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Jack Daniels Volkswagen
Fair Lawn, NJ
2,266 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,266 reviews
June 21, 2018
What a great experience Amazing service from Jason and everyone involved. The best service I have gotten at Volkswagen. This is the second car I’ve gotten from this dealersh Amazing service from Jason and everyone involved. The best service I have gotten at Volkswagen. This is the second car I’ve gotten from this dealership and will definitely be a repeat customer. I work in retail management and understand the importance of customer service and Jason, mark and Justin went above and beyond. More
by Robyn1025
Employees Worked With
Mark Maclay, Jason Ku, Henry Solano
June 21, 2018
My overall experience was great It was a pleasant experience. Our salesman made the transaction fun and easy. Great sense of humor abs remained professional. Colleagues were also nic It was a pleasant experience. Our salesman made the transaction fun and easy. Great sense of humor abs remained professional. Colleagues were also nice and friendly. More
by Nessto24
Employees Worked With
Piero Pacciani
June 20, 2018
Best VW dealer in north jersey!!! Very friendly and knowledgeable sales people work for this dealer. Definitely recommend if you are looking for to buy or lease VW cars in north jersey Very friendly and knowledgeable sales people work for this dealer. Definitely recommend if you are looking for to buy or lease VW cars in north jersey. More
by aidenDAD
Employees Worked With
Elvis Marte, Henry Solano
June 18, 2018
Pleasant car buying experience, great price! My sales person was attentive and accommodating to my car buying needs, and worked with me on the price. Very pleasant people at this dealership, was My sales person was attentive and accommodating to my car buying needs, and worked with me on the price. Very pleasant people at this dealership, was happy with the experience. Not one complaint from start to finish of the car buying process. More
by New VW guy
Employees Worked With
Kacper Polus, Andrew Woolcock
June 17, 2018
Betta Getta Jetta from Jack Daniels! By far, one of the best car buying experiences either my wife or I have ever had. We came in to the dealership already quite informed about the vehicl By far, one of the best car buying experiences either my wife or I have ever had. We came in to the dealership already quite informed about the vehicle we had our sights on, but Jason Ku's superb car acumen and easy-going demeanor made it that much easier for us to seal the deal. In fact, we returned a few days later as we promised and he was prepared as he promised us. Overall, we came away very impressed with the treatment and would recommend others without a second thought. More
by 1002
Employees Worked With
Jason Ku
June 16, 2018
I live my A4 Audi Wenr ro VW dealer iat Fair Lawn. was assisted by Elvis Marte and as usual (bought a car before) excellent service. Elvis walk me through a wonderful p Wenr ro VW dealer iat Fair Lawn. was assisted by Elvis Marte and as usual (bought a car before) excellent service. Elvis walk me through a wonderful purchase, an upgrade from my last one! So happy. All in place, low payments. Unbelievable service! ?????? More
by silviam
Employees Worked With
Elvis Marte
June 13, 2018
Best car buying experience by far! From the inquiry of the vehicle (Michelle from BDC was awesome!) to the delivery of the vehicle, I really had a wonderful experience! John P. took the From the inquiry of the vehicle (Michelle from BDC was awesome!) to the delivery of the vehicle, I really had a wonderful experience! John P. took the time to get to know what I liked and what I needed. He qualified me perfectly for my new Tiguan-he treated me like family! Great deal, great experience! More
by AlanaD84
Employees Worked With
John P
June 10, 2018
