Jack Demmer Ford

Horrible FIRST experience!! Our FIRST TIME EVER at this dealership, and LAST....We had an appointment this morning at 8am for an oil change and repair work for an issue that the Our FIRST TIME EVER at this dealership, and LAST....We had an appointment this morning at 8am for an oil change and repair work for an issue that the 2.7, 2016 F150's are having with the oil pressure when it's at half throttle. We get to the dealership and they tell us that the technician called off so we'll have to come back Wednesday. No phone call to us to say, don't come there's nobody to do the job....There was a service guy with the girl at the desk when we were being told to come back who thought this was funny, as he was standing there laughing! We are steaming mad at this point. We left and called another dealership and they took our truck right in and told us that Jack Demmer should have told us to NOT drive the truck, which they didn't...We Went somewhere else. More

Top of the line service Have dealt with the same dealer and Mark M, Sales Rep . for over 20 years. Service is top notch whether looking to purchase or lease a vehicle. I ha Have dealt with the same dealer and Mark M, Sales Rep . for over 20 years. Service is top notch whether looking to purchase or lease a vehicle. I have done both. It doesn't stop there. Service Department is top of the line too. One time I tried a local dealer after moving. That was a mistake. There was no comparison to the service. I drive over 25 miles to deal with Jack Demmer and Mark. More

Satisfied Customer I couldn't be happier with my new car, and I appreciated the entire process. It took less time than I was used to spending, the salesman could not ha I couldn't be happier with my new car, and I appreciated the entire process. It took less time than I was used to spending, the salesman could not have been any more knowledgeable, and I got a great package on the car that I was not expecting. This is my third time leasing a car through Demmer, but it won't be the last. I have used their body shop in the and have been happy with that as well. More

Leasing a 2017 Ford Focus We came at Jack Demmer Ford dealership to buy/ lease a new car as we did frequently the last 20 years. We had a great experience working with Harley We came at Jack Demmer Ford dealership to buy/ lease a new car as we did frequently the last 20 years. We had a great experience working with Harley Fisher to order, lease, and complete the sale transaction of the new 2017 Focus. We recommend Harley to any new customers looking to buy/ lease a new Ford. More

Poor service Called about a problem with my tail light bracket. Had been told there was a recall on it. The woman who answered the phone looked it up and checke Called about a problem with my tail light bracket. Had been told there was a recall on it. The woman who answered the phone looked it up and checked with her manager. Came back and set up an appointment. My husband wanted me to make sure it was covered under a recall. I called back. The gentleman who answered said that I did not have an appointment scheduled for Thursday. I asked him to check with the woman who had answered before. Or even ask the manager. Instead he told me the computers had been working then not working all day. Asked for my phone number and would call me back. Two days later and still no call. Husband called other Ford dealership down the street. Got part ordered on recall. Plus the other dealership gave me a form in case I am pulled over to show the part is on order. Five stars for the other dealership. One star for this one treating this woman with poor customer service. More

Jack Demmer Would recomend them for sales and service. My family has used this dealer for about 3 years because i was following a service guy Houston.. Who has no Would recomend them for sales and service. My family has used this dealer for about 3 years because i was following a service guy Houston.. Who has now left Demmer but my family will continue to go for purchases and service More

Used trucks My experience was a very bad one.i don't like being yelled at because I didn't like the truck they wanted me to buy. Went somewhere else got approved My experience was a very bad one.i don't like being yelled at because I didn't like the truck they wanted me to buy. Went somewhere else got approved for the loan under a hhour.ould I recommend this dealership to anyone only if you have the patience to be lied to More

BUY HERE!! Sue Sharkas is the best! She takes time to find the best deal and the right car and then helps me figure out all the new technology. Would not lease Sue Sharkas is the best! She takes time to find the best deal and the right car and then helps me figure out all the new technology. Would not lease from anyone else! More

Best experience ever, with buying a new vehicle! I have just bought my second Escape from Jack Demmer Ford, and my salesman (Bob Plug) is the best salesman That I have ever dealt with! He went out of I have just bought my second Escape from Jack Demmer Ford, and my salesman (Bob Plug) is the best salesman That I have ever dealt with! He went out of his way to make sure that I was totally pleased with the buying experience. I would recommend Bob to anyone who is looking at buying a new car and looking online! In my opinion Bob is the best salesman I have ever dealt with....and I am 66 years old! More

Lease of new vehicle Have leased new vehicles from this dealership through Bob Pugh for the past 8 years. The experience has been very pleasant. Would be hard to find an Have leased new vehicles from this dealership through Bob Pugh for the past 8 years. The experience has been very pleasant. Would be hard to find another person as personal and pleasant as Bob. There was never a doubt that we were getting the best deal in the shortest amount of time. More