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Jack Demmer Ford

Wayne, MI

4.7
635 Reviews

37300 Michigan Ave

Wayne, MI

48184

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Showing 635 reviews

February 28, 2017

Top of the line service Have dealt with the same dealer and Mark M, Sales Rep . for over 20 years. Service is top notch whether looking to purchase or lease a vehicle. I ha More

by cool cat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Movsesian
Aug 17, 2017 -

Jack Demmer Ford responded

Thank you so much for the kind review. We truly appreciate you taking the time out of your busy day to share it with us online as well as your continued business over the years. We look forward to seeing you back in the future. Thanks again!

Sep 20, 2017 -

Jack Demmer Ford responded

Thank you so much for the kind review We are so glad that Mark has continued to provide you with 5-star experiences at Jack Demmer Ford over the years. We appreciate your loyalty and continued business.

February 13, 2017

Satisfied Customer I couldn't be happier with my new car, and I appreciated the entire process. It took less time than I was used to spending, the salesman could not ha More

by Novi girl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ted Wisniewski
Feb 17, 2017 -

Jack Demmer Ford responded

Thank you so much for the kind review. We truly appreciate your continued business as well as you taking the time out of your busy day to share your positive feedback with us. We hope you continue to enjoy your new vehicle and we look forward to seeing you back next time. Thanks again!

Aug 22, 2017 -

Jack Demmer Ford responded

Thank you so much for the 5-star review as well as your continued business. We are glad that Ted has provided you with positive sales experiences at Jack Demmer Ford and hope you are continuing to enjoy your vehicle. Thanks again!

Aug 22, 2017 -

Novi girl responded

Loving my Fusion! Have had no problems; will definitely continue to see Ted Wisniewski at Jack Demmer Ford. Thank you, again.

February 07, 2017

Leasing a 2017 Ford Focus We came at Jack Demmer Ford dealership to buy/ lease a new car as we did frequently the last 20 years. We had a great experience working with Harley More

by Lucian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harley Fisher
Feb 17, 2017 -

Jack Demmer Ford responded

Thank you so much for the kind review, Lucian. We truly appreciate your continued business as well as you taking the time out of your busy day to share your kind feedback with us online. We hope your enjoy your new Ford Focus and we look forward to seeing you back next time! Thanks again.

Feb 17, 2017 -

Jack Demmer Ford responded

Thank you so much for the kind review, Lucian. We truly appreciate your continued business as well as you taking the time out of your busy day to share your kind feedback with us online. We hope your enjoy your new Ford Focus and we look forward to seeing you back next time! Thanks again.

February 01, 2017

Poor service Called about a problem with my tail light bracket. Had been told there was a recall on it. The woman who answered the phone looked it up and checke More

by Bk
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Did not give name
Feb 17, 2017 -

Jack Demmer Ford responded

I apologize about your experience with us. That is not how we pride ourselves on conducting ourselves as a business. We are glad your vehicle is repaired so you are driving safely on the roads and apologize that we were not the ones to take care of this for you this time. We will take this as a learning experience to improve in the future. Please feel free to email me privately if there is anything else you would like to share and/or to discuss earning your business back in the future. Again, we apologize for your frustration and the lack of communication on our end. -Jacqueline Demmer (BDC Manager) jddemmer@demmer.com

Feb 17, 2017 -

Jack Demmer Ford responded

I apologize about your experience with us. That is not how we pride ourselves on conducting ourselves as a business. We are glad your vehicle is repaired so you are driving safely on the roads and apologize that we were not the ones to take care of this for you this time. We will take this as a learning experience to improve in the future. Please feel free to email me privately if there is anything else you would like to share and/or to discuss earning your business back in the future. Again, we apologize for your frustration and the lack of communication on our end. -Jacqueline Demmer (BDC Manager) jddemmer@demmer.com

January 25, 2017

Jack Demmer Would recomend them for sales and service. My family has used this dealer for about 3 years because i was following a service guy Houston.. Who has no More

by youngdrizzal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Webb
Feb 17, 2017 -

Jack Demmer Ford responded

Thank you for the 5-star review as well as your continued business! We truly appreciate both, and especially you taking the time out of your busy day to share your kind feedback with us online. Thank you once again and we look forward to seeing you back next time!

