Jack Daniels Volkswagen

Michelle started out to be really nice and helpful. "Oh, we'll take care of you, we'll check out EVERYTHING and give you a detailed report..don't worry about a thing". After about 2-3 hours of wait. Sh "Oh, we'll take care of you, we'll check out EVERYTHING and give you a detailed report..don't worry about a thing". After about 2-3 hours of wait. She comes to me with a dead-serious face and gives me a list of things I need to get done (obvious things like light-bulb, tires, etc.). The reason I went there was because of a check-engine light. The solutions she gave me didn't solve any of those issues, nor even address them. She said that it's "to start", i.e. once I get those issues fixed they can then further diagnose my other problems. In the meantime, she drew up a estimate of about $2700, with a grin on her face (mind you, these are things I could get fixed at Autozone for less than $1200). In the end, I had to pay the ~$130 for the diagnosis--which didn't even give me any information regarding the problem. Like I said before, she started out as a very nice person but at then end she was SO rude to me and refused to listen to my dissatisfaction. If you look at her space on the service desk it's decorated with good reviews; I wonder how many of them are fake and I wonder what she does with the negative ones as I can't imagine that she treats other differently...well if she does, that's even worse. All in all, I will definitely never be buying a vehicle from Jack Daniel's (we were looking at an Audi, but that's certainly out of the question now) and I will be sure to tell everyone about my poor experience with JD and Michelle. More

Worked with Diana on the sale and Chet handled the detailed lease numbers. Absolutely painless negotiating and one of the fastest & most competitive deals I have pulled together on a vehicle. Diana sp detailed lease numbers. Absolutely painless negotiating and one of the fastest & most competitive deals I have pulled together on a vehicle. Diana spent the time with me looking over a couple of cars/options and getting the answers to the questions that I had. Follow-up to email was excellent and never pushy. Good sales experience! More

I was very happy with the entire sales process at Jack I was very happy with the entire sales process at Jack Daniels. The Staff are excellent and they go the extra mile to make sure you have a great expe I was very happy with the entire sales process at Jack Daniels. The Staff are excellent and they go the extra mile to make sure you have a great experience. I definitely got a best price than what the other dealers had offered. I'll do business with them again in the future. More

I brought my car in for 10K service. Some time after the service, on a trip to MD, one of the dash lights went on, the manual told me to immediate stop driving and bring the car in for service. I had to ren service, on a trip to MD, one of the dash lights went on, the manual told me to immediate stop driving and bring the car in for service. I had to rent a car and tow the car to the nearest dealer. Within minutes, I was told that the coolant cap was missing and this could have happened during my last service. I called Jack Daniels to let them know and see if I could get some help with paperwork to get some of my rental car expenses reimbursed from VW. I was immediately told that there was NO WAY this happened during the service because they " never touched the fluids, only rotated the tires". This got me angry because a) if that is the case than they did not do the service correctly or b) they dismissed me as if I didn't know what I was talking about and tried to gloss over what happens during the 10K service. Regardless, the cap was missing and they were the last people to go under the hood. As a customer I wasn't looking for anything more than an apology and some guidance on if I could get any expenses covered. What I got was disrespect and attitude that is was in no way their fault. I am looking for a service department that respects customers and this is NOT the experience I had with Jack Daniels. More

I recently leased my fourth vw from Chet Puzio General sales manager he is a true professional and fun to deal with. He has been there since my first vw. Dave was my sales man and did great job . I always sales manager he is a true professional and fun to deal with. He has been there since my first vw. Dave was my sales man and did great job . I always send friends and family to the my friend Chet to bad he is taken. Chet if you see this I'm teasing. Thanks you and jack Daniels vw. Your company has two great guys. If your reading my review go see chet he will treat u right way More

Scott was very attentive, fair, and above all honest. He really was a great help guiding us through the the purchase. John Stillman in Finance was straightforward and explained each and every step of the f really was a great help guiding us through the the purchase. John Stillman in Finance was straightforward and explained each and every step of the financing agreement. Thanks to both!!! More

Diana was professional, friendly, responsive, and supportive. We ultimately bought a different car from another dealer, but if/when we ever consider another VW, we're going back to see Diana! supportive. We ultimately bought a different car from another dealer, but if/when we ever consider another VW, we're going back to see Diana! More

Diana is a great salesperson to work with no pressure just the facts and she's a sweetheart! She worked hard to get me exactly what I wanted in a new VW. just the facts and she's a sweetheart! She worked hard to get me exactly what I wanted in a new VW. More

From the moment I started emailing Diana Cecere, I did not feel pressure. She returned each email with answers to all my questions. When I met with Diana Cecere I immediately felt at ease and comfortabl not feel pressure. She returned each email with answers to all my questions. When I met with Diana Cecere I immediately felt at ease and comfortable. She took very good care of me and answered all my questions but also explained things I wouldn't have thought of asking. After meeting with her I knew right away I made the right decision of buying a car from her. My experience with her and Jack Daniels was fun, easy, and excellent. I look forward in doing with business with her again and will recommend her to anyone interested in buying a car. More

This dealer is great! The staff is so friendly and helpful. They helped me find a car that I love. Would recommend to anyone. Thank you Maggie and Diana for your help!!! helpful. They helped me find a car that I love. Would recommend to anyone. Thank you Maggie and Diana for your help!!! More