
Jack Daniels Volkswagen
Fair Lawn, NJ
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Nathaniel Martinez , Justin and Frank We had the best experience here. Everyone was helpful and it was a smooth and comfortable experience. Would highly recommend this dealership. Nate the We had the best experience here. Everyone was helpful and it was a smooth and comfortable experience. Would highly recommend this dealership. Nate the Great was a pleasure to work with and is very helpful. Everyone has a great sense of humor and this made it and very relaxed experience. More
Michael Ventola I spoke with Mike Ventola with regards to purchasing a new VW. From the outset, I knew that Mike was the perfect match for me on the other end of th I spoke with Mike Ventola with regards to purchasing a new VW. From the outset, I knew that Mike was the perfect match for me on the other end of the line. He was polite, courteous, respectful. He was an instantly the type of person I would choose to be my friend. He has a good sense of customer, people, and humor. I selected a different branded vehicle and did not do business at JD. BUT as I was weeding through all my notes, I found his name and smiled because he was that awesome and memorable. If you call JD VW, ask for Mike. More
Bad Buying Experience Avoid dealings here!!!!!! After price discussions via phone, salesperson Angela Burrows convinced me to place a $500 credit card hold on the vehicle Avoid dealings here!!!!!! After price discussions via phone, salesperson Angela Burrows convinced me to place a $500 credit card hold on the vehicle until such time as I could come in & see/drive it with understanding was that it would simply hold the car for the few days. At that time, if all went well, I'd be able ot make my decision to purchase or pass on the vehicle. They next day I called Angela to advise her to remove the hold since I settled on a different vehicle elsewhere. I was advised that she had never been trained how to refund a hold & would have to consult with her manager as to the procedure, yet the charge to my card took minutes for her to process. Hard to believe that a dealer this big has never had to offer a customer a refund to their card! After several voice mails & e-mails, I never received a reply from anyone at this dealership as to when they would credit my credit card for the $500. Can things be that desperate in the car business. My next step is a complaint with the New Jersey BBB & Consumer Protection Bureau. I'll keep you posted! More
Excellent experience for buying my first car I recently bought a beetle 2014 from this dealership, which is my first car ever. I did a lot of research online, and have been contacted with dozens I recently bought a beetle 2014 from this dealership, which is my first car ever. I did a lot of research online, and have been contacted with dozens of dealers. Finally I decided to buy from them, and I made a very good choice. We only talked on the phone before I decided to go and buy the car. They gave me a very good price, and they honored the deal. And because this is my first time buying, I had tons of questions, but the salesman Darwen was very patient and helpful, always thinking from my point of view, sometime without me asking he already give me the info. Because everything was settled on the phone, when I went there, it only took about half an hour and I drove my new car home. It was an excellent experience, and I was very satisfied. More
Made the dreaded car buying/leasing process smooth! I dread going through the games of buying/leasing a new car. We were about to lease our VW from a good friend that owns one of the local dealerships. I dread going through the games of buying/leasing a new car. We were about to lease our VW from a good friend that owns one of the local dealerships. We reached out to the other 4 nearby dealerships with our specs and deal and asked them to match/beat the deal we were getting just to make sure we were getting the most bang for our buck. One we never heard from, one could not beat our deal, one could beat it by $2 per month so it was not worth the extra efforts to start over with someone new, and the other was Darwin at Jack Daniels VW. Darwin did not play any games or try to barely beat our deal. He led with his best offer. It was $40 better per month than we were getting at the other dealership and with that drastic a difference, I made the decision to go with Darwin and Jack Daniels. Fantastic experience with Darwin and Jack Daniels and I would highly recommend Darwin and Jack Daniels for making the process as easy as possible. More
Awesome My experience was great! I had a great sales person who helped me and lead me to the right direction and now I have an amazing car that I am extremely My experience was great! I had a great sales person who helped me and lead me to the right direction and now I have an amazing car that I am extremely happy with! More
Excellent Experience! The employees are very friendly and knowledgeable. Rick Klein was fantastic. From the beginning, I felt comfortable with Rick and trusted that he wou The employees are very friendly and knowledgeable. Rick Klein was fantastic. From the beginning, I felt comfortable with Rick and trusted that he would help me to find the perfect car. Rick is genuine, curteous and personable. I was very satisfied with the service provided at Jack Daniels and would highly reccommend the dealership and Rick Klein, to anyone. More
Customer Service Focused The staff in general is nice but Michelle is extraordinary with her customer service skills from beginning to end. I was frustrated trying to find the The staff in general is nice but Michelle is extraordinary with her customer service skills from beginning to end. I was frustrated trying to find the place but Michelle turned that experience around. Very courteous greeting, went over everything with me, friendly, quick, and she even walked me back to my car to make sure everything looked fine. I service my car at VW all the time, but never got service like that before. Will be going back to get my car serviced again just because of her service and the way she treated me. More
Girlfriend's first car Great experience!!! Came to help my girlfriend get her first car, they had a few used vehicles we saw online that we liked. Darwin Caporale our car Salesman was excellent Came to help my girlfriend get her first car, they had a few used vehicles we saw online that we liked. Darwin Caporale our car Salesman was excellent- polite, friendly, and gave us the vehicle we wanted for a little less. Just outstanding service I felt like I was talking to my brother and not someone that was just trying to get me on a sale. Purchasing was be fun and easy, if only there were more salesmen like Darwin More
Great!! This dealership and their dealers were great. Great service, down to earth and weren't sharks like those of other dealerships. They made buying a car This dealership and their dealers were great. Great service, down to earth and weren't sharks like those of other dealerships. They made buying a car an easy process with their friendly personality. More