
Jack Demmer Ford
Wayne, MI
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We just purchased the car so we havn't had service yet. If service goes as well as the sales experience I'll be very impressed. Al worked very hard to find just the car we wanted. We eventually set yet. If service goes as well as the sales experience I'll be very impressed. Al worked very hard to find just the car we wanted. We eventually settled on a car in Demmer's vast inventory. Sales experience was great. We love the car. Ford is building great products. My wife and I are amazed at how much of an improvement we see in the Ford product over the highly rated foreign name we turned in. More
Ted Wisniewski was very professional, and thorough when going over our new SUV. He was patient when we were trying to decide the right car choice for our family. He did an excellent job at explaining all going over our new SUV. He was patient when we were trying to decide the right car choice for our family. He did an excellent job at explaining all the features the car had, even weeks after we had the car. Thank you Ted. More
We received outstanding customer service from Ted Miller from the very beginning when my husband first walked in to Jack Demmer Ford to get information regarding leasing a Fiesta for me. Ted was very frie from the very beginning when my husband first walked in to Jack Demmer Ford to get information regarding leasing a Fiesta for me. Ted was very friendly and professional in helping us. The only three things that I wish were different would have been - 1) to have been told about the additional cost of the pin striping before Ted took it upon himself to get that car instead of talking to us and possibly seeing what other cars were out there. 2) since I am handicapped, to have explained to me how long it would take for the dealership to get my handicap plate (which at this point has been two weeks and still waiting.....) instead of us going and getting it ourselves, because at times now it is becoming a real hardship for me not having it. 3) to have had the car delivered to our home and signed the paperwork here as we have in the past - we live 5 miles from the dealership!! More
We walked into the dealership knowing exactly what we wanted and we just needed Mike to help us get it! Not only did he make the process fast and easy, he told us about a couple of cash back rebates that wanted and we just needed Mike to help us get it! Not only did he make the process fast and easy, he told us about a couple of cash back rebates that we did not know we would be eligible for through one of our employers! We left with a low(er) monthly payment and a check from Ford (employer) on the way. Thanks, Mike! More
From when I walked in and started talking with Eric I new it was gonna be a goo experience. Told him what we wanted what price we where looking for and he went over everything and made sure I understood and it was gonna be a goo experience. Told him what we wanted what price we where looking for and he went over everything and made sure I understood and knew what was going on More
Ted Miller was very professional, yet personable. Kept me informed on the status of my new car till delivery. Great buying experience. I will be buying all future cars at Jack Demmers, with a great sales pe informed on the status of my new car till delivery. Great buying experience. I will be buying all future cars at Jack Demmers, with a great sales person named, TED MILLER!!!!! More
MY EXPERIENCE AT JACK DEMMER FORD WAS GREAT. TED WISNIEWSKI WAS VERY THOROUGH IN EXPLAINING ALL THE FACTS REGARDING LEASING A VEHICLE . I WAS VERY PLEASED WITH THE ENTIRE PROCESS. I WILL DEFINITELY WISNIEWSKI WAS VERY THOROUGH IN EXPLAINING ALL THE FACTS REGARDING LEASING A VEHICLE . I WAS VERY PLEASED WITH THE ENTIRE PROCESS. I WILL DEFINITELY RETURN TO THIS DEALERSHIP FOR MY NEXT LEASE OR PURCHASE. KEEP UP THE GOOD WORK TED. More
Worst experience I ever had at a dealership. I leased my vehicle from them 2.5 years ago, and received something in the mail stating they were "aggressively" looking for used cars. I contacted my sales rep, vehicle from them 2.5 years ago, and received something in the mail stating they were "aggressively" looking for used cars. I contacted my sales rep, and told him what my payoff was on the vehicle and asked if that was possible because I did not want to drive in if we were too far apart. They stated that the car should appraise for the payoff value. I drove out to the dealership, and they offered me $1,000 less than the value we discussed over the phone. When I spoke to the general manager, he stated that it was his fault and that the used car person didn't know he had given me a value. When I told him I was concerned about the whole issue, and it felt like a "bait and switch" scenario, he got angry. I ended up calling Ford customer service and registered my concerns. Apparently, Ford sent a letter to the dealership, and the general manager called me and said that I was a liar, screamed at me and then hung up on me. I still can't believe that the general manager yelled at a potential customer and then hung up on me. I would suggest going to another Ford dealership. More
We have been coming to Jack Demmer for 11 years now. We have always purchased an F150. However with tough times and no jobs we had to turn in our 2010 F150 BIg Red. It broke my husbands heart to have to d have always purchased an F150. However with tough times and no jobs we had to turn in our 2010 F150 BIg Red. It broke my husbands heart to have to do this. But Mike Mester was wonderful. He got us into a new 2013 Fusion pretty much loaded, amazing color, leather inside and a great ride. But best of all working with Mike and Sue they were able to help us get our payments down and make out on gas economy. We wouldn't go anywhere else to purchase or lease a vehicle as we know Mike has our best interest at heart. And my husband Loves the new ride..... And the service department is very attentive and listens to you. Thanks Mike and Jack Demmer for all you do for your customers. We'll be back again and I will send as many people t you as I can. Maureen Agius More