Jack Daniels Volkswagen

My experience was great. Every one was helful and knowledgeable. Paul, my salesperson was great. Every one was helful and knowledgeable. Paul, my salesperson was great. More

Scott Z, was amazing and efficient to get us a great deal and in & out in no time. very thankful for the service he provided and working so well with us! Damian also was a tremendous help, highly recommend J and in & out in no time. very thankful for the service he provided and working so well with us! Damian also was a tremendous help, highly recommend Jack Daniel’s! More

I took my car to Jack Daniels Volkswagen in Fair Lawn, NJ for routine service and explicitly told them NOT to wash it. I had my car professionally ceramic coated and polished prior to this visit to protect t for routine service and explicitly told them NOT to wash it. I had my car professionally ceramic coated and polished prior to this visit to protect the paint. Despite my clear instructions, they ignored my request and washed it anyway, ruining all that work in one shot. They left severe swirl marks all over the vehicle, soap residue, and water spots on the paint. When I confronted them, they admitted fault and documented in my service order, “Perform full detail to client’s satisfaction,” but never actually did any work. I waited for hours while they repeatedly lied about a detailer being “5 minutes away”—that “5 minutes” turned into 40+ minutes several times. Instead of fixing the damage or allowing me to use my own detailer, they refused to pay for repairs, wasted my time, and even called the police to threaten trespassing. Their handling of this situation was completely unprofessional and dishonest. I have photos, videos, and documentation proving their negligence and deception. I’m filing formal complaints with NJ Consumer Affairs, the Better Business Bureau (BBB) and Volkswagen Corporate. I will be taking legal action to recover the cost of a full paint correction. I took my car to Jack Daniels Volkswagen in Fair Lawn, NJ for routine service and explicitly told them NOT to wash it. I had my car professionally ceramic coated and polished prior to this visit to protect the paint. Despite my clear instructions, they ignored my request and washed it anyway, ruining all that work in one shot. They left severe swirl marks all over the vehicle, soap residue, and water spots on the paint. When I confronted them, they admitted fault and documented in my service order, “Perform full detail to client’s satisfaction,” but never actually did any work. I waited for hours while they repeatedly lied about a detailer being “5 minutes away”—that “5 minutes” turned into 40+ minutes several times. Instead of fixing the damage or allowing me to use my own detailer, they refused to pay for repairs, wasted my time, and even called the police to threaten trespassing. Their handling of this situation was completely unprofessional and dishonest. I have photos, videos, and documentation proving their negligence and deception. I’m filing formal complaints with NJ Consumer Affairs, the Better Business Bureau (BBB) and Volkswagen Corporate. I will be taking legal action to recover the cost of a full paint correction. UPDATE: After continued follow-ups, the dealership agreed to issue a $250 reimbursement check, and I will be using my own professional detailer to correct the damage. If they ever claim they are the only ones allowed to fix damage they caused, that is false and violates federal and state consumer protection laws. I’m still waiting to receive the check and will consider the matter resolved once it clears. More

Had the pleasure to work with Klaudio! Very professional and extremely easy to work with! Could not be happier with our decision. Very professional and extremely easy to work with! Could not be happier with our decision. More

Dealership provided excellent service. My wife and I feel very comfortable recommending Jack Daniels to others My wife and I feel very comfortable recommending Jack Daniels to others More

Scott G and Dylan were absolutely amazing. ..just so personable, engaging, considerate, kind, and patient...great at what they do. I have faced so many challenges since losing my car a couple o ..just so personable, engaging, considerate, kind, and patient...great at what they do. I have faced so many challenges since losing my car a couple of months ago and Scott made this feel like such a seamless process. While I understand they were doing their job, I felt that they genuinely wanted to be helpful. And I truly appreciate their time, authenticity, and Scott's awesome sense of humor. At the end of it all, I drove away in a very nice car. Thank you so much, Scott and Dylan. I truly appreciate both of you. More

Wonderful customer service. Jett was super helpful guiding me thru my options and with learning all about the new technology. Jason made sure to walk me through all of the detai Jett was super helpful guiding me thru my options and with learning all about the new technology. Jason made sure to walk me through all of the details of my deal. David (not my sales rep) chatted me up and was helpful even though he didn’t need to be. More

Very good experience with Scott z and the sales manager. I found the whole process pretty straight foward with no nonsense. I found the whole process pretty straight foward with no nonsense. More

Working with Scott and the team was a pleasure! Both leasing and purchasing our be hole was seamless. I will continue to work with them for all future needs. Both leasing and purchasing our be hole was seamless. I will continue to work with them for all future needs. More

I had a great experience here! Paul made things seamless and enjoyable for me. Would definitely recommend this dealership to friends and family. Paul made things seamless and enjoyable for me. Would definitely recommend this dealership to friends and family. More