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Jack Daniels Volkswagen
Fair Lawn, NJ
2,156 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 10, 2023
I had the best experience at Jack Daniels Volkswagen in Fairlawn, NJ. The staff is extremely helpful and friendly. The leasing process was smooth and I am so happy with my car! Paul was amazing to work wit Fairlawn, NJ. The staff is extremely helpful and friendly. The leasing process was smooth and I am so happy with my car! Paul was amazing to work with. The day I went to pick up my car, it wasn't ready. He offered a loaner and drove an hour to deliver it to me the next day. I had a few questions after and he was prompt in responding and very helpful. I highly recommend Paul and Jack Daniels Volkswagen. More
by Sishafi
Employees Worked With
Scott Giarraffa, Paul Perado
September 07, 2023
Scott Zukowksi was a pleasure to work with and he made the experience an easy one. He is a professional that I would recommend to anyone wanting to lease or purchaser a VW. the experience an easy one. He is a professional that I would recommend to anyone wanting to lease or purchaser a VW. More
by Richard S
Employees Worked With
Doug Bucci, Scott Zukowski
September 02, 2023
We brought our 2009 VW Beetle convertible in after the SECOND rear window failed within 6 months of the other one. First, beware - this service center charges a 2.7% fee for using a credit card. Unheard SECOND rear window failed within 6 months of the other one. First, beware - this service center charges a 2.7% fee for using a credit card. Unheard of at any other dealership. To save the fee, you must pay cash or with a check. A check? really? It's 2023. Ridiculous. The service rep acknowledged the issue with the rear windows of this model vehicle failing. It was a defect VW allowed and never made an effort to correct. Instead of making a few calls to insure the parts were available, we were subjected to a $170.00 "diagnostics fee" to be applied if we had the work done there. After an estimated of $1570 to repair a window, we find out that the part, a regulator, is no longer available. So we left the service department at Jack Daniels as we arrived with a broken window and a $170.00 charge plus a credit card fee, all of which could have been avoided if they simply researched the issue on line or on the phone first. But I guess they really needed that $170.00 from us. I will buy a VW again, nor deal with the Jack Daniels auto group. Beware. More
by danconti1958
Employees Worked With
Felix
September 02, 2023
Paul’s help was outstanding in getting us to find not only the right car but the one we really wanted. Accommodated all our needs and helped us get a very good deal only the right car but the one we really wanted. Accommodated all our needs and helped us get a very good deal More
by Acarden1
Employees Worked With
Paul Perado
September 01, 2023
I called Jack Daniels on Monday and spoke to Paul, he scheduled to see us the very next day. He was able to help us with trading in our car for a newer and reliable car. He went above and beyond to be ab scheduled to see us the very next day. He was able to help us with trading in our car for a newer and reliable car. He went above and beyond to be able to help us. THANK YOU! I’m able to sleep better at night 🙂 More
by Yani.coreas
Employees Worked With
Paul Perado
August 31, 2023
I had the best experience at Volkswagen so far with Paul's help! He was very understanding and accommodating making the entire experience smooth. The last few times I had come in to this Volkswagen and Paul's help! He was very understanding and accommodating making the entire experience smooth. The last few times I had come in to this Volkswagen and I would let them know which car I was looking to get and they were very rude and did not take me seriously. Paul was straight to the point and provided an experience that was unlike any other person I have dealt with at this location! Highly recommend if you go to this location to ask for Paul!!! More
by Alyssa DiTore
Employees Worked With
Paul Perado
August 30, 2023
Got my car last week. Paul help me a lot with the process. Even after I got the car and has a little problem with the tire, they help me through it as well. I would recomm Paul help me a lot with the process. Even after I got the car and has a little problem with the tire, they help me through it as well. I would recommend going to this dealership and ask for Paul! More
by Earn
Employees Worked With
Paul Perado
August 28, 2023
I’ve had no issues with them as I bought my car from this dealership in 2020, however, not only did they not give me a spare key, the key that I had for a mere 3 years broke as I was taking it out of the ign dealership in 2020, however, not only did they not give me a spare key, the key that I had for a mere 3 years broke as I was taking it out of the ignition. I was told misinformation which caused my brand new key that I bought not to work (it worked one time then it didn’t) because of this I missed two days of work. I called Monday morning since they hung up on me Friday evening right before they closed, and spoke with several people including the general manager. I believe the names of the very rude and unhelpful people were Beverly, Lexus & Don. Due to the misinformation I was told it cost me time and wages which they refused to make right or offer any type of discount or compensation. They were all very rude due to the 1 star review I left Friday evening after being hung up on and stranded without a car since my brand new key didn’t work all of a sudden. They refused to make things right and were very unprofessional about it, essentially calling me a liar stating that what I was told makes no sense. Like I said, I think this place is great but the people at the service/parts center are super rude and not accommodating whatsoever. I got my key programmed from a local auto locksmith as I much rather give my money to a small business that treats their customers properly. More
by karissa1997
Employees Worked With
Beverly, Lexsus, Donald Chittum
