Jack Giambalvo Buick GMC

I found a car online and travelled to Jack Giambalvo Buick GMC with the intent to purchase even though it is over one hundred miles from my residence. I noticed on the vehicle I was interested in there Buick GMC with the intent to purchase even though it is over one hundred miles from my residence. I noticed on the vehicle I was interested in there was dried road paint spatter on the lower driver side. I made my sales rep aware of it and was told that if I purchased the car it would be removed before I left. It was getting dark when I left so I wasn't able to examine the car as carefully as I would have liked but it looked okay so I drove the two and a half hours home. The next day I found more paint spatter on the underside of the plastic trim that took me three hours to remove. Scraping road paint is a lot more difficult off of plastic than it is off of painted metal. I also saw that the liners of both wheel wells were coated with same dried road paint. This I could not remove so I called the dealer to complain. I was told that I would be contacted back but no one ever called so after a week I called them. I talked with Dan Troutman and explained my situation. He was very understanding and told me he would try to resolve the situation. I told him how far away I lived and that I would be unwilling to travel the distance back to the dealership for service work. He said that he would see what he could do. He called back within the hour and left a voice mail stating that his General Manager would be willing to replace the liners but only if I travelled back to the dealership, a total five hour trip of over two hundred miles. I don't see why I should incur the cost of gas and tolls, not to mention putting the extra miles on my "new" car and wasting an entire day of my time for Jack Giambalvo Buick GMC to correct a problem that should have been resolved well before I even drove out there to purchase one of their vehicles. And if I'm speaking truthfully, I can't help but think that they so readily offered to replace my wheel well liners because I told them beforehand that I would be unwilling to make the long journey back to their dealership. More

I recently purchased a 2025 Buick Enclave Avenir from Jack Giambalvo Buick GMC, and I was impressed with the professionalism, courtesy, and competency of the entire staff. I was especially impressed with Jack Giambalvo Buick GMC, and I was impressed with the professionalism, courtesy, and competency of the entire staff. I was especially impressed with my salesperson, Lance Sease, who effortlessly guided me through the process. As an informed consumer, who has been purchasing new vehicles for over 50 years, I would recommend this dealership and my salesperson to anyone. More

Brought my vehicle in for state inspection, which is free with your purchase of a vehicle at J.Giambolvo. They gave me a call about what was needed to pass and told me it would be ready the next day. True to with your purchase of a vehicle at J.Giambolvo. They gave me a call about what was needed to pass and told me it would be ready the next day. True to their word, it was. More

I don't usually leave reviews- this dealership has been avoiding my calls. I bought a new Yukon Denali the end of December, now we are at the end of July. I've contacted my sales representative that led me avoiding my calls. I bought a new Yukon Denali the end of December, now we are at the end of July. I've contacted my sales representative that led me to talk to Dan Troutman in parts, which is the manager. he's been avoiding my calls... I was told they would fix my Yukon by calling a local dealership in my area so I could take it to get fixed. I have noticed paint defects along with other issues with my Yukon since purchasing. I noticed some paint defects before even pulling it off their lot so they were aware of the issue! oh and on top of this the cargo mats I ordered come scratched up and scuffed… even though they didn’t budge a penny on my new Yukon, I paid full price for this vehicle and them being so cheap they couldn’t even throw in floor mats that were scuffed up… I showed my sales rep the floor mats and her response was we can take them off if you don’t want them… More

Experienced & friendly advisors. Technicians are well trained & get the service work done quickly. Service done on time Technicians are well trained & get the service work done quickly. Service done on time More

I purchased a new truck from Giambolvo and was very happy with my experience. Ryan (salesperson) got me into the truck for a test drive and made each step of the process smooth/easy. It was great working wit with my experience. Ryan (salesperson) got me into the truck for a test drive and made each step of the process smooth/easy. It was great working with Al the finance manager, the entire process was streamlined with technologies that made the entire transaction quick/efficient. More

Bern Little did a fantastic job explaining so many of the features of the new Buick Enclave Premium to us both prior to and after the sale. We found this new vehicle on their website and was well worth the 1 features of the new Buick Enclave Premium to us both prior to and after the sale. We found this new vehicle on their website and was well worth the 120+ mile trip from home to deal with these folks. The best car buying experience we've had! We highly recommend their dealership and Bern Little! More

I have been coming to this dealership for 6 1/2 years. Great service every single time. Great service every single time. More

Excellent help with learning about the Acadia and how everything works. Service and all the new features. everything works. Service and all the new features. More