Jack Daniels Volkswagen

Diana is the BESSSSSTT. Can't Find A Better Dealll anywhere... Try........from the moment we walked in she was such a pleasure to work with. We were undecided and she didn't put any pressure on us to anywhere... Try........from the moment we walked in she was such a pleasure to work with. We were undecided and she didn't put any pressure on us to buy. All she did was guide us and answer our questions. That's what buying a car should be. Thanks again... ;-) More

Recently purchased a used vehicle from Jack Daniel's with Diana's assistance. After a long search for the right vehicle I came across the perfect match for my daughter's dream car - a beautiful used "new" Be Diana's assistance. After a long search for the right vehicle I came across the perfect match for my daughter's dream car - a beautiful used "new" Beetle convertible. She is in heaven! With Diana's assistance, the purchase was a pleasant and painless transaction...and did I mention at a great price. Diana was more than helpful, thoughtful and patient. Diana was always attentive and responsive to all our questions and made us feel quite as ease. Overall it is was a very pleasant experience right through our scheduled pickup for which Diana went out of her way to accommodate my schedule. Diana actually went in on her day off so we could finalize the purchase and pickup - thanks for your help Diana! More

This is the second VW that I've purchased from Jack Daniels and especially from Diana. She made my buying experience very pleasant and smooth. The dealership delivered everything what I've been promis Daniels and especially from Diana. She made my buying experience very pleasant and smooth. The dealership delivered everything what I've been promised. I would definitely recommend Diana to my friends and family, because I trust her. Thank you, Diana, for your hard work and dedication! More

My experience was wonderful. The price was great. Couldn't have been better. I am very pleased. Would recommend to others. Justin was beyond helpful. Couldn't have been better. I am very pleased. Would recommend to others. Justin was beyond helpful. More

We loved the way the staff at Jack Daniels treated us from the moment we stepped into the showroom. Our sales person, Justin, was very knowledgeable and helpful. We highly recommend this dealership for t from the moment we stepped into the showroom. Our sales person, Justin, was very knowledgeable and helpful. We highly recommend this dealership for their professionalism and the ability to make their customers happy. Thank you Justin for the great service you provided us and will be back for sure. More

This is the 3rd VW we have purchased in 1 and a half years from Diana at JD VW. Our family grew by 1 so the Tiguan did not accommodate us that well. So we went back to Diana and bought a Routan. We coul years from Diana at JD VW. Our family grew by 1 so the Tiguan did not accommodate us that well. So we went back to Diana and bought a Routan. We couldn't have been more pleased with the entire process. They delivered everything they promised us. We would certainly buy another car from Jack Daniels. Thank you to John & Diana for all of their help. More

Working with Diana was like talking to an old trusted friend. She sat down with me and heard my story and my needs. I was educated and comforted while looking for a car for my daughter who is a new dri friend. She sat down with me and heard my story and my needs. I was educated and comforted while looking for a car for my daughter who is a new driver. It took me almost three months to make the final decision and she was patient during the process and kept in touch without being annoying. What a great experience! I will be back! Thank you. More

Diana was an excellent sales rep, that was through and pleasant to spend time with, convincing us to make our purchase without the typical pushy sales tactics. She is highly recommended, so be sure to loo pleasant to spend time with, convincing us to make our purchase without the typical pushy sales tactics. She is highly recommended, so be sure to look for her when you decide to visit Jack Daniels. More

The service department is anything but helpful. I had a confirmed appointment but when I arrived they had no record of it. When I showed them the email they said I could leave my car and they would fit it confirmed appointment but when I arrived they had no record of it. When I showed them the email they said I could leave my car and they would fit it in during the day. That is how they honor confirmed appointments! Unacceptable. When I called to make a complaint no one picked up, I hung up after 23 minutes. Unacceptable. I later revived a call asking me to basically come back and leave my car all day again. When they asked if there was anything they could do to change my mind about NEVER using their dealership again I began to state that honoring appointments would be a good start the man I was speaking to had the audacity to cover the receiver and talk to some one else! Unacceptable! Immediately after that I tried to reach Pedro Martin to make another complaint, this time not about the service but about the way his employee showed me how little I meant to the company but oddly enough he was not there. They shrugged the responsibility of the missed appointment off on a third party company they hired, so it is their fault any way they want to look at it. I am livid after this experience and after eleven proud years of VW ownership my next car will not be a Volkswagen. This is one of many negative experiences with Jack Daniels Volkswagen. My suggestion to any one looking for a car is to find another dealership. In short Jack Daniels Volkswagen has unacceptable customer service and I can only hope enough people get as fed up with them as I am and they close. More

Tom, who is the general sales manager could care less about customers. I put down a deposit on a new VW Jetta, and they were not straightforward with the price and value of my trade I decided to purcha about customers. I put down a deposit on a new VW Jetta, and they were not straightforward with the price and value of my trade I decided to purchase the jetta at another dealership. I asked for my refund and this process has taken over 3 weeks so far. Tom does not return calls or emails and always has an excuse as to why the money is not refunded. I do not recommend this dealership or the service of Tom Baldassare. More