Jack Daniels Volkswagen

Great sales experience Nick Kobryn made the whole experience easy and pleasant. He's responsive and accommodating. He delivered what he said he would at the right price a Nick Kobryn made the whole experience easy and pleasant. He's responsive and accommodating. He delivered what he said he would at the right price and in the right time. Highly recommend him. More

Great car, Great people I purchased my Jetta from another dealership but due to location of my job I decided to use JD for service. They've offered to pick my car up from wor I purchased my Jetta from another dealership but due to location of my job I decided to use JD for service. They've offered to pick my car up from work or shuttle me back and forth; I choose to stay put and do my work at their service center. I pulled up a desk, used the WIFI and enjoyed the coffee. Everyone I dealt with, from the receptionist, the service manager to the mechanic were pleasant and helpful. Great experience. More

Don’t trust Jack Daniels Dealership or the Service Center. If you live in this area drive a few more miles and go to East Coast Volkswagen service center. Apparently, I purchased a new Tiguan from Jack Daniel If you live in this area drive a few more miles and go to East Coast Volkswagen service center. Apparently, I purchased a new Tiguan from Jack Daniels Dealership that had a tire that was plugged. I had problems with the tire sensor light coming on 1 month after I purchased the car. Every time I took the car to the service center they ensured me that everything was in good condition and that the tire pressure was just low due to the cold weather. This has been going on for 3 years. Before my 3 year warranty was up, I insisted they take a closer look and they still came back saying the same thing. 3 days later the light came back on and when I went to complain, that is when the mechanic noticed the plug and said it was not noticed before because it was a very small leak. I do understand that tires are not covered under warranty but why would you sell me a tire that was plugged (and leaking) and then for 3 years tell me it was safe to drive. I complained to the regional manager and the manager at this service center (Chris Miele) even lied to regional manager stating that the plug was "new". He did not even see my car and the mechanic himself admitted to me that it was missed all this time. Don’t waste your time with this place. More

Great Sales Dept I shopped tonight for a new car I was currently in a Ford Fusion which I leased. I was not ready to purchase tonight but wanted to see the new Jetta. I shopped tonight for a new car I was currently in a Ford Fusion which I leased. I was not ready to purchase tonight but wanted to see the new Jetta. The salesmen Alex was very nice and took his time and did not pressure me. I still wanted to shop around and was not pushy about buying a car tonight. He wanted to introduce to his General Manager Don Chittum so I sat with him and was very friendly and put all my concerns to ease before I knew it I was buying a car . He made me feel like family and was very impressed with his soft approuch in the deal. What a great store go see these guys the price was a bit higher then Heidt Motors but we'll worth the extra touch I recieved. More

willing to work on price, good inventory, no deception Doug Bucci and Ron were straight forward, friendly and i was able to get a great price on a new Tiguan. Very easy deal, no hidden fees and they were Doug Bucci and Ron were straight forward, friendly and i was able to get a great price on a new Tiguan. Very easy deal, no hidden fees and they were upfront about all rebates and incentives to get me the best price More

THIS PLACE IS A JOKE AND WILL RIP YOU OFF Never use this place they will rip you off, after spending $900 for repairs they break my radio and have the nerve to try and charge me an additional Never use this place they will rip you off, after spending $900 for repairs they break my radio and have the nerve to try and charge me an additional $518 to fix it on a 2003 jetta are they INSANE! More

Horrible service I would give zero star if I can. The service was horrible and overpriced. I have been visited other vw dealers, but this one was worst I ever visited. I would give zero star if I can. The service was horrible and overpriced. I have been visited other vw dealers, but this one was worst I ever visited. I have asked them to check my brakes and noises from somewhere, the service person even didn't mention about my request on the order of service. This dealership was worst I ever seen. The oil change took my more than three hours (normally 45 min maximum) and the person didn't explain anything to me regarding what services have done for my car and just let me to go to pay it, I will never visit this dealership again. More

Great Customer Service Justin, Greg and Dave are a great customer service team and made sure that all of my questions were answered and that the buying experience was smooth Justin, Greg and Dave are a great customer service team and made sure that all of my questions were answered and that the buying experience was smooth. When a problem did arise, they responded quickly and took care of the issue with professionalism. If you are looking for a VW - let these guys take care of you. More

SERVICE DEPARTMENT IS DISORGANIZED AND SLOPPY SERVICE DEPARTMENT IS A JOKE, JOE NAPOLITANO IS AN IDIOT. HE LOST THE KEYS TO MY CAR AND TOLD ME IT CAN TAKE UP TO A WEEK TO FIND THEM,. THAT IS RIDIC SERVICE DEPARTMENT IS A JOKE, JOE NAPOLITANO IS AN IDIOT. HE LOST THE KEYS TO MY CAR AND TOLD ME IT CAN TAKE UP TO A WEEK TO FIND THEM,. THAT IS RIDICULOUS. THEY CAN'T ADMIT THEIR MISTAKE AN ORDER A NEW KEY!! WHAT A CHEAP AND LOUSY RUN OPERATION. DON'T GO THERE, STAY AWAY!!! More

Not good. Wouldn't recommend. I've been told multiple times that they could meet the price that I wanted and once I walk through the door then all of a sudden t Wouldn't recommend. I've been told multiple times that they could meet the price that I wanted and once I walk through the door then all of a sudden that payment has jumped up a couple hundred dollars a month. I don't appreciate the xxxxxxto get the customer in the door just to find out after an hour or two that you have been lied to. I will be taking my business elsewhere. More