Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jack Daniels Volkswagen
Fair Lawn, NJ
2,263 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,263 reviews
November 02, 2018
100% Liars Really shocked to see the positive reviews here as my experience was awful. The lease was up on Jetta (got that one at a different dealership) and Really shocked to see the positive reviews here as my experience was awful. The lease was up on Jetta (got that one at a different dealership) and having recently moved to Fair Lawn decided to try this dealership for a new lease. The dealer at Jack Daniels told me he would happily get me into a new Jetta lease, and offered to pay for the last 3 months of my old Jettas lease. The deal was made and I happily drove off in my new leased Jetta, ready to start payments in 3 months time. After a while I received bills from VW credit saying I needed to pay the last three months on my old lease. I explained to them the situation and said they are separate from the dealership and dont communicate with one another. I went back to the dealership and explained that I was continuing to receive bills that THEY said they would cover. They said I needed to speak to the guy who sold me the car, but he conveniently was never there for a conversation. The payments went into collection and everytime I went to the dealership the salesman was absent. It was ridiculous. I finally went and sat in the dealership and told the receptionist I am not leaving until this is resolved as its ruining my credit. She miraculously "found" the dealer and he gave me some BS line about his fax machine being down and blamed it all on VW finance. They finally paid the balance after months of hassle and headache, and with real damage to my credit. I've since switched over to Glen Toyota in Fair Lawn and couldn't be happer!!! More
by BrettWeir
Employees Worked With
I do not remember the employees name
October 30, 2018
Piero > your last salesman I was treated like family as soon as I walked in the door. Piero made it a priority to find a car that fit not only myself , but my budget. With all t I was treated like family as soon as I walked in the door. Piero made it a priority to find a car that fit not only myself , but my budget. With all the cars on the lot, having a salesman like Piero, Who knows his stuff made the typical car purchase a breeze. Finding a relatable , Kind , cool and collected salesman who delivers , and is on your side is what you’ll get Day in and day out when dealing with Piero and the Jack Daniels VolksWagen team! Thank you guys ! I love the car ! More
by Diosmi
Employees Worked With
Piero Pacciani
October 25, 2018
Nicely done. Thanks to Scott Zukowski for another good experience setting me up with my Jetta. Scott brought me a good deal, walked me through it patiently, and (i Thanks to Scott Zukowski for another good experience setting me up with my Jetta. Scott brought me a good deal, walked me through it patiently, and (impressive!) remembered a lot of my questions and issues from our first meeting three years ago when I signed the first lease. Good experience with finance, too. Thanks, guys! More
by pmc
Employees Worked With
Jamie Casanova, Scott Zukowski
October 25, 2018
4th car with JD VW and counting They have great prices and work very hard to get you into the car you want. they work hand-in-hand with the banks to get you good rates and in the p They have great prices and work very hard to get you into the car you want. they work hand-in-hand with the banks to get you good rates and in the payment range that you look for. They also offer great warranty programs that are fairly priced. Noticeable teamwork everyone’s gets involved to get the job done right. More
by Scampo78
Employees Worked With
Justin Pinton, Doug Bucci, Kevin Sai, Greg King
October 24, 2018
Wonderful experience. I believe that Jack Daniels Volkswagen is a great company. The sales employees are very helpful and know how to help customers understand what will I believe that Jack Daniels Volkswagen is a great company. The sales employees are very helpful and know how to help customers understand what will be best car for them to buy. Scott Zukowski ,leasing manager, was extremely friendly and understood immediately what I need and expect from my car. I will recommend him, his Manager Mark Maclay, as well as the Finance Manager Justin Pinton to everybody interested to lease or buy a car from Jack Daniels Volkswagen. More
by GEORGE FOCA-RODI
Employees Worked With
Mark Maclay, Justin Pinton, Scott Zukowski
October 23, 2018
Thank you Piero for making this easy for me and my nephew. You were pleasure to work with and I hope everything goes well. Will send family and friends who nee Piero for making this easy for me and my nephew. You were pleasure to work with and I hope everything goes well. Will send family and friends who need cars More
by KM1979
Employees Worked With
Piero Pacciani
October 18, 2018
Jason Ku was GREAT As soon as we walked in to JAck Daniels dealership in Fair lawn, we were welcomed immediately. Our sales consultant Jason Ku couldn’t of been more As soon as we walked in to JAck Daniels dealership in Fair lawn, we were welcomed immediately. Our sales consultant Jason Ku couldn’t of been more helpful in educating us about the different cars available for my sons. Who are in college. We needed something safe and economical and that’s what he gave us. He went way and beyond to give us what we wanted and he did! We left with two absolutely beautiful cars and we were so happy that I recommend this dealership to my friend and she bought another car the same day. Thank you so much Jason Ku and Jack Daniels dealership you guys went way and beyond to make us happy! Would highly recommend them to anyone! More
by Mariafernandes
Employees Worked With
Jason Ku
October 17, 2018
Satisfied Customer I planned on checking out a few automobiles at different dealerships and stopped by JD VW first. I was met by Elvis who was a professional, courteous I planned on checking out a few automobiles at different dealerships and stopped by JD VW first. I was met by Elvis who was a professional, courteous and polite young salesman. Ultimately, Elvis worked with me with my trade-in, resulting in the purchase of a new VW. Justin, the Finance Manager was also friendly and pleasant. Both gentlemen were not pushy at all, which made the car buying experience much more tolerable and satisfying. More
by Briggs
Employees Worked With
Justin Pinton, Elvis Marte
October 17, 2018
Exceptional Customer Service Our salesperson Piero went above and beyond from beginning to end during the purchase of our very first Atlas Thank you so much for making sure this w Our salesperson Piero went above and beyond from beginning to end during the purchase of our very first Atlas Thank you so much for making sure this was the perfect vehicle for us we absolutely love it !!!! More
by Jandrade68747
Employees Worked With
Piero Pacciani
October 11, 2018
Elvis is Great :) We had a great experience with Elvis! He took so much time with us answering all questions and making sure we were comfortable. We would recommend h We had a great experience with Elvis! He took so much time with us answering all questions and making sure we were comfortable. We would recommend him to all our friends and family. More
by Dani0213
Employees Worked With
Elvis Marte
