Jack Daniels Volkswagen

I have brought my car in for service from 2003-2012 approx. every 2 months for service for a lit check engine light. I went there because car was under warranty, then an extended warranty. It cost me $ approx. every 2 months for service for a lit check engine light. I went there because car was under warranty, then an extended warranty. It cost me $100 each time. I had over 52 visits. On 3 occasions the repair they told me I needed was a lie. I became suspicious when they were suggesting things were wrong with my car that I knew weren't. I confirmed it by taking elsewhere. They tried to get me to buy a new rim for a soft tire, cost $495.00. I had the tire sealed for $15.00. They told me a I needed a new clutch. It's been 4 years and my clutch is still working fine. When the rag top of the convertible pulled away from the rear window they told me it could not be fixed. I had to seal it with duct tape to keep water out when it rain. Frustrated I called VW of America and they made them fix it for free. It was estimated to be a $5800.00 repair. When I got the car back the roof would no longer go up or down. When I confronted them they said it wasn't their falult, even though when I brought it in it worked perfectly. They said they would fix it for $5800.00! What a coincidence. I stopped taking my car there as of June 2012. I took it to a neighborhood service station once in May 2013 and my check engine light has yet to go on and other than a non-working roof my car has no problems, but the repair person said that the last person to work on my car. (VW) screwed around with all the wires, and found some detached where they shouldn't be. I believe they are guilty of fraud and some one with the proper authority shouod investigate More

This has been my 4th lease with Jack Daniels and it was a pleasure to lease again. I am always amazed at how they seem to do better and better every time. Mr Puzio has always been the reason for me to conti pleasure to lease again. I am always amazed at how they seem to do better and better every time. Mr Puzio has always been the reason for me to continue leasing with Jack Daniels and Daina Cecere made it a pleasurable experience. I cannot thank the whole team enough for all that they do for me every time. I feel like a valued customer and would recommend Jack Daniels Volkswagen to anyone who wants to have an easy and comfortable experience buying a car, which in todays world is almost impossible. Thanks once again and I look forward to leasing my 5th car from them. More

Diana goes beyond and above for her customers and is a true professional she is the reason I keep going back. She makes the experience effortless. true professional she is the reason I keep going back. She makes the experience effortless. More

Diana Cecere is awesome! Buying my new vehicle through her was a great experience and I will be sure to send all of my Volkswagen referrals to her. From beginning to end Diana took great care of me and I her was a great experience and I will be sure to send all of my Volkswagen referrals to her. From beginning to end Diana took great care of me and I really appreciate it. She was not pushy and very understanding of my needs. With that type of experience she will continue to get my business and anyone I know. In addition I would like to say that the entire dealership was very professional and helpful through the entire process from the test drive all the way down to my delivery. Thank you Jack Daniels VW and a special thanks to Diana Cecere. PS I love my car. More

Diana was very helpful in attaining a new Volkswagen car lease. Thank you so much!! Her friendly attitude and general knowledge made the sale an easy one. lease. Thank you so much!! Her friendly attitude and general knowledge made the sale an easy one. More

Fist time buyer and my experience was memorable to say the least. Had a great time buying my car. Diana made everything very easy and was very efficient. I recommend buying from here. the least. Had a great time buying my car. Diana made everything very easy and was very efficient. I recommend buying from here. More

I was recently having difficulties having my car repaired. I sent an e-mail via the Jack Daniels website. A VERY short while later I received a phone call from Diana Cecere. She put me in touch w repaired. I sent an e-mail via the Jack Daniels website. A VERY short while later I received a phone call from Diana Cecere. She put me in touch with the head of the service department & walked me through the entire process, helping me each step of the way, and following up after the process was over. Diana was absolutely fabulous, understanding, helpful, and a stress reliever. More

My overall experience was exceptional. Today I My overall experience was exceptional. Today I purchased my second car from Jack Daniels Volkswagen. My salesman Richard Bennett was very knowledgab My overall experience was exceptional. Today I purchased my second car from Jack Daniels Volkswagen. My salesman Richard Bennett was very knowledgable with all the available models. It was definitely a pleasure working with Richard and all of the staff at JDVW. If your looking for a VW make JDVW your first and only stop no need to look further. Frank Sciorra More

We just purchased a 2013 Passat and could not have had a better experience because of Diana Cecere. She made everything so simple for us, answering all of our questions and concerns with honesty and knowle better experience because of Diana Cecere. She made everything so simple for us, answering all of our questions and concerns with honesty and knowledge. We would definitely purchase another vehicle from her without hesitation and highly recommend her to anyone who is in the market for a new or used vehicle. More

Tom and his team Really Turned things Around! I had a problem with the management from Three years ago. Once Tom stepped in and corrected the problem I was a Happy Camper. I can now highly recommend this problem with the management from Three years ago. Once Tom stepped in and corrected the problem I was a Happy Camper. I can now highly recommend this dealer...you can Believe What They Say. More