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Jack Demmer Ford

Wayne, MI

4.7
635 Reviews

37300 Michigan Ave

Wayne, MI

48184

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Showing 635 reviews

July 10, 2019

Best sales staff Sales rep Gary pack is very honest helpful knowledgeable Makes the dealership experience very. Comfortable Always returns phone calls Always has More

by Mustang 1967
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary pack
Aug 29, 2019 -

Jack Demmer Ford responded

Thank you so much for your continued loyalty as well as your kind words!

July 08, 2019

Excellent dealer experience Would highly recommend Jack Demmer to prospective buyers. Peter Azzouz did an outstanding job prepping and delivering my vehicle. Everything came toge More

by Robertd60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Azzouz
Aug 29, 2019 -

Jack Demmer Ford responded

Thank you so much for your business & 5-star feedback, Robert! We are happy Pete took such great care of you.

June 27, 2019

Quick check and repair. They did a through check found the problem. Fixed the issue and I was on my way: Staff was friendly and courteous. If I have anymore problems was told More

by billyjac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Demmer
Aug 29, 2019 -

Jack Demmer Ford responded

Thank you so much for the positive feedback as well as your business!

June 25, 2019

Body shop review After dealing with my insurance company for three days and having nothing but issues I can't tell you what a pleasure it was to work with Lori Cummer More

by TheWo25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori Cummer
Aug 29, 2019 -

Jack Demmer Ford responded

Thank you so much for your business as well as your 5-star feedback! We are happy to hear that Lori was able to explain the process to you and that our team was able to exceed your time expectations to repair your vehicle. We appreciate you taking the time out of your busy day to share your kind words with us online.

June 24, 2019

Amazing service Bob Pugh, my salesman, really listens to my thoughts and concerns. Being the third car Bob has helped me with, he knows my preferences and circumstan More

by 7Volufirm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gal who helped Bob with computer issue.
Aug 29, 2019 -

Jack Demmer Ford responded

Thank you so much for the positive feedback as well as your business! We are so appreciative of you taking the time out of your busy day to share your kind words with us. We appreciate your loyalty, especially when we know you pass several other Ford dealerships before us on your way. We hope you are continuing to enjoy your new vehicle & we look forward to seeing you back next time.

June 03, 2019

I feel cheated and will never be back This is a warning to all car buyers. DO NOT BUY YOUR CAR FROM SCOTT DAUGHERTY. He is the stereo-type scummy salesman. He will add an item called 'pain More

by Never Go Here
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Daugherty, John Engler
Jun 04, 2019 -

Jack Demmer Ford responded

We are sorry you didn't have a better experience with our team. Transparency is something our dealership, Scott included, pride ourselves on greatly. Without being able to contact you directly it is not possible for us to dig deeper into your experience with us and potentially resolve it. We are not perfect and miscommunications do happen, but if we aren't able to communicate with you we cannot reach a solution together. Our dealership takes both our customer's satisfaction & our online reputation very seriously. If you change your mind about remaining anonymous, please reach out to me. We are sorry for your frustrations & hope to hear from you soon. Thank you, Jacqueline Demmer- Marketing Manager (jddemmer@demmer.com, 3133597052)

April 26, 2019

Love this dealership Always helpful and treat customers great. They are there to satisfy their customers and go out of their way to make sure you are satisfied More

by Woody
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Hawrylak
Jun 05, 2019 -

Jack Demmer Ford responded

Thank you so much for the positive feedback, Woody! we are so glad our team always goes out of their way to make sure you are satisfied. We appreciate your continued loyalty.

April 22, 2019

Relentless investigation The service department was relentless in trying to find a grinding noise that didn’t present an obvious problem. The relentlessness paid off, the pro More

by Mmoore8368
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Hawrylak
Aug 29, 2019 -

Jack Demmer Ford responded

Thank you for your business as well as your positive review. We are glad our team was finally able to fix the issue with your vehicle & appreciate your patience in the matter.

April 10, 2019

AMAZING!! Recently brought my 2011 Fusion for the air bag recall. They got it in, serviced and I was back on the road in a timely manner! Thank you Tammy! More

by Monica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy S
Aug 29, 2019 -

Jack Demmer Ford responded

Thank you so much for the positive feedback, Monica! We are so happy to hear that Tammy & the rest of our Service team took such great care of you.

March 30, 2019

My Focus review Brought my Focus in with transmission issues. Rob was very helpful in resolving the issue professionally and in a timely manner. Kept me in the loop w More

by Satish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Demmer
Apr 08, 2019 -

Jack Demmer Ford responded

Thank you so much for the positive feedback! We are so glad Rob was so helpful in taking care of your vehicle in such an efficient & professional manner. Thank you for taking the time out of your busy day to share your kind words online with us also.

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