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Jack Demmer Ford

Wayne, MI

4.8
638 Reviews

37300 Michigan Ave

Wayne, MI

48184

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Showing 638 reviews

October 10, 2019

Not happy they did not fix one of the problems told me to go to the dealership I bought the car NOT GOOD Customer service help me More

by Gooz
Recommend Dealer
No
Employees Worked With
Rob Demmer
October 08, 2019

Always quick and courteous service Parts and labor always well explained and understanding of the unique needs of mine regarding the vehicle and security of items inside More

by Jon
Recommend Dealer
Yes
Employees Worked With
Dave,
September 27, 2019

Quick recall appointment. Arranged for recall service of Takata air bag recall on used Ranger recently bought. Staff was helpfull in making appointment, fulfilling appointment More

by Ranger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Demmer
September 25, 2019

Very helpful Motor on car went , recommended by someone to try dealership, I was very pleased with service and helpfulness in getting another car found one same da More

by Mom of 11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Puls
September 18, 2019

Service needed on Instrument display As always Pat does a wonderful job of watching out for his customers. I would highly recommend any individual needing service to utilize Jack Demmer More

by JK
Recommend Dealer
Yes
Employees Worked With
Pat Hawrylak
September 10, 2019

Fast and efficient I was in and out for my oil change and tire rotation in less than thirty minutes! The people were friendly and answered some questions I had politel More

by Mary Ford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Demmer
September 04, 2019

Long time customer treated unfairly I turned in my Escape one month early. I wasn’t told that I had to pay the last payment and the first payment on the new escape at the same time. More

by J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rob Demmer
Sep 05, 2019 -

Jack Demmer Ford responded

Hi J, Thank you for your continued loyalty and for sharing your honest feedback. We always aim to be 100% transparent and apologize that this was not the case during your most recent experience with us. Our management team has already reached out to you, but if I can be of any further assistance please do not hesitate to reach out. Thank you, Jacqueline Demmer- Marketing Manager (jddemmer@demmer.com 3133597052)

August 29, 2019

Service on recall Brought my Ford Focus in for a recall matter. Everyone from beginning to end was very professional and friendly. I would highly recommend this service More

by Dog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy Schiapacasse, Pat Haweylak
August 27, 2019

F150 in and out GREAT experience at Jack demmer, our salesman Dan Macdonald was knowledgable and up front about the vehicles. We tested a couple trucks, picked one ou More

by Rbrobeil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Macdonald
Aug 29, 2019 -

Jack Demmer Ford responded

Thank you so much for the positive feedback as well as your business! We are happy to hear that Dan provided you with a 5-star experience and got you into the perfect truck for you.

August 16, 2019

I was well informed when I left my suv at service, and also I called last night and explained what the problem is. I was told I could bring it in this morning. When I brought it in this morning service lady More

by KATT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mónica Danner
Aug 29, 2019 -

Jack Demmer Ford responded

Thank you so much for the positive feedback, Katt! We are so glad our Quick Lane team took such great care of you & your vehicle.

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