Very Pushy, Lemon Sale Made appointment to go look at a 2015 GTI they had for sale on their used lot. Drove 2 hours down there to find out the car wasn't ready yet and I cou Made appointment to go look at a 2015 GTI they had for sale on their used lot. Drove 2 hours down there to find out the car wasn't ready yet and I couldn't take it home even if I wanted to. Strike 1. Drove the car, aside from cosmetic issues, the car checked out. Salesmen didn't know what trim level the car was and argued with me otherwise. Constantly hovering while I looked at the vehicle giving me the idea he didn't want me to find something on the car. Car checked out though. Made appoint to come back the Saturday. During the time between Monday and Saturday the dealership called me 3 times but 2 different people essentially begging me to come for my appointment earlier. I made my appointment for 5 because that was the best I could do. Couldn't leave my area until 3. They begged me to try and get there sooner and made me seem very un-welcomed if I got there any later than that. Seems their mentality of getting out at 6 for their BBQ perhaps was getting in the way of sale. Saturday came. My girlfriend (driving me down there to pick up vehicle) was nice enough to take off of work and lose money for me, in order to appease this dealership. I called early morning before we left and told them we will be down there in 2 hours to have the car on lot and ready to go. We drove 2 yours down, got there, looked at the car again after its supposed "prep work" had taken place between Monday and Saturday. Interior was still a mess, (dirty leather, stuff stuck on plastics) exterior looked nicer, but was not Very good detail. Engine bay was not even clean. They didn't even spray water on it let alone detail it. I wonder where my $1200 prep few went. I looked over the car again and even scanned the vehicle for DTC's as this dealership continued to give me some serious shady feelings. Everything checked out again. I came in early for the dealer, and we still sat there for an hour before I got into finance office. Strike 2. Finance went well. No complaints there. Henry seems like a good guy. Alas, I was finally the owner of a 2015 GTI. Driving it home, I was so happy. Until I hit the on ramp to 80 and it barely moved. I didn't think anything of it but it was concerning. I figured I'd give it one more shot. Leaving the toll booth from Delaware Water Gap, I hit second and floored it to see boost come on and got nothing. I plugged my OB2 scanned in and began reading for codes and looking at some live data. Targeted boost was for 23PSI, actual was only 14PSI. At that moment the EPC light came on. ON THE DRIVE HOME. I got it home and called dealer, which was of course, little help. Upon my diagnosis and visual check, the boost pipe in the right front connected to the intercooler was entirely disconnected. Please keep in mind, my test drive on Monday went extremely well. The had to be under the vehicle in service to do the oil change no? They didn't happen to see the 3 inch diameter pipe completely disconnected during their prep? During their pre-owned inspection? Or was it purposely disconnected between Monday and Saturday because they knew I didn't want to buy the extended warranty? Again, where did that $1200 prep fee go? Certainly not to have service do a proper pre delivery inspection. Strike 3. Very disappointed. The dealer just seemed "off." Everyone was polite and nice but there was this but feeling that I was getting dooped on this car. And I think through out my experience I should have went with my gut. I wouldn't recommend it to a friend. Find a more honest dealer. Unless someone specifically refers you here, don't bother buying used here. More
by pujols5e
Employees Worked With
Roland, Henry
June 07, 2018
No Pressure, Pleasant Buying Experience My wife and I were interested in a new Atlas and skipped some local dealers and drove a little further to Jack Daniels VW because of some of the revie My wife and I were interested in a new Atlas and skipped some local dealers and drove a little further to Jack Daniels VW because of some of the reviews we read. Extremely happy we did. Our sales associate John was a perfect fit for us; very personable, no nonsense and attentive to our needs. Never pressured us into anything, and even helped us decided not to purchase a higher model as the numbers didn't make sense. When was the last time you bought a new car and the dealer convinced you not to spend more money? Everyone was pleasant to deal with (we talked with a few associates about some of the features), and if we're ever in the market for another VW, Jack Daniels would be our first stop. More
by Andrew
Employees Worked With
John Pagliaroli
June 07, 2018
Bought a awesome car Elvis Marte suggested me a nice car within my budget and he also helped me with getting a car insurance. On the whole everyone in Jack Daniels Volksw Elvis Marte suggested me a nice car within my budget and he also helped me with getting a car insurance. On the whole everyone in Jack Daniels Volkswagen were nice and helpful. More
by Vivekaditya29
Employees Worked With
Elvis Marte
