Jack Daniels Volkswagen

We loved the way the staff at Jack Daniels treated us from the moment we stepped into the showroom. Our sales person, Justin, was very knowledgeable and helpful. We highly recommend this dealership for t from the moment we stepped into the showroom. Our sales person, Justin, was very knowledgeable and helpful. We highly recommend this dealership for their professionalism and the ability to make their customers happy. Thank you Justin for the great service you provided us and will be back for sure. More

This is the 3rd VW we have purchased in 1 and a half years from Diana at JD VW. Our family grew by 1 so the Tiguan did not accommodate us that well. So we went back to Diana and bought a Routan. We coul years from Diana at JD VW. Our family grew by 1 so the Tiguan did not accommodate us that well. So we went back to Diana and bought a Routan. We couldn't have been more pleased with the entire process. They delivered everything they promised us. We would certainly buy another car from Jack Daniels. Thank you to John & Diana for all of their help. More

Working with Diana was like talking to an old trusted friend. She sat down with me and heard my story and my needs. I was educated and comforted while looking for a car for my daughter who is a new dri friend. She sat down with me and heard my story and my needs. I was educated and comforted while looking for a car for my daughter who is a new driver. It took me almost three months to make the final decision and she was patient during the process and kept in touch without being annoying. What a great experience! I will be back! Thank you. More

Diana was an excellent sales rep, that was through and pleasant to spend time with, convincing us to make our purchase without the typical pushy sales tactics. She is highly recommended, so be sure to loo pleasant to spend time with, convincing us to make our purchase without the typical pushy sales tactics. She is highly recommended, so be sure to look for her when you decide to visit Jack Daniels. More

The service department is anything but helpful. I had a confirmed appointment but when I arrived they had no record of it. When I showed them the email they said I could leave my car and they would fit it confirmed appointment but when I arrived they had no record of it. When I showed them the email they said I could leave my car and they would fit it in during the day. That is how they honor confirmed appointments! Unacceptable. When I called to make a complaint no one picked up, I hung up after 23 minutes. Unacceptable. I later revived a call asking me to basically come back and leave my car all day again. When they asked if there was anything they could do to change my mind about NEVER using their dealership again I began to state that honoring appointments would be a good start the man I was speaking to had the audacity to cover the receiver and talk to some one else! Unacceptable! Immediately after that I tried to reach Pedro Martin to make another complaint, this time not about the service but about the way his employee showed me how little I meant to the company but oddly enough he was not there. They shrugged the responsibility of the missed appointment off on a third party company they hired, so it is their fault any way they want to look at it. I am livid after this experience and after eleven proud years of VW ownership my next car will not be a Volkswagen. This is one of many negative experiences with Jack Daniels Volkswagen. My suggestion to any one looking for a car is to find another dealership. In short Jack Daniels Volkswagen has unacceptable customer service and I can only hope enough people get as fed up with them as I am and they close. More

Tom, who is the general sales manager could care less about customers. I put down a deposit on a new VW Jetta, and they were not straightforward with the price and value of my trade I decided to purcha about customers. I put down a deposit on a new VW Jetta, and they were not straightforward with the price and value of my trade I decided to purchase the jetta at another dealership. I asked for my refund and this process has taken over 3 weeks so far. Tom does not return calls or emails and always has an excuse as to why the money is not refunded. I do not recommend this dealership or the service of Tom Baldassare. More

Diana is not your ordinary car dealer! She made my visit extremely pleasant; I did not leave stressed or disappointed. She answered all my questions and helped me work with my budget. She is beyond friendly extremely pleasant; I did not leave stressed or disappointed. She answered all my questions and helped me work with my budget. She is beyond friendly, honest, personable, and real! We need more women car dealers! I recommend anyone who is looking to purchase or lease a volkswagen to contact Diana! She will help you to the end! Highly recommended! More

My experience at the dealership was very pleasant. Diana was friendly, helpful, attentive, understanding and she was not pushy. She was able to get a fair price quote from her manager right from the start w was friendly, helpful, attentive, understanding and she was not pushy. She was able to get a fair price quote from her manager right from the start which decreased my stress level during the transaction. She explained everything I needed to know about the car and did not rush me. She showed me where to bring the car for oil changes and service which was very helpful. More

Diana was great to work with. She accomodated my busy scehdule and helped me expidite the process and was very responsive to all of my needs...She's top notch! scehdule and helped me expidite the process and was very responsive to all of my needs...She's top notch! More

I would highly recommend Diana Cecere. She made the entire experience as pleasant as it could be. She was very thorough. honest and friendly. She communicated to us throughout the entire process and m entire experience as pleasant as it could be. She was very thorough. honest and friendly. She communicated to us throughout the entire process and made sure we were happy even after the sale. More