Jack Demmer Ford

I feel as if my deal is incomplete. I'm disappointed with the service received during my deal. My fiance and I came in with preapproval. On the day of the deal all our salesman had to I'm disappointed with the service received during my deal. My fiance and I came in with preapproval. On the day of the deal all our salesman had to do was get the paperwork together because we brought him a $40,000 cashiers check for the purchase amount. Well all the paperwork was completed and we have the vehicle but 'm still waiting on a call back from our salesman because we were only issued one (1) key. I've called him and emailed but no response other than unfortunately we don't have another key. You would think that being this is a Ford dealership and that he didnt' have to do anything but let us test drive the truck (I knew what we wanted because I found it online) he could have had a key made for us in the service department. It's day 3 of owning our truck and after giving the dealership $40,000 we have to now spend $150 to get a key made that should have been provided during our sale. Very disappointed. More

Return Customer I purchased my 2005 Explorer from Demmer and went back for my 2015 Explorer. My salesman was very exited to see me again and searched hard to find exa I purchased my 2005 Explorer from Demmer and went back for my 2015 Explorer. My salesman was very exited to see me again and searched hard to find exactly what I was looking for. My 2015 Explorer is everything I expected and more. Technology in cars has sure changed in 10 years and are now more fun to drive. More

Best used car buying experience Our salesman Mark Puls was the best. He was very easy to work with and answered all our questions too. Their finance person (Larry) is one of the grea Our salesman Mark Puls was the best. He was very easy to work with and answered all our questions too. Their finance person (Larry) is one of the greatest, caring and hard working individuals that does any and everything to make sure you are getting the greatest deal available. These two made our car buying experience very pleasant and easy. We actually bought two vehicles within a two week period. Thank you!!!!! More

Excellent Ford dealer in Michigan I recently leased a 2015 Ford Escape at Jack Demmer Ford, My salesman was Ted Wisniewski. I have been leasing vehicles from Jack Demmer since early 19 I recently leased a 2015 Ford Escape at Jack Demmer Ford, My salesman was Ted Wisniewski. I have been leasing vehicles from Jack Demmer since early 1996, Ted is always a pleasure to work with & always has been friendly & Knowledge full. Additionally keeps an eye prior to lease end for new vehicels. Most importantly he make all efforts to gets me available rebates and promotional deals to keep my lease cost low with higher end options. Ted is also instrumental in after sales service for maintenance of vehicle. As a customer, Value is what I count which I gets from Ted. Everyone at Jack Demmer is kind & friendly from the time you step through the door until you finished doing business with them. I can’t imagine myself in any other brand or dealership. More

Thank You Jack Demmer It had been 25 years since I was in a dealership...my sales associate understood how I felt, he listened to my concerns and he took the fear right awa It had been 25 years since I was in a dealership...my sales associate understood how I felt, he listened to my concerns and he took the fear right away. More

GOOD Work After looking at several cars ,we ordered a car from Marty to be made for us. He was very helpful and it was a very pleasant experience working with After looking at several cars ,we ordered a car from Marty to be made for us. He was very helpful and it was a very pleasant experience working with him. When it came in everything was great and we have been enjoying the vehicle. More

2015 Explorer delivery I have purshcased or leased many vehicles and I have to say from the beginning of the process untilI drove off in my new vehicle it was a very smooth I have purshcased or leased many vehicles and I have to say from the beginning of the process untilI drove off in my new vehicle it was a very smooth affair. More

GREAT DEALERSHIP FOR USED CARS!! I have bought new cars from other dealerships but recently found a used, fully loaded Ford Flex with low mileage and in brand new condition at Jack De I have bought new cars from other dealerships but recently found a used, fully loaded Ford Flex with low mileage and in brand new condition at Jack Demmer. Lori, our used sales rep helped us out and made us feel very comfortable through the whole process. She was very fast in getting us our car, even with my crazy work schedule. She also worked into giving us the greatest deal with an upgraded warranty. I would recommend Jack Demmer for new and especially used cars. And if you are looking for a used car, talk to Lori!! More

Very pleasant experience I recently totaled my beloved daily driver and needed a new vehicle. Duane Laidlaw worked very hard to get me the exact car I wanted and delivered it I recently totaled my beloved daily driver and needed a new vehicle. Duane Laidlaw worked very hard to get me the exact car I wanted and delivered it with a full tank and about an hour's worth of instruction to help me understand all the new features. Couldn't be more pleased! More

A dealer that actually listened to my needs!!! This is the first time i have been to a dealer where they listened to my needs and worked to meet them. The sales person Lori addressed every concern This is the first time i have been to a dealer where they listened to my needs and worked to meet them. The sales person Lori addressed every concern i had. Through team work between Lori, her manager and the finance department we did everything we could to get me the truck I needed. The manager was also very friendly and accommodating. The whole staff was fun to be around, yet professional and serious when needed. I also live an hour away and they called to make sure I made it home safe. Thank you for the great experience. More