Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jack Daniels Volkswagen
Fair Lawn, NJ
2,121 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,121 reviews
June 16, 2018
I live my A4 Audi Wenr ro VW dealer iat Fair Lawn. was assisted by Elvis Marte and as usual (bought a car before) excellent service. Elvis walk me through a wonderful p Wenr ro VW dealer iat Fair Lawn. was assisted by Elvis Marte and as usual (bought a car before) excellent service. Elvis walk me through a wonderful purchase, an upgrade from my last one! So happy. All in place, low payments. Unbelievable service! ?????? More
by silviam
Employees Worked With
Elvis Marte
June 13, 2018
Best car buying experience by far! From the inquiry of the vehicle (Michelle from BDC was awesome!) to the delivery of the vehicle, I really had a wonderful experience! John P. took the From the inquiry of the vehicle (Michelle from BDC was awesome!) to the delivery of the vehicle, I really had a wonderful experience! John P. took the time to get to know what I liked and what I needed. He qualified me perfectly for my new Tiguan-he treated me like family! Great deal, great experience! More
by AlanaD84
Employees Worked With
John P
June 10, 2018
Very Pushy, Lemon Sale Made appointment to go look at a 2015 GTI they had for sale on their used lot. Drove 2 hours down there to find out the car wasn't ready yet and I cou Made appointment to go look at a 2015 GTI they had for sale on their used lot. Drove 2 hours down there to find out the car wasn't ready yet and I couldn't take it home even if I wanted to. Strike 1. Drove the car, aside from cosmetic issues, the car checked out. Salesmen didn't know what trim level the car was and argued with me otherwise. Constantly hovering while I looked at the vehicle giving me the idea he didn't want me to find something on the car. Car checked out though. Made appoint to come back the Saturday. During the time between Monday and Saturday the dealership called me 3 times but 2 different people essentially begging me to come for my appointment earlier. I made my appointment for 5 because that was the best I could do. Couldn't leave my area until 3. They begged me to try and get there sooner and made me seem very un-welcomed if I got there any later than that. Seems their mentality of getting out at 6 for their BBQ perhaps was getting in the way of sale. Saturday came. My girlfriend (driving me down there to pick up vehicle) was nice enough to take off of work and lose money for me, in order to appease this dealership. I called early morning before we left and told them we will be down there in 2 hours to have the car on lot and ready to go. We drove 2 yours down, got there, looked at the car again after its supposed "prep work" had taken place between Monday and Saturday. Interior was still a mess, (dirty leather, stuff stuck on plastics) exterior looked nicer, but was not Very good detail. Engine bay was not even clean. They didn't even spray water on it let alone detail it. I wonder where my $1200 prep few went. I looked over the car again and even scanned the vehicle for DTC's as this dealership continued to give me some serious shady feelings. Everything checked out again. I came in early for the dealer, and we still sat there for an hour before I got into finance office. Strike 2. Finance went well. No complaints there. Henry seems like a good guy. Alas, I was finally the owner of a 2015 GTI. Driving it home, I was so happy. Until I hit the on ramp to 80 and it barely moved. I didn't think anything of it but it was concerning. I figured I'd give it one more shot. Leaving the toll booth from Delaware Water Gap, I hit second and floored it to see boost come on and got nothing. I plugged my OB2 scanned in and began reading for codes and looking at some live data. Targeted boost was for 23PSI, actual was only 14PSI. At that moment the EPC light came on. ON THE DRIVE HOME. I got it home and called dealer, which was of course, little help. Upon my diagnosis and visual check, the boost pipe in the right front connected to the intercooler was entirely disconnected. Please keep in mind, my test drive on Monday went extremely well. The had to be under the vehicle in service to do the oil change no? They didn't happen to see the 3 inch diameter pipe completely disconnected during their prep? During their pre-owned inspection? Or was it purposely disconnected between Monday and Saturday because they knew I didn't want to buy the extended warranty? Again, where did that $1200 prep fee go? Certainly not to have service do a proper pre delivery inspection. Strike 3. Very disappointed. The dealer just seemed "off." Everyone was polite and nice but there was this but feeling that I was getting dooped on this car. And I think through out my experience I should have went with my gut. I wouldn't recommend it to a friend. Find a more honest dealer. Unless someone specifically refers you here, don't bother buying used here. More
by pujols5e
Employees Worked With
Roland, Henry
June 07, 2018
No Pressure, Pleasant Buying Experience My wife and I were interested in a new Atlas and skipped some local dealers and drove a little further to Jack Daniels VW because of some of the revie My wife and I were interested in a new Atlas and skipped some local dealers and drove a little further to Jack Daniels VW because of some of the reviews we read. Extremely happy we did. Our sales associate John was a perfect fit for us; very personable, no nonsense and attentive to our needs. Never pressured us into anything, and even helped us decided not to purchase a higher model as the numbers didn't make sense. When was the last time you bought a new car and the dealer convinced you not to spend more money? Everyone was pleasant to deal with (we talked with a few associates about some of the features), and if we're ever in the market for another VW, Jack Daniels would be our first stop. More
by Andrew
Employees Worked With
John Pagliaroli
June 07, 2018
Bought a awesome car Elvis Marte suggested me a nice car within my budget and he also helped me with getting a car insurance. On the whole everyone in Jack Daniels Volksw Elvis Marte suggested me a nice car within my budget and he also helped me with getting a car insurance. On the whole everyone in Jack Daniels Volkswagen were nice and helpful. More
by Vivekaditya29
Employees Worked With
Elvis Marte
June 06, 2018
Very good experience at Jack Daniels VW I had very good service from Elvis Marte. He was very helpful in taking our family through the entire purchase process, including explaining the car f I had very good service from Elvis Marte. He was very helpful in taking our family through the entire purchase process, including explaining the car features and the range of options. More
by ORADELL351
Employees Worked With
Elvis Marte
June 03, 2018
knowldegable salesperson . Our service from start to end was exceptional, they went out of their way to meet our needs . Our salesman Kacper Polus was very knowledgeable and p Our service from start to end was exceptional, they went out of their way to meet our needs . Our salesman Kacper Polus was very knowledgeable and patient and catered to all our needs . More
by khalid
Employees Worked With
Kacper Polus .
June 02, 2018
good people very friendly, nice guys. they were good about keeping the car I was interested in clean and available to look at and drive with my dad very friendly, nice guys. they were good about keeping the car I was interested in clean and available to look at and drive with my dad More
by justinsoell
Employees Worked With
Kevin Sai
June 01, 2018
Thanks for a new car I’m very happy with my new car! Thanks to Ricky who was so helpful I was able to purchase my car. He was helpful and wasn’t annoyed with my many quest I’m very happy with my new car! Thanks to Ricky who was so helpful I was able to purchase my car. He was helpful and wasn’t annoyed with my many questions. More
by Andray56
Employees Worked With
Ricky
June 01, 2018
Great Dealership I got a great deal on a GLI from Doug Yeaw. Very knowledgeable and informative on all models and got me into the right car! I got a great deal on a GLI from Doug Yeaw. Very knowledgeable and informative on all models and got me into the right car! More
by Azazi131
Employees Worked With
Doug Yeaw
