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Jack Daniels Volkswagen

Fair Lawn, NJ

Overview
Reviews
Vehicles
4.8
2,156 Reviews
Call Dealership (201) 703-1925
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40-18 Broadway

Fair Lawn, NJ

07410

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Showing 2,156 reviews

June 28, 2022

Leased an SUV in May. Personnel here are all pro's. During these difficult economic times and with the supply and demand issues within the auto industry, Scott Zukowski w More

by jlardi2022
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Zukowski
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June 27, 2022

I had a fantastic experience leading a new car this month with David as the sales rep. He was considerate, patient, thoughtful and knowledgeable. I appreciate that he listened to my priorities and considered More

by Nick Kuka
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Dimor
Report | Print
June 27, 2022

I smoothly passed the process from entering the VW JD the first day, to leaving with two cars three weeks later. More

by nedkobucev
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bucci, David Dimor
Report | Print
June 27, 2022

Thank you for your kindness and friendly behaviours. Mentor,Fred,Tina and David, you were so nice amd helpful. The best dealership I have ever been to. Will see you again More

by huzeyfe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Valenti, Mentor Alickaj
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June 27, 2022

Excellent job done by Jack Daniels Volkswagen and Mentor who selected the best car in the color that I wanted and also delivered the car all the way to my home, great experience and highly recommend Jack Da More

by William P
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mentor Alickaj
Report | Print
June 24, 2022

Thank you, David, for great customer service . I love my new 2019 Jetta. It’s just what I was looking for! More

by Lynn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred- Finance , David Dimor
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June 24, 2022

I love Mentor. He was kind, and took care of my buying experience so well. Would definitely come back. More

by azizkhan9987
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mentor Alickaj
Report | Print
June 24, 2022

Very happy with their professional services. Salesperson Paul provided us with clear and detailed info on what we were looking for. More

by Lmrecio929
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Perado
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June 22, 2022

Easy to work with and made the car buying process very smooth. Highly recommend them. More

by Elinorbh
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Perado
Report | Print
June 20, 2022

Dealer is not honest. GM sends an email saying that they will beat any competitor's price, but will not. Find another dealer that does not markup, they are around. More

by ABEL
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Donald Chittum, Brian, Tina Valenti, Donald Chittum, Tina Valenti
Report | Print
Jun 29, 2022 -

Jack Daniels Volkswagen responded

Customer facts are incorrect he did not have a competitors prive with a signed buyers order as required with 'vehicle identification number. They could not find color they want nor get a buyers order so there is nothing to match. Customer wanted to pay MSRP and on this car we were not selling for MSRP other dealers did not have car

Jun 29, 2022 -

ABEL responded

If i may, i can give 2 dealerships i am in contact currently just waiting for arrival of the Jetta. Both dealerships DO NOT add markups. I can assure this to you with 100% certainty. I attempted to publish these dealers identities previously but rejected. So... please let me know if i can publish these deslerships so everyone can benefit, including other potential customers.

Jun 29, 2022 -

Jack Daniels Volkswagen responded

Customer does not have a signed buyers order fron anywhere just phone calls stating they will sell at certain price all verbal nothing in writing . We have sent a letter to customer to cease and desist

Jun 29, 2022 -

ABEL responded

Will you allow me to post both dealers' info so ANYONE can call and verify that they DO NOT markup their vehicles? It would be the best thing to do to prove that one of us is being dishonest. I have the email/flyer sent by the general manager stating, "We will beat any VW competitor offer!!!".

Jun 29, 2022 -

Jack Daniels Volkswagen responded

Once again this customer refuses to produce a signed buyers order with price recieved . a verbal quote is not valid and to top it off he is not the buyer of the vehicle. We have asked multiple times produce a signed buyers order from another dealership with a vin number and we will match or beat he refuses . YOU DO NOT HAVE A DEAL ANYWHERE ELSE ..... Having someone say on the phone we will sell for xxxx price does not reflect a valid deal . Just be honest and say no I do not have a valid buyers order . Calling a store and getting a price means nothing at all get a buyers order and post it or stop

Jun 29, 2022 -

ABEL responded

So.. you want me to tell the two dealers... "Give me your offer showing that you are selling it to me without a markup so I can buy it from Jack Daniels because they will match it". How ridiculous is that? A better idea, if you would allow me (for the 3rd time) to give those dealerships' contact numbers so anyone reading this review can actually call them and verify that they truly WILL NOT ADD a markup to their vehicles. They WILL sell the car at MSRP, as listed on the window sticker. Total price will be the MSRP, state/local tax, tag/title/registration, and document fee. That is it! I have the names of the salesperson, the names of the dealership, addresses, and phone numbers. Readers, take note of the statement and think about it. "Calling a store and getting a price means nothing at all".

Jun 29, 2022 -

Jack Daniels Volkswagen responded

last time I will be responding send me a completed buyers order with a vin number and a price . Getting a price on a phone does not guarantee you that price or a vehicle . If you can get the vehicle at the price you want we are happy for you and wish you the best of luck . Bottom line you cant produce a buyers order any more texts will not be responded too. Have a great holiday weekend

Jun 29, 2022 -

ABEL responded

I agree, last time. Let the customers make their minds - my original and only intent. At the very least, they leave knowing that there are at least 2 dealers in the immediate area willing to sell new vehicles without markups. What you see on the window sticker is what you pay for the car, AT MOST. I hope I helped someone today.

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