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Jack Demmer Ford

Wayne, MI

4.7
635 Reviews

37300 Michigan Ave

Wayne, MI

48184

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Showing 635 reviews

March 29, 2019

Very Helpful!! Very good service! Very helpful !friendly, clean,would recommend to anyone! I always go there for service!and they let you know what’s going on!thums More

by Redrider52364
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat
Apr 08, 2019 -

Jack Demmer Ford responded

Thank you so much for the positive feedback! We are so glad our team provided you with such great service. We greatly appreciate your continued loyalty.

March 20, 2019

30 day wait Brought my car to Jack Demmer to have it looked at for overheating I was first asked if it was under warranty after I said no they told me it would be More

by Scott123
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service
Mar 26, 2019 -

Jack Demmer Ford responded

Hi Scott, We are sorry you didn't have a more positive experience with our team. Unfortunately we do have a longer than usual wait time right now for Service. We apologize that our time line for working on your vehicle was not more immediate or in tune with your vehicle's more pressing needs. We hope we have the opportunity to earn your business in the future. If you would like to discuss your experience in more detail, please do not hesitate to reach out. Thank you, Jacqueline Demmer - Marketing Manager (jddemmer@demmer.com, 3133597052)

Mar 26, 2019 -

Scott123 responded

This isn't the first time for poor service at Jack Demmer but it will be my last!! Village Ford treated me like family from the time I bought the car to date! I went to Demmer to find a car and was treated the same way very rude!! Learned my lesson I recommend village Ford to anyone and everyone for service, new car or used car... my car was also covered under a factory recall and was fixed with zero money out of my pocket in 3 days and an apology for my inconvenience... Thanks village Ford and thank you Demmer for pushing me to village Ford...👍👍

March 16, 2019

Great Service Krista Haas gave prompt and friendly response to inquiries and complete answers. When she referred me to Bernard Sakakini, I got friendly customer ser More

by marlisec
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Krista Haas Bernard Sakakini
Mar 26, 2019 -

Jack Demmer Ford responded

Thank you so much for the positive feedback! We are so glad Krista & Bernard provided you with such prompt & friendly service. We certainly value your business & are glad your interactions with our team were reflective of that. We hope you are continuing to enjoy your vehicle & we look forward to seeing you back next time! Thank you again for your business as well as for taking the time out of your busy day to share your kind words online with us.

March 01, 2019

Great service Quick turnaround. Tammy kept you up to date with when car was going to be ready. On time return of car. Price was not exhorbitant More

by Ford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Mar 26, 2019 -

Jack Demmer Ford responded

Thank you so much for the positive feedback! We are glad Tammy kept you informed throughout the process. We greatly appreciate your business as well as you taking the time out of your busy day to share your kind words with us online.

March 01, 2019

Ranger purchase It is always a pleasure working with my sales representative, Bob Pugh, and Jack Demmer Ford. I’ve purchased many Ford vehicles there over the years a More

by Dennis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Pugh
Mar 26, 2019 -

Jack Demmer Ford responded

Thank you so much for the positive feedback as well as your continued loyalty, Dennis! We are so glad that Bob continues to provide you with outstanding sales experiences at our dealership that keep you coming back. We hope you are continuing to enjoy your new vehicle & we look forward to seeing you back next time!

December 19, 2018

Jack Demmer Quick Lane I love taking my vehicles to Jack Demmer Quick Lane for oil changes and all repairs needed. The employees are all friendly, knowledgeable and profess More

by Cheryl P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave O'Leary
Jan 04, 2019 -

Jack Demmer Ford responded

Thank you so much for the positive feedback, Cheryl! We are so glad our Quick Lane team is was so friendly & professional during your visit. We greatly appreciate your business as well as your recommendation. We look forward to seeing you back next time! Thanks again.

November 16, 2018

Great experience fast and knowledgeable. Would recommend purchasing a vehicle from here. Would also purchase another one myself from here. Great customer service . B More

by Linda42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori
Jan 04, 2019 -

Jack Demmer Ford responded

Thank you so much for the positive feedback, Linda! We hope you are continuing to enjoy your vehicle! We greatly appreciate your business as well as your recommendation.

October 30, 2018

Great experience!!!!! Lori Morris was the best!!! Everyone worked so hard to get us a great deal in what seemed like an impossible situation. we walked out having a great e More

by Hotdog736
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori Morris, Mark, and everyone else we encountered were great
October 23, 2018

Warranty problem Our vehicle was done way before they said it would be done and they washed it . We would come here always. We would recommend Jack Demmer More

by SAMANTHA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat
October 05, 2018

Excellent Service with Bill English Loved my experience with Bill English and the rest of the staff when buying a new car from them. Smooth and calming when I was used to anxiety going More

by MAC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill English, Eric Preece, Mike Demmer,
Oct 18, 2018 -

Jack Demmer Ford responded

Thank you so much for the positive feedback as well as your business. We are glad Bill English and the rest of our team were able to provide you with a smooth sales experience. We hope you enjoy your new vehicle!

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