Jack Daniels Volkswagen

Incompetence I have horrible luck with my VW; however, this service center usually gave me great service despite the high price tag. However, my previous experienc I have horrible luck with my VW; however, this service center usually gave me great service despite the high price tag. However, my previous experience with Michelle was horrible. I reach the dealership and was told that my wheels and tires are unsalvageable and that this would be taken care of within a few days because the parts need to be ordered. Fair enough...a few days pass and it was only after I reach out to Michelle, that she realized the factory does not have the wheels in stock. She claimed that she will try to find other sources only to tell me that no one has it, and that the wheels are discontinued. (Mind you, this is almost a week after I dropped off my car) Finally, she offers me a solution, saying that I can have my wheels fixed by an outside company--something she said was impossible when I first came to the dealership. She made it sound like she was doing me a service by saving me money, when in reality, this is something that should've be offered at the start of the visit. When expressing my frustrations, she said "well at least you have the loaner car"...a car she didn't initially even want to give me. To top it all off, she even gave me the wrong key back when I finally went to pick up my car..almost a week and a half later.. More

Great experience I love that you are right in town, trustworthy dealer. Can you offer more sales or coupons for older cars? We really love our 03 jetta. thanks I love that you are right in town, trustworthy dealer. Can you offer more sales or coupons for older cars? We really love our 03 jetta. thanks More

Excellent I'm glad to find Jack Daniels to perform service for my 2009 Jetta. Service has been done very professionally and exceed all my expectation. Thanks to I'm glad to find Jack Daniels to perform service for my 2009 Jetta. Service has been done very professionally and exceed all my expectation. Thanks to Jack Daniels and personaly to Chrys Kenney. More

Quick, Painless, And Helpful Michelle was great. She got my car right inside and got it back to me quicker than expected. Car was washed and cleaned for me as well. Will definitel Michelle was great. She got my car right inside and got it back to me quicker than expected. Car was washed and cleaned for me as well. Will definitely be back! More

Excellent!! Great customer service! Very friendly, very helpful, and went over everything with me. They offered me to shuttle me back and forth. I have always Great customer service! Very friendly, very helpful, and went over everything with me. They offered me to shuttle me back and forth. I have always been satisfied with their work. More

Great dealership Went in to Jack Daniels looking to trade my 2014 Jetta for a 2017 Tiguan. I walked in knowing exactly what I wanted and Les was so patient and a pleas Went in to Jack Daniels looking to trade my 2014 Jetta for a 2017 Tiguan. I walked in knowing exactly what I wanted and Les was so patient and a pleasure to work with. He took his time to familiarize me with the car, the dealership, and the service department. Justin in finance was also a pleasure to work with and went way above and beyond to make me one very happy customer. Overall, I'm very impressed with Jack Daniels. This is my second VW (my first from Jack Daniels) and I'm very happy with the whole process. I would recommend them to anyone I know looking for a VW. More

A Calm Buying Experience Sales Consultant Vernon Kuiken gave me all the space I needed to find the right car at what I believe to be a decent price. Dealerships often have a Sales Consultant Vernon Kuiken gave me all the space I needed to find the right car at what I believe to be a decent price. Dealerships often have a sort of "fake friendly" vibe to them. The friendliness of the staff here was genuine. I walked out the door a couple of times before I signed. Many dealerships apply the worst (and sometimes most entertaining) pressure when a prospective customer heads for the door. The staff here just offered smiles and warm welcome should I decide to come back. Which of course I did. More

My New Blue!! I have only ever purchased my cars from this dealership and have always experienced excellent customer service. In particular, Scott Zukowski worked h I have only ever purchased my cars from this dealership and have always experienced excellent customer service. In particular, Scott Zukowski worked hard to get me in the car I wanted, a brand new 2017 Jetta. He also took the time to set up my phone and showed me the new features my car has. Justin in finance was also very helpful as he explained my payments to me in a way that made sense. I love JD VW!!! Thanks, guys! More

Jack Daniels Volkswagen I was able to work with Sam from Jack Daniels Volkswagen sales. He was incredibly sweet and answered alll my questions about the Tiguan. The managemen I was able to work with Sam from Jack Daniels Volkswagen sales. He was incredibly sweet and answered alll my questions about the Tiguan. The management also spoke to my husband and I and gave us a great deal. I recommend them to anyone in the market for a Volkswagen. More

Bought a new car from Jack Daniels of New very happy with re I bought bought a 2017 Volkswagon from Jack Daniels of New Jersey. I was very pleased with the Dealership and my sales rep went above to help me find I bought bought a 2017 Volkswagon from Jack Daniels of New Jersey. I was very pleased with the Dealership and my sales rep went above to help me find the perfect car. I love it. Thank you very much, John Pagliaroli. . Linda B. More