Jack Daniels Volkswagen

Terrible Dealership - Disingenuous approach to selling cars Attempted to purchase used vehicle at the dealership. Negotiation process anything but transparent. Made three separate offers, dealership was slow Attempted to purchase used vehicle at the dealership. Negotiation process anything but transparent. Made three separate offers, dealership was slow to get back to me. While finalizing the price the dealer sold the vehicle to another customer for an incremental $200. Yes $200. Yes $200. While I recognize it is the responsibility to maximize margins on all vehicles, the professional approach would be to communicate that an additional offer was being made and would I like to match the offer as I was the first customer negotiating. That did not occur. My recommendation, stay clear of this dealership and purchase your new VW or used vehicle elsewhere where the customer service and transparency is the norm rather than the exception. More

Helpful staff We bought a 2016 Jetta about 3 weeks ago, & an issue arose with the plates. I was very pleased with the car and the sunroof they put in. When this iss We bought a 2016 Jetta about 3 weeks ago, & an issue arose with the plates. I was very pleased with the car and the sunroof they put in. When this issue happened, Les and Greg worked hard to resolve it, & it was actually a mistake on our end. They were very helpful at troubleshooting the problem. More

Unprofessional & disorganized I wanted to sleep on a purchase decision and opted to pay a $500 hold fee for a car I was interested in. Next day I decided against the purchase and a I wanted to sleep on a purchase decision and opted to pay a $500 hold fee for a car I was interested in. Next day I decided against the purchase and asked for my money back via email. Two days later I sent another email. A week later I was on the phone with them and was assured I would finally get my money back. Four weeks later I'm still waiting and just filed a dispute with my credit card company. To make matters even worse, they ran an unauthorized credit report on me, even after I told them I wasn't interested anymore. Deceitful dealer. Stay far away and read other reviews. Had I done that beforehand, I would have never walked into this dealership. More

Great Sales Dept I stopped in last night after going to another VW dealership in Ramsey. They beat Ramsey deal by $1000 and I received my first 3 oil changes at no cha I stopped in last night after going to another VW dealership in Ramsey. They beat Ramsey deal by $1000 and I received my first 3 oil changes at no charge. It was smooth and no issues or funny business. I met the whole staff and was given a gift by the General Manager on my way out. They do go the extra mile to ensure a customer is happy. If you are looking for a new car go see John Pags aND the crew there More

Outstanding service Just an FYI to all had no appointment my VW was overheating walked in was greater at the front door by a gentleman who introduced himself as the servi Just an FYI to all had no appointment my VW was overheating walked in was greater at the front door by a gentleman who introduced himself as the service director Tony Circelli he then introduced me to my new service advisor Chris Kenny who then rolled out the red carpet .thry provided me with a VW loaner kept me well informed of all my repairs and had my car delivered back to my home by end of day ! That's truly genuine quality service ! They have gained a customer for life ! More

Friendly and professional attention Ms. Mariel Bustos, PR Representative was very prompt with her emails. Over the telephone, she was very friendly and professional. Upon my request, s Ms. Mariel Bustos, PR Representative was very prompt with her emails. Over the telephone, she was very friendly and professional. Upon my request, she immediately had her sales representative, Mr. Kevin Sai as well as sales manager work on what sort of a deal he can work out. Because of timing and so forth, I ended up taking an attractive offer from another dealer. However, that did not taint my interaction with them. In my contact with Ms. Bustos and Mr. Sai, they both provided me the kind of attention one would look for in dealing with dealerships. I did not catch the name of the receptionist; she was very helpful and friendly as well. Please note my rating and recommendation is strictly based on those three individuals. I cannot comment on the dealership itself nor the pricing. I wanted to acknowledge them in this review. In the future, I look to have the opportunity to work with them. Thank you. More

Absolute disaster The sales girl was deceptive, liar and childish in her conversation and professional skills. They confirmed a vehicle with VIN number and price for a The sales girl was deceptive, liar and childish in her conversation and professional skills. They confirmed a vehicle with VIN number and price for a lease and the vehicle did not exist in their inventory. Even worse they did not have a single Passat SE 2016 model in their lot to even show. The sales manager introduced and was amateur in his skills to communicate with the customer. There maybe several more dealership that are more professional in their business dealings. Never would I recommend anyone to visit or deal with this dealership. More

purchased 2015 vw Passat awesome experience, from the moment you walk in door with Damaris at front desk to Doug in sales. It was a refreshing experience where there was no pr awesome experience, from the moment you walk in door with Damaris at front desk to Doug in sales. It was a refreshing experience where there was no pressure and they gave me several options and gave me what I required for my trade in vehicle. Greg King the sales manager treated me like a family member, he truly is the nicest sales manager in the whole tri state area. I went to a few different dealerships and was not treated as good as I was here at Jack Daniels Vw. I will reccomend the dealership and Doug and Greg to anyone looking for A new or used vehicle. I also am very happy with the 2015 Vw Passat, what a awesome machine! the gas mileage and turbo engine power and roomy and comfortable seats make for an outstanding vehicle. I would recommend the passat to anyone. More