They either want to sell it or not. More

If I could give no stars I would. I bought my GMC Acadia a year ago and I’ve had nothing but problems costing me thousands. I am a mother of 11 and have spent more on this vehicle in I bought my GMC Acadia a year ago and I’ve had nothing but problems costing me thousands. I am a mother of 11 and have spent more on this vehicle in 1 year than I have my whole family. The owner makes millions off people and unfortunately I was one of the unfortunate that got my head ripped off. More

Same experience as others here. 10k markup on prices, 4k "family plan" tacked on, cannot opt out. Low offer on trade. Overall bad experience and a waste of time. "family plan" tacked on, cannot opt out. Low offer on trade. Overall bad experience and a waste of time. More

Service was the best I’ve had in years in and out in under the time I was quoted with a free wash under the time I was quoted with a free wash More

Called to get pricing on a vehicle on their lot and pricing for my trade-in. Came back with pricing the made sense for me and I asked about any manufacture rebates and any other dealer fees. They res pricing for my trade-in. Came back with pricing the made sense for me and I asked about any manufacture rebates and any other dealer fees. They responded that there was a $2k rebate and there was a dealer fee and a market adjustment fee. I then had to ask what those additional dealer fees totaled. They then responded that there was a $900 dealer fee and a $7000 market adjustment fee. If I wouldn't have asked he would not have disclosed these fees. I am not opposed to paying over sticker due to current market conditions but this should be disclosed without me having to inquire. I would have a 4 hour round trip drive to buy this vehicle and would have been extremely upset if this was "sprung" on me after visiting the dealer. Buyer beware!!! They are charging on this vehicle a 15% dealer upcharge and this was not disclosed until I pressed them. Speaks volume about their ethics. More

Called about a vehicle and confirmed price and availibility then set up appt for following day. On the way there sales person says by the way, forgot to tell you we have a 10k add on for that veh availibility then set up appt for following day. On the way there sales person says by the way, forgot to tell you we have a 10k add on for that vehicle just so you know. This was never listed on website or mentioned. Manager then said it's a "disclaimer" at bottom of the page. More

I wish I could give this dealership NO STARS! I spoke with a salesperson regarding a Yukon. The price was $62,660 with the GMC $500 discount. Went to the dealership and when presented with financing of t with a salesperson regarding a Yukon. The price was $62,660 with the GMC $500 discount. Went to the dealership and when presented with financing of the car, they had an additional $8,000 due to low inventory. They also added $3,995 for a family plan, which included a lot of nothing!! Also offered me $31,500 for my 2016 Yukon which according to KBB was worth a trade in value between 32,500 and 38,000 with the medium price being $36,000. When asked why the value was so low, was told that they consider all trades fair condition for trade in. My car was in good condition not fair, and even had tires that were less than 2 months old. We drove 49 miles to purchase a vehicle that the MSRP on their website stated was $62,660 only to be presented with a price of $75,000. When I asked why the MSRP was different on their website I was told GMC will not allow them to change it. So be aware that the price on their website is NOT what they sell the vehicle for. Again, the price difference was $12,000. The manager also told me that everything was more expensive right now. He gave me the example of what is going on in the housing market. I explained houses APPRECIATE, cars DEPRECIATE! Also advised him that it is not financially smart to pay $12,000 over MSRP. Told the manager that their dealership is very deceitful. The sales person should have told me the difference in price before I drove so far. They also told me that all the dealerships are charging these prices. That is a lie. Bought a nicer Yukon with a lot more options for a lot less the very next day at Coggin GMC. Call other dealerships……Coggin nor Nimnicht charge over MSRP. There are probably others as well. I only called two dealerships and neither are gauging their customers. More

Took my Tahoe in for a battery drain problem, 4 days later I was told the repair would be $1,000+. After part was put in they told me the problem still existed. I had them take the part out and took i later I was told the repair would be $1,000+. After part was put in they told me the problem still existed. I had them take the part out and took it to palm coast/tom Gibbs Chevrolet and they fixed it for $189 in a couple hours. Jack Hanania told me I also needed brakes and a new battery. Gibbs checked both and they are fine. I spent 4 nights in a hotel with a rental car. the Gibbs technician told me there was a service bulletin out on the problem, which I relayed to Hanania and they told me it did not apply. Turns out that was the problem. Worst experience in 50+ years of driving with Jack Hanania. They still charged me $208 for the analysis which was all wrong. Don't trust these guys. More

Been a palm coast resident for 37 years and have bought several cars and trucks at different dealers and I got ripped off at least 3 grand! The finance manager Emilio is a liar and gains trust then takes y several cars and trucks at different dealers and I got ripped off at least 3 grand! The finance manager Emilio is a liar and gains trust then takes you for every last dollar.. BEWARE, bad people work here and the owner never reached out to me because he knows! More