Jack Daniels Volkswagen

The service department is anything but helpful. I had a confirmed appointment but when I arrived they had no record of it. When I showed them the email they said I could leave my car and they would fit it confirmed appointment but when I arrived they had no record of it. When I showed them the email they said I could leave my car and they would fit it in during the day. That is how they honor confirmed appointments! Unacceptable. When I called to make a complaint no one picked up, I hung up after 23 minutes. Unacceptable. I later revived a call asking me to basically come back and leave my car all day again. When they asked if there was anything they could do to change my mind about NEVER using their dealership again I began to state that honoring appointments would be a good start the man I was speaking to had the audacity to cover the receiver and talk to some one else! Unacceptable! Immediately after that I tried to reach Pedro Martin to make another complaint, this time not about the service but about the way his employee showed me how little I meant to the company but oddly enough he was not there. They shrugged the responsibility of the missed appointment off on a third party company they hired, so it is their fault any way they want to look at it. I am livid after this experience and after eleven proud years of VW ownership my next car will not be a Volkswagen. This is one of many negative experiences with Jack Daniels Volkswagen. My suggestion to any one looking for a car is to find another dealership. In short Jack Daniels Volkswagen has unacceptable customer service and I can only hope enough people get as fed up with them as I am and they close. More

Tom, who is the general sales manager could care less about customers. I put down a deposit on a new VW Jetta, and they were not straightforward with the price and value of my trade I decided to purcha about customers. I put down a deposit on a new VW Jetta, and they were not straightforward with the price and value of my trade I decided to purchase the jetta at another dealership. I asked for my refund and this process has taken over 3 weeks so far. Tom does not return calls or emails and always has an excuse as to why the money is not refunded. I do not recommend this dealership or the service of Tom Baldassare. More

Diana is not your ordinary car dealer! She made my visit extremely pleasant; I did not leave stressed or disappointed. She answered all my questions and helped me work with my budget. She is beyond friendly extremely pleasant; I did not leave stressed or disappointed. She answered all my questions and helped me work with my budget. She is beyond friendly, honest, personable, and real! We need more women car dealers! I recommend anyone who is looking to purchase or lease a volkswagen to contact Diana! She will help you to the end! Highly recommended! More

My experience at the dealership was very pleasant. Diana was friendly, helpful, attentive, understanding and she was not pushy. She was able to get a fair price quote from her manager right from the start w was friendly, helpful, attentive, understanding and she was not pushy. She was able to get a fair price quote from her manager right from the start which decreased my stress level during the transaction. She explained everything I needed to know about the car and did not rush me. She showed me where to bring the car for oil changes and service which was very helpful. More

Diana was great to work with. She accomodated my busy scehdule and helped me expidite the process and was very responsive to all of my needs...She's top notch! scehdule and helped me expidite the process and was very responsive to all of my needs...She's top notch! More

I would highly recommend Diana Cecere. She made the entire experience as pleasant as it could be. She was very thorough. honest and friendly. She communicated to us throughout the entire process and m entire experience as pleasant as it could be. She was very thorough. honest and friendly. She communicated to us throughout the entire process and made sure we were happy even after the sale. More

I actually came on here to review the salesman i worked with last night.. I couldn't find him but noticed Jon. I love this guy. He's been nothing but a pleasure to work with for the entirety of my VW lease with last night.. I couldn't find him but noticed Jon. I love this guy. He's been nothing but a pleasure to work with for the entirety of my VW lease. Every time i needed to come in for service, he went above and beyond to make sure my needs were met. Incredibly friendly with a great sense of humor. Now that my lease is over, i won't be able to bother him anymore and that's definitely something i'll miss. THANKS FOR EVERYTHING JON! More

Very good experience. Diana and Brandon were easy to deal with and were not pressuring me in any way. I would recommend this dealer and I will give them additional business in the future. with and were not pressuring me in any way. I would recommend this dealer and I will give them additional business in the future. More

This is my second purchase from Jack Daniels VW within the past 7 months. I was assisted by Diana Cecere when I purchased a VW GTI in November 2011. Fast forward 7 months later, this time the Golf R was o the past 7 months. I was assisted by Diana Cecere when I purchased a VW GTI in November 2011. Fast forward 7 months later, this time the Golf R was on my mind and Diana Cecere was once again there to assist in the purchasing. From my previous buying experience with Diana, I was already aware of the quality of work she demonstrates. Diana is committed to make sure her clients are 100% satisfied with their purchase. She is very friendly and has a genuine ability of making the car buying experience run as smoothly as possible. I feel Diana was able to work with me in getting the best price possible on my trade in and new purchase. My overall experience was outstanding and the customer service was exceptional, this is why I will always recommend her to family members, friends and anyone interested buying a vehicle. More

My husband & i were referred to Diana by my husband's parents who recently purchased a pre-owned VW Toureg. We were looking for the same car in our price range. Diana was very attentive to our needs. Wit parents who recently purchased a pre-owned VW Toureg. We were looking for the same car in our price range. Diana was very attentive to our needs. Within a couple days, she had a car for us to look at. We looked at the car, and we loved it. She answered all of our questions and made it very easy for us to do business with her and with the dealership. She also made us feel comfortable in buying a pre-owned car. I would definitely recommend her and this dealership. More