Jack Demmer Ford

Great Dealership Sales staff is great - Chris Webb was helpful and a pleasure to work with! However, beware of the high pressure sales on the tire and wheel protecti Sales staff is great - Chris Webb was helpful and a pleasure to work with! However, beware of the high pressure sales on the tire and wheel protection plan. Guy was probably just doing his job but I felt uncomfortable and thought it was unnecessary. More

Experience with Service Department was horrible This may be an isolated incident, but I feel as though it is worth putting out there. I dropped my vehicle off for a warranty issue at 7am, in which This may be an isolated incident, but I feel as though it is worth putting out there. I dropped my vehicle off for a warranty issue at 7am, in which I told them that I needed to have it back by 1pm the following day. I stated that if they could not have it fixed in that time frame I would come back another day, they assured me that it would be completed by the next morning. I also stated that if it was not going to be completed to call me so I could make other arrangements and change my schedule. Well, at 11 am I called them for a status update in which the service person told me that it would not be completed until sometime between 4pm and 6pm. I asked him if he was planning on calling me to inform me of the change in time, he stated "well I was just going to call you when it was done". He also offered to rent me a car for a reasonable fee. All I wanted is for him to be up front with me on the time frame and situation. Overall, I feel as though they handle this situation very unprofessionally, and I am not sure if I will ever bring my vehicle there again. More

One of the best dealerships in the area. This is my third purchase from this dealership. Each visit has been as pleasant as the first. I will be returning in a few years. This is my third purchase from this dealership. Each visit has been as pleasant as the first. I will be returning in a few years. More

I feel as if my deal is incomplete. I'm disappointed with the service received during my deal. My fiance and I came in with preapproval. On the day of the deal all our salesman had to I'm disappointed with the service received during my deal. My fiance and I came in with preapproval. On the day of the deal all our salesman had to do was get the paperwork together because we brought him a $40,000 cashiers check for the purchase amount. Well all the paperwork was completed and we have the vehicle but 'm still waiting on a call back from our salesman because we were only issued one (1) key. I've called him and emailed but no response other than unfortunately we don't have another key. You would think that being this is a Ford dealership and that he didnt' have to do anything but let us test drive the truck (I knew what we wanted because I found it online) he could have had a key made for us in the service department. It's day 3 of owning our truck and after giving the dealership $40,000 we have to now spend $150 to get a key made that should have been provided during our sale. Very disappointed. More

Return Customer I purchased my 2005 Explorer from Demmer and went back for my 2015 Explorer. My salesman was very exited to see me again and searched hard to find exa I purchased my 2005 Explorer from Demmer and went back for my 2015 Explorer. My salesman was very exited to see me again and searched hard to find exactly what I was looking for. My 2015 Explorer is everything I expected and more. Technology in cars has sure changed in 10 years and are now more fun to drive. More

Best used car buying experience Our salesman Mark Puls was the best. He was very easy to work with and answered all our questions too. Their finance person (Larry) is one of the grea Our salesman Mark Puls was the best. He was very easy to work with and answered all our questions too. Their finance person (Larry) is one of the greatest, caring and hard working individuals that does any and everything to make sure you are getting the greatest deal available. These two made our car buying experience very pleasant and easy. We actually bought two vehicles within a two week period. Thank you!!!!! More

Excellent Ford dealer in Michigan I recently leased a 2015 Ford Escape at Jack Demmer Ford, My salesman was Ted Wisniewski. I have been leasing vehicles from Jack Demmer since early 19 I recently leased a 2015 Ford Escape at Jack Demmer Ford, My salesman was Ted Wisniewski. I have been leasing vehicles from Jack Demmer since early 1996, Ted is always a pleasure to work with & always has been friendly & Knowledge full. Additionally keeps an eye prior to lease end for new vehicels. Most importantly he make all efforts to gets me available rebates and promotional deals to keep my lease cost low with higher end options. Ted is also instrumental in after sales service for maintenance of vehicle. As a customer, Value is what I count which I gets from Ted. Everyone at Jack Demmer is kind & friendly from the time you step through the door until you finished doing business with them. I can’t imagine myself in any other brand or dealership. More

Thank You Jack Demmer It had been 25 years since I was in a dealership...my sales associate understood how I felt, he listened to my concerns and he took the fear right awa It had been 25 years since I was in a dealership...my sales associate understood how I felt, he listened to my concerns and he took the fear right away. More

GOOD Work After looking at several cars ,we ordered a car from Marty to be made for us. He was very helpful and it was a very pleasant experience working with After looking at several cars ,we ordered a car from Marty to be made for us. He was very helpful and it was a very pleasant experience working with him. When it came in everything was great and we have been enjoying the vehicle. More

2015 Explorer delivery I have purshcased or leased many vehicles and I have to say from the beginning of the process untilI drove off in my new vehicle it was a very smooth I have purshcased or leased many vehicles and I have to say from the beginning of the process untilI drove off in my new vehicle it was a very smooth affair. More