Jack Demmer Ford

Sales rep make us feel comfortable We have never felt pressured or rushed. Al Rabin knows what we want and he gets it for us. Al always takes time to go over all the accessories with We have never felt pressured or rushed. Al Rabin knows what we want and he gets it for us. Al always takes time to go over all the accessories with us before we take delivery. Getting a car from Al has always been a pleasure. More

Great overall dealership From my first experience with my salesperson Bob Pugh, I have always received great service. Bob was very knowledgeable, kind, and interested in meeti From my first experience with my salesperson Bob Pugh, I have always received great service. Bob was very knowledgeable, kind, and interested in meeting my needs. I have had my car now for 2 years and I'm very happy with it. When I take it to the service department, Houston Guyton always has a smile and provides me with great service. He is a very personable and meets my very needs. More

Excellent customer service From my first e-mail to set up an appointment to being handed the keys to my new car - the entire buying process at Jack Demmer Ford was both easy and From my first e-mail to set up an appointment to being handed the keys to my new car - the entire buying process at Jack Demmer Ford was both easy and convenient. I greatly appreciated the efficiency with which our finance rep Sue worked and our sales associate Bob Pugh was friendly, knowledgeable and very responsive. More

Very Pleasant Staff I was on my way to visit my mother and had planned to go to another Ford Dealership afterward. I hadn't been in Wayne, MI in quite some time and disc I was on my way to visit my mother and had planned to go to another Ford Dealership afterward. I hadn't been in Wayne, MI in quite some time and discovered Jack Demmer Ford's "Quick Lane". I stopped in to have "The Works" done. What a facility!, what a friendly and professional staff! It was the absolute best experience I have had with any dealership. I will be returning. More

New car Great salesman to work with. He did a dealer trade so I could get the color I wanted sunset. I love the escape and the color. Great salesman to work with. He did a dealer trade so I could get the color I wanted sunset. I love the escape and the color. More

Always a pleasure I took delivery of my 2016 Explorer XLT on July 16. The vehicle was everything I expected it to be, except a missing option. As soon as it was discove I took delivery of my 2016 Explorer XLT on July 16. The vehicle was everything I expected it to be, except a missing option. As soon as it was discovered, the salesman was all over it making it right. The part needs to be ordered, but aside from that I'm very pleased with my new vehicle. I've been buying vehicles from Jack Demmer Ford since 1999, and will continue to be a loyal customer. More

Friendly, efficient transaction! We have purchased several vehicles from Jack Demmer Ford. Our needs were met by Rex Adkins very quickly. I would definitely see Rex for future autom We have purchased several vehicles from Jack Demmer Ford. Our needs were met by Rex Adkins very quickly. I would definitely see Rex for future automobile purchases. More

Unwilling to compromise My wife and I attempted to purchase a pre-owned vehicle at this dealer and had several issues with our particular sales associate. The vehicle was in My wife and I attempted to purchase a pre-owned vehicle at this dealer and had several issues with our particular sales associate. The vehicle was in our price range, but when we paid to have it assessed by our mechanic we found that the timing belt was worn to the point of needing replacement, the shocks were leaking and the windshield had a chunk taken out of it, requiring replacement instead of having it filled in. When we brought these issues back to the dealer with an estimate for the repairs, we pointed out that the asking price was too high for the work required and asked for the price to either be lowered partially to compensate or to have the work done in-house. Our saleswoman refused any negotiations, stating these issues were nonexistent and that we were not being reasonable. During this time, our saleswoman left several times to help other customers despite the fact that other staff were available to assist them. We found her conduct slightly rude and generally off-putting. We will pursue our purchase at another dealership for these reasons. We left very disappointed after having our deposit rudely refunded by a sales manager. More

I had a great experience pick me up my new expedition I woul It was easy no hands feeling financing in delivery of my new expeditions I would recommend Jack demmer Ford to anybody if they're in the market for a It was easy no hands feeling financing in delivery of my new expeditions I would recommend Jack demmer Ford to anybody if they're in the market for a new or used cars see Pete Larry in the finance office was a pleasure to work with they have everything handled taken care of in an expeditious manner my delivery took less than 20 minutes sign all the paperwork going to be driving away on my way home in my new truck I will always go back there free new my new or used car needs and my service just Family dealership to do with they treated me like I was a member of the family and made me feel right at home just a great place to buy a car Mike More

Jack Demmer Ford is my only Dealer! Over the years I have purchased at least 10 cars from Jack Demmer Ford. I have never been disappointed with their sales or service. I was fortunate Over the years I have purchased at least 10 cars from Jack Demmer Ford. I have never been disappointed with their sales or service. I was fortunate to have found a salesman (Harley Fisher), who listened to my needs and was willing to work with with me. The whole staff from sales, finance, to service has always been excellent. More