Jack Daniels Volkswagen

Phone call inquiry caused price to rise. When we I inquired about price of the vehicle via phone call the price went up $2000. When I asked why the price difference I was told they bought it When we I inquired about price of the vehicle via phone call the price went up $2000. When I asked why the price difference I was told they bought it from Jack Daniels Audi. An the price listed was an auction price. Too bad I couldn't deal with the Audi dealership instead. Went to the dealer regardless, when I tried to bring it to a fair price I was told with a 10,000 down payment we could bring it to my price point, I was informed that that was a very common down payment on used cars. Would not recommend this dealership to anyone. Very disappointed in the quality of customer service.I went in with a good mood ready to purchase a vehicle and ended up leaving with a bad taste in my mouth. More

Smooth and seamless! My wife and I went to Jack Daniels VW on black friday. We had the pleasure of being greeted as soon as we walked in and working with Les! Les was top My wife and I went to Jack Daniels VW on black friday. We had the pleasure of being greeted as soon as we walked in and working with Les! Les was top notch and super professional. He is very friendly, knowledgeable and was up front about everything! We had a great experience working with him and would highly recommend! More

did solve my problem i have been dealing with jack daniels for over 20 years . have d=been very satisfied . the last few years not so much . the sales department are never i have been dealing with jack daniels for over 20 years . have d=been very satisfied . the last few years not so much . the sales department are never the same people . they lie about return lease process .they also forge signature on invoice .i do have prove of that .did not get any satisfaction from the dealer . i had to contact vw home office . mr. horn was very understanding . mr horn resolved my problem . we have 4 vws in our family . this dealer will make me find another dealer . where they treat you like a person not a dollar sign . with all the problems vw has with the diesel engine you think they would help a loyal customer . i will not deal with jack daniels every again . More

Effecient and Professional Scott Z was very professional and knowledgeable of his product. He didnt seem just like any other sales person. He was more intimate and really wanted Scott Z was very professional and knowledgeable of his product. He didnt seem just like any other sales person. He was more intimate and really wanted me to get the best deal. More

Great Dealership! Best Management ever!! I had a lot of questions and Mark Maclay really helped answer all of my questions and made me feel at ease! I will definitely Best Management ever!! I had a lot of questions and Mark Maclay really helped answer all of my questions and made me feel at ease! I will definitely be back and will refer all of my friends to Jack Daniels!! More

Terrible Dealership - Disingenuous approach to selling cars Attempted to purchase used vehicle at the dealership. Negotiation process anything but transparent. Made three separate offers, dealership was slow Attempted to purchase used vehicle at the dealership. Negotiation process anything but transparent. Made three separate offers, dealership was slow to get back to me. While finalizing the price the dealer sold the vehicle to another customer for an incremental $200. Yes $200. Yes $200. While I recognize it is the responsibility to maximize margins on all vehicles, the professional approach would be to communicate that an additional offer was being made and would I like to match the offer as I was the first customer negotiating. That did not occur. My recommendation, stay clear of this dealership and purchase your new VW or used vehicle elsewhere where the customer service and transparency is the norm rather than the exception. More

Helpful staff We bought a 2016 Jetta about 3 weeks ago, & an issue arose with the plates. I was very pleased with the car and the sunroof they put in. When this iss We bought a 2016 Jetta about 3 weeks ago, & an issue arose with the plates. I was very pleased with the car and the sunroof they put in. When this issue happened, Les and Greg worked hard to resolve it, & it was actually a mistake on our end. They were very helpful at troubleshooting the problem. More

Unprofessional & disorganized I wanted to sleep on a purchase decision and opted to pay a $500 hold fee for a car I was interested in. Next day I decided against the purchase and a I wanted to sleep on a purchase decision and opted to pay a $500 hold fee for a car I was interested in. Next day I decided against the purchase and asked for my money back via email. Two days later I sent another email. A week later I was on the phone with them and was assured I would finally get my money back. Four weeks later I'm still waiting and just filed a dispute with my credit card company. To make matters even worse, they ran an unauthorized credit report on me, even after I told them I wasn't interested anymore. Deceitful dealer. Stay far away and read other reviews. Had I done that beforehand, I would have never walked into this dealership. More

Great Sales Dept I stopped in last night after going to another VW dealership in Ramsey. They beat Ramsey deal by $1000 and I received my first 3 oil changes at no cha I stopped in last night after going to another VW dealership in Ramsey. They beat Ramsey deal by $1000 and I received my first 3 oil changes at no charge. It was smooth and no issues or funny business. I met the whole staff and was given a gift by the General Manager on my way out. They do go the extra mile to ensure a customer is happy. If you are looking for a new car go see John Pags aND the crew there More

Outstanding service Just an FYI to all had no appointment my VW was overheating walked in was greater at the front door by a gentleman who introduced himself as the servi Just an FYI to all had no appointment my VW was overheating walked in was greater at the front door by a gentleman who introduced himself as the service director Tony Circelli he then introduced me to my new service advisor Chris Kenny who then rolled out the red carpet .thry provided me with a VW loaner kept me well informed of all my repairs and had my car delivered back to my home by end of day ! That's truly genuine quality service ! They have gained a customer for life ! More