Jack Daniels Volkswagen
Fair Lawn, NJ
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Great Service, Friendly Staff—Good Price We traveled over an hour to get the car we wanted. It took less than a minute for the front desk to introduce us to Piero, who patiently listened to u We traveled over an hour to get the car we wanted. It took less than a minute for the front desk to introduce us to Piero, who patiently listened to us and answered all of our questions. He even went out of his way after the sale to call me on a snowy day and make sure I knew about a special windshield wiper feature in my Volkswagen. All around professional service and we will recommend Jack Daniels to our family and friends. More
PAINFUL EXPERIENCE Our painful experience all started when we ordered the Atlas back in May 2017 and leaving a deposit for the order. After several monthly calls on my Our painful experience all started when we ordered the Atlas back in May 2017 and leaving a deposit for the order. After several monthly calls on my part to my salesmen asking if he heard anything about my order, all I got was a big run around. Five months later we still did not have the car. We cancelled the order. and requested our deposit refunded. We were told we will receive it within 10 business days. (Unbelievable they take your deposit on the spot but you never receive it within a reasonable amount of time) Need less to say another three (3) months past we are still waiting for our refund. I will never recommend Jack Daniels Volkswagen to anyone. A matter of fact I will tell anyone my story who will listen. Volkswagen Group of America will be hearing from me. More
Easy and painless purchase from Scott Scott Zukowski made purchasing a new 2018 Passat easy and seamless. He was thorough and explained the process thoroughly. I would highly recommend hi Scott Zukowski made purchasing a new 2018 Passat easy and seamless. He was thorough and explained the process thoroughly. I would highly recommend him again More
Very good customer service Christopher was very helpful and very patient through out the process. I would definitely recommend this delearship and Chris! A very happy customer : Christopher was very helpful and very patient through out the process. I would definitely recommend this delearship and Chris! A very happy customer :) Happy Holidays! More
Great service and support Having done business with JDVW in the past, our experience was nothing less than professional, prompt and enjoyable. Great service from Scott Zukows Having done business with JDVW in the past, our experience was nothing less than professional, prompt and enjoyable. Great service from Scott Zukowski and his team of seasoned and highly informed associates. I can always count on Jack Daniels to deliver cheer during the holidays. More
Excellent customer experience Kevin was very professional and he went out of his way to make the shopping experience as easy as possible. I look forward to Kevin’s assistance when Kevin was very professional and he went out of his way to make the shopping experience as easy as possible. I look forward to Kevin’s assistance when my current lease expires and it’s time for another Volkswagen. More
Overall smooth from start to finish. I am a returning customer at Jack Daniels dealership. Overall my last visit at the dealership was quite smooth. I would like to extend my gratitude to I am a returning customer at Jack Daniels dealership. Overall my last visit at the dealership was quite smooth. I would like to extend my gratitude towards my sales rep Kevin Sai for his hospitality and overall commitment to making my requests possible. Looking forward towards my future visit at Jack Daniels. More
Very nice employees , it was comfortable and enjoyable Dealer was very good at explaining the features of the vehicle I was purchasing. He was very kind and thoughtful about my requests. He was courteous Dealer was very good at explaining the features of the vehicle I was purchasing. He was very kind and thoughtful about my requests. He was courteous and efficient. More
Great buying experience Jack Daniels has a really nice showroom, the people who work there are friendly and knowledgeable. Porto was who I dealt with and he was a pleasure. H Jack Daniels has a really nice showroom, the people who work there are friendly and knowledgeable. Porto was who I dealt with and he was a pleasure. He was knowledgeable and very personable. He made the process very easy and deciphered all of the in and outs for us. I leased a 2017 Tiguan and Love the vehicle. I would recommend Jack Daniels and especially Piero to anyone looking to buy or lease a VW. I would also recommend them to anyone looking to buy a car period. I have found my dealership and will go nowhere else. More
Did Trade-In, they crashed car after and we got sued. Recently did a car trade-in with them. While in there possession they got it into an accident & we were sued since they never transferred title®ist Recently did a car trade-in with them. While in there possession they got it into an accident & we were sued since they never transferred title®istration properly and were driving it with unregistered plates according to the responding police officer. We incurred court fees in the process. They originally denied that it was there employee driving the car, but was proven by police records to have been their employee. I was told we would be reimbursed for court fees but have been ignored by their reps since. A customer should not be at risk of getting sued during what is one of the most standard business procedures in your industry, and if they are, I would have at least hoped you'd be apologetic and work to make it right. More