Jack Demmer Ford

Great experience I had not bought a car in several years and was intimidated by the thought of it. They were super friendly, knowledgeable, patient, and made the whole I had not bought a car in several years and was intimidated by the thought of it. They were super friendly, knowledgeable, patient, and made the whole process enjoyable. More

Simply the BEST! Jack Demmer Ford has the most friendly, accommodating, and professional sales staff of all the Ford dealers I've bought cars from over the years. Jack Demmer Ford has the most friendly, accommodating, and professional sales staff of all the Ford dealers I've bought cars from over the years. More

Over and beyond. My wife and I came all the way from New Mexico to buy this truck. I dealt with Mark Puls over the internet and phone. We flew in to DTW he picked us u My wife and I came all the way from New Mexico to buy this truck. I dealt with Mark Puls over the internet and phone. We flew in to DTW he picked us up at the airport. The truck was just as he described and everyone was very nice. We ended up with a little hold up from our end and Mark was able to hook us up with a rental truck for the night and pointed out some wonderful things for us to do until the issue was done the next morning. More

Pat and Scott are GREAT! My 2 year old fusion started blowing out warm air out of two of the vents. I called and spoke with my dealer Scott Daugherty, and he assured me this c My 2 year old fusion started blowing out warm air out of two of the vents. I called and spoke with my dealer Scott Daugherty, and he assured me this can be fixed under my lease warranty and that service could provide a rental. So I called Pat in service, he got me scheduled a few days later (when they had a rental abailable). Pat called me the day after I dropped off my car just to follow-up and let me know they are still trying to figure out the problem, so it would be there one more day. I think it’s great customer service that he does that because then you as the customer are not sitting around wondering what the status is, have they even looked at it, etc. Pat called me back the next afternoon to let me know my car was all fixed. It was my freon, which they fixed...my car is back keeping me cool during these hot summer days! Thanks Pat, Danica Grceski More

Great experience Everything went perfect and everything was explained to make sure I knew everything about the deal and my new car and my previous experience have been Everything went perfect and everything was explained to make sure I knew everything about the deal and my new car and my previous experience have been the samemmm More

Best service The service department is phenomenal. Couldn't ask for better! The car was fixed quickly and correctly. The service team took excellent care of me The service department is phenomenal. Couldn't ask for better! The car was fixed quickly and correctly. The service team took excellent care of me More

Rush Job, Buyer beware Once deal was done I was treated as nothing more then a former sale. Less then 3 day after signing mind you. These people only car about how much they Once deal was done I was treated as nothing more then a former sale. Less then 3 day after signing mind you. These people only car about how much they are making for themselves and not what kinds service they are providing for you. I've mistaking have bought 2 vehicles since March from them totaling over $20000 dollars and not even a courtesy call or such of how are you doing. When I found an issue 3 days after driving off the lot I was treated like a enemy. On top of that my salesman whined and said hey I didn't even make that much commission from the sale what do you expect. Yup that's exactly the used car sales mentality. Sadly you can get that from any corner mom and pops used car sales lot. I expected better from.a dealer. One I've been loyal to. Oh well they lost out on a sale of a third vehicle. My wife is looking for a Fusion. Before this last brutal treatment it would have been no brainer where we were going to do business. Now I wouldn't even give them my service visit business. So everyone beware of what your getting into before signing those papers. These guys will not stand behind the product they sale. Oh they will give you plenty of lip service but it's all a lie! More

Second to None! My dealer was Lorie Morris, and she was second to none. I was treated with Class A courtesy and she was knowledgeable about all aspects and procedure My dealer was Lorie Morris, and she was second to none. I was treated with Class A courtesy and she was knowledgeable about all aspects and procedures of pre-owned vehicles. Lori gave me expert service and I am another satisfied customer because of her! S. Oliveira More

Great experience I have been using Sue Sharkas as my dealer for years. She always comes thru for our family. She knows the inventory at the dealership and responds b I have been using Sue Sharkas as my dealer for years. She always comes thru for our family. She knows the inventory at the dealership and responds back to our messages and texts. More

Another Fantastic Purchase Experience Recently purchased a Ford Focus from Ford Jack Demmer. This is only the 2 second car I've purchased from them, I feel that should never need to go an Recently purchased a Ford Focus from Ford Jack Demmer. This is only the 2 second car I've purchased from them, I feel that should never need to go anywhere else ever again. I felt the salesmen both time took care of me and helped me through the long process of purchasing a vehicle. This last salesman, Gary Pack, made the long process feel relatively short. More