Jack Daniels Volkswagen

Horrible service I would give zero star if I can. The service was horrible and overpriced. I have been visited other vw dealers, but this one was worst I ever visited. I would give zero star if I can. The service was horrible and overpriced. I have been visited other vw dealers, but this one was worst I ever visited. I have asked them to check my brakes and noises from somewhere, the service person even didn't mention about my request on the order of service. This dealership was worst I ever seen. The oil change took my more than three hours (normally 45 min maximum) and the person didn't explain anything to me regarding what services have done for my car and just let me to go to pay it, I will never visit this dealership again. More

Great Customer Service Justin, Greg and Dave are a great customer service team and made sure that all of my questions were answered and that the buying experience was smooth Justin, Greg and Dave are a great customer service team and made sure that all of my questions were answered and that the buying experience was smooth. When a problem did arise, they responded quickly and took care of the issue with professionalism. If you are looking for a VW - let these guys take care of you. More

SERVICE DEPARTMENT IS DISORGANIZED AND SLOPPY SERVICE DEPARTMENT IS A JOKE, JOE NAPOLITANO IS AN IDIOT. HE LOST THE KEYS TO MY CAR AND TOLD ME IT CAN TAKE UP TO A WEEK TO FIND THEM,. THAT IS RIDIC SERVICE DEPARTMENT IS A JOKE, JOE NAPOLITANO IS AN IDIOT. HE LOST THE KEYS TO MY CAR AND TOLD ME IT CAN TAKE UP TO A WEEK TO FIND THEM,. THAT IS RIDICULOUS. THEY CAN'T ADMIT THEIR MISTAKE AN ORDER A NEW KEY!! WHAT A CHEAP AND LOUSY RUN OPERATION. DON'T GO THERE, STAY AWAY!!! More

Not good. Wouldn't recommend. I've been told multiple times that they could meet the price that I wanted and once I walk through the door then all of a sudden t Wouldn't recommend. I've been told multiple times that they could meet the price that I wanted and once I walk through the door then all of a sudden that payment has jumped up a couple hundred dollars a month. I don't appreciate the xxxxxxto get the customer in the door just to find out after an hour or two that you have been lied to. I will be taking my business elsewhere. More

VW Tiguan Lease The whole team was very nice and friendly. Sam took very good care of us and helped us to get the best car insurance quote. The service was excellent The whole team was very nice and friendly. Sam took very good care of us and helped us to get the best car insurance quote. The service was excellent and I would definitely recommend getting your VW at Jack Daniels. More

Bait & Switch I'm a VW driver of more than 20 years' standing. I called the Jack Daniels showroom to request a price for a specific Jetta model and options during t I'm a VW driver of more than 20 years' standing. I called the Jack Daniels showroom to request a price for a specific Jetta model and options during their May 2015 sale. I was put in touch with a salesman, David Li. He gave me a satisfactory number, and asked that I put down a $500 deposit to "hold the price" since the sale I was taking advantage of "ended tomorrow" (it actually ended the two days later). He also told me that he could offer me a Passat with the same options for the same price. Since my wife and I needed the vehicle, I made a special trip (about 25 miles) to put down the deposit. When I arrived, I met with Mr. Li and we reviewed the figures he'd given me; I could see that he'd previously written down the exact specifications I'd given him on his legal pad. He told me that he could offer me the Passat, but for a much higher price. I told him that I therefore wouldn't consider it. He then told me that the Jetta figures he'd quoted me were for a base model, and that what I wanted would cost much more. When I told him that was unacceptable, he went to get his manager, Greg King Jr. Greg tried to talk me into accepting a lower priced model that would meet the cost figure they'd previously given me. I refused, and Greg said he'd look into it further and promised to "email (you) later today". After I didn't receive an email from him, I emailed him. He responded by saying that he'd spoken with his manager, Andre Tobar, and that they would not stand by their original offer. I asked to speak with Andre and was told that I could speak with him the day after the sale ended. When I pointed out that futility of that gesture, I received a email from Andre with his showroom telephone number. I called him, but was told that "he'd just left for the day". I asked for an alternate contact number, and sent Andre an email asking him to call me, but of course I never heard back. Jack Daniels Volkswagen of Fair Lawn NJ runs a classic bait & switch operation, and I foolishly fell for it by wasting my time going to their showroom. Why some car dealers act as though it's still 1950 when all of the information about them and their cars is available online is beyond me. Don't waste your time here; the salespeople and managers here are an insult to your intelligence and have absolutely no respect for you. More

Down to earth people-not too much pressure My salesman, Perry Vrionades was always available to me for questions or concerns throughout the process. The finance contact was truly a nice guy an My salesman, Perry Vrionades was always available to me for questions or concerns throughout the process. The finance contact was truly a nice guy and explained everything down to the penny. What could have been, and usually is, a very uncomfortable process wasn't half bad in the end. I love my EOS convertible. Perry genuinely seems like a nice guy, and I feel like I did as well as I could have on this deal. I'd recommend them More

Great experience Just bought a new car from these guys. They were great to deal with, and they gave me a very good deal. Scott Zukowski is an outstanding salesman; i Just bought a new car from these guys. They were great to deal with, and they gave me a very good deal. Scott Zukowski is an outstanding salesman; if you want someone who is both knowledgeable and will work hard to get you the car you want at a good price, give him a call. And the rest of the staff were just as friendly and helpful as they could be. I will definitely consider buying another car from this dealership. More

Straight forward an to the point Unlike any other dealership experience I have ever seen . Sales was very knowledgeable and accommodating . The finance department was very honest Unlike any other dealership experience I have ever seen . Sales was very knowledgeable and accommodating . The finance department was very honest and a pleasure to work with . More

Scott Zukowski is the best! Scott is great! He was very helpful and direct to the point salesman. He went above and beyond to get the best deal for me. He explained everything I Scott is great! He was very helpful and direct to the point salesman. He went above and beyond to get the best deal for me. He explained everything I needed to know and assisted me all throughout the deal. More