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Jack Daniels Volkswagen
Fair Lawn, NJ
2,121 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,121 reviews
July 31, 2017
My Visit Making an appointment for service is very simple. The service staff is courteous and very helping. The waiting area is clean and has all that make you Making an appointment for service is very simple. The service staff is courteous and very helping. The waiting area is clean and has all that make you comfortable while your car is in the shop. I was there Saturday and did not ask for a ride or a loaner. I was in the service locate on Mc Bride not in the sales office More
by abuhassan
Employees Worked With
Michelle Mc"nair (I am not sure about the spelling)
July 31, 2017
WORST DEALERSHIP Dirt bag salesmen can describe this dealership. Worst 3 hour experience of my life. LIARS AND THEIFS! Tried to do illegal stuff with us signing before Dirt bag salesmen can describe this dealership. Worst 3 hour experience of my life. LIARS AND THEIFS! Tried to do illegal stuff with us signing before paper work was finish. Almost took car home... THEN DECIDED TO ADD ON ADITIONAL FEES! NEVER GO HERE! Charlie (salesmen) should be FIRED! More
by Jemsgr8
Employees Worked With
Charlie
July 31, 2017
Passat 1.8 R-line lease / Fabiano andreaza Very organized and excellent customer service at this VW dealer. I'm very glad and fully satisfied with the sales representative- Charlie Shin. Rega Very organized and excellent customer service at this VW dealer. I'm very glad and fully satisfied with the sales representative- Charlie Shin. Regards, Fabiano More
by Fandreazza
Employees Worked With
Charlie Shin
July 31, 2017
xxxxxxxx Spoke with the salesman on the phone and agreed on a lease price. When my daughter got there, and after 3 hours, they tried to add in extra fees and c Spoke with the salesman on the phone and agreed on a lease price. When my daughter got there, and after 3 hours, they tried to add in extra fees and costs. Then lied and said they never agreed to the original price. Most unprofessional dealership. I would rather pay double somewhere else, than ever but a car from these thieves! More
by No
Employees Worked With
Christopher De La Cruz
July 30, 2017
Awesome. I've been going to Jack Daniel for many years for the service of my car. They make me feel comfortable and important. They are patient with me and the I've been going to Jack Daniel for many years for the service of my car. They make me feel comfortable and important. They are patient with me and they provide quick videos to better help me understand the issues with my car. I have no worries that they will take advantage of me as a woman. More
by Lyghteyez1970@verizon.net
Employees Worked With
Michelle
July 29, 2017
Perfect Experience Scott was terrific. He explained the process throughout. He was friendly and answered all of my questions. As always, I was thrilled with Volkswagen. Scott was terrific. He explained the process throughout. He was friendly and answered all of my questions. As always, I was thrilled with Volkswagen. Each service has been painless. More
by brucescott1313
Employees Worked With
Scott
July 28, 2017
Part replacement service I went for service to have a part replaced. It was done in the time they said it would. Everyone was kind and accommodating.they bend over backwards t I went for service to have a part replaced. It was done in the time they said it would. Everyone was kind and accommodating.they bend over backwards to make sure your experience is great. Thank you! More
by Felice851
Employees Worked With
Richard, Betsy Martinez, Scott Zukowski
July 28, 2017
Pleasant experience Everyone was very professional and courteous. Especially impressed with the "Quick Video" concept. My wait time was more than reasonable and the wait Everyone was very professional and courteous. Especially impressed with the "Quick Video" concept. My wait time was more than reasonable and the waiting area was clean, comfortable and stocked with amenities. More
by Lindamq
Employees Worked With
Don't know mane of service rep
July 26, 2017
Clean, knowledgeable, and professional Excellent customer service, clean friendly environment, knowledgeable staff, willing to work with you. Good inventory. Finance open and smart. Seem Excellent customer service, clean friendly environment, knowledgeable staff, willing to work with you. Good inventory. Finance open and smart. Seem honest. Make customers comfortable. Recommend. More
by Vw 2nd time
Employees Worked With
Les, mark and finance
July 25, 2017
great experience Ryan Lindsey was wonderful, very happy with my whole experience at Jack Daniels! any one in the market for a vw go see Ryan Lindsey! Ryan Lindsey was wonderful, very happy with my whole experience at Jack Daniels! any one in the market for a vw go see Ryan Lindsey! More
by mcherny
Employees Worked With
greg king, Ryan Lindsey