Feb 17, 2017 -

Jack Demmer Ford responded

Thank you for the 5-star review as well as your continued business! We truly appreciate both, and especially you taking the time out of your busy day to share your kind feedback with us online. Thank you once again and we look forward to seeing you back next time!

January 23, 2017

Used trucks My experience was a very bad one.i don't like being yelled at because I didn't like the truck they wanted me to buy. Went somewhere else got approved More

by Girlwantsatruck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lori
Feb 17, 2017 -

Jack Demmer Ford responded

Hi again, We are sorry you did not have a positive experience with us and apologize for the misunderstanding. We pride ourselves on customer service and are sorry you didn't feel like a valued customer at our dealership. We will take this experience as a learning experience to communicate more efficiently with our customers in the future.

Feb 17, 2017 -

Jack Demmer Ford responded

Hi again, We're sorry you didn't have a positive experience with us. We apologize for the miscommunications during your vehicle shopping with us. Customer service is always a top priority of ours and we're sorry you didn't feel that was the case. We will use this as a learning experience to better serve our customers in the future.

Feb 17, 2017 -

Jack Demmer Ford responded

Hi again, We are sorry you did not have a positive experience with us and apologize for the misunderstanding. We pride ourselves on customer service and are sorry you didn't feel like a valued customer at our dealership. We will take this experience as a learning experience to communicate more efficiently with our customers in the future.

January 13, 2017

BUY HERE!! Sue Sharkas is the best! She takes time to find the best deal and the right car and then helps me figure out all the new technology. Would not lease More

by nana123
Recommend Dealer
Yes
Employees Worked With
Sue Sharkus
Jan 16, 2017 -

Jack Demmer Ford responded

Thank you so much for the kind review! We are so glad you had such a positive experience working with Sue Sharkas at Jack Demmer Ford. Sue is a great asset to our team. Thank you for taking the time out of your busy day to share your positive feedback with us. We truly appreciate it. We hope you enjoy your new vehicle! Take care.

Jan 16, 2017 -

Jack Demmer Ford responded

Thank you so much for the kind review! We are so glad you had such a positive buying experience with Sue Sharkas at Jack Demmer Ford and we truly appreciate you taking the time out of your busy day to share your positive feedback with us online. We hope you continue to enjoy your new vehicle. If you ever need more help with the technology in your vehicle, we offer a monthly Sync Seminar the last Saturday of most months and Sue is also available for individual help as well. Thanks again!

January 05, 2017

Best experience ever, with buying a new vehicle! I have just bought my second Escape from Jack Demmer Ford, and my salesman (Bob Plug) is the best salesman That I have ever dealt with! He went out of More

by happy for guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Pugh
Jan 11, 2017 -

Jack Demmer Ford responded

Thank you so much for the kind review! We are so glad that you've had two 5-star experiences working with Bob Pugh at Jack Demmer Ford. We are glad you were completely pleased and that you had your best car buying experience with us. Bob is a great asset to our team and we are glad he got you into a new vehicle that we hope you continue to enjoy. Thank for you taking the time out of your busy day to share your kind feedback with us. We truly appreciate it. Take care!

December 22, 2016

Lease of new vehicle Have leased new vehicles from this dealership through Bob Pugh for the past 8 years. The experience has been very pleasant. Would be hard to find an More

by Len
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Pugh
Jan 03, 2017 -

Jack Demmer Ford responded

Thank you so much for the 5-star review, Len. We are so glad you've continued to have pleasant experiences with Bob Pugh over the years at Jack Demmer Ford and we truly appreciate your continued business. We hope you enjoy your most recent vehicle & we look forward to seeing you back in the future. Thanks again!

December 21, 2016

Very Helpful The salesman (Ted Wisniewski) was very helpful. I went to see him about a used car and ended up with a new Escape. Ted took alot of time giving me t More

by Leonard Szweda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ted Wisniewski
Jan 03, 2017 -

Jack Demmer Ford responded

Thank you so much for the kind review, Leonard. We are so glad you had such a positive experience with Ted Wisniewski at Jack Demmer Ford and that he helped get you into the right vehicle to suit your needs. We hope you are continuing to enjoy your new Ford Escape. Thanks again!

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