Jack Daniels Kia
Fair Lawn, NJ
Filter Reviews by Keyword
By Type
Showing 1,063 reviews
Joe Frasco was very helpful and a pleasure to deal with! I misjudged a curb and not only destroyed my tire, but did a few thousand dollars of damage to my axle and and other stuff. Joe was great. The shop I misjudged a curb and not only destroyed my tire, but did a few thousand dollars of damage to my axle and and other stuff. Joe was great. The shop was super-busy that week, and my repairs weren't simple and weren't on the schedule. But Joe managed to calm me down, helped me understand the damage and costs, and got me out of a jam me by finding a way to get me in for repairs, with a loaner car, despite how swamped they were. He found a solution for me, and was very friendly, cheerful, understanding and customer-oriented. I feel like "I have a friend in Joe" and will definitely be back. KM, Woodcliff Lake More
Happy to Write About Jack Daniels Kia I am pleased to comment on the very satisfactory experience of purchasing our new 2017 Kia Sorento at Jack Daniels Motors. Our Sales Consultant, Patri I am pleased to comment on the very satisfactory experience of purchasing our new 2017 Kia Sorento at Jack Daniels Motors. Our Sales Consultant, Patrick Mooney was first-rate in every way. Patrick's highly developed professional knowledge, energy, and enthusiasm was impressive and most welcomed. Additionally, all phases of our purchase went smoothly. Hopefully, our future experiences with the service department will also be commendable. Thank you one and all at Jack Daniels Kia! Elizabeth More
🚗 Family and Fair Pricing Atmosphere at Fairlawn Kia 🚗 Professional, yet family style atmosphere. Pleasant and no pressure All the deals are done at the desk in front of you. They are not like other dea Professional, yet family style atmosphere. Pleasant and no pressure All the deals are done at the desk in front of you. They are not like other dealerships that negotiate in the back room. Reasonable and fair in pricing. Will Ihmaid, Patrick Mooney and the finance person were absolutely wonderful, informative and helpful. Entire process went smoothly and I am extremely fussy. If you want a no pressure , fair pricing dealership this location in Fair Lawn is the best. Just bought my daughter a certified pre owned Sorrento. Picked up tonight and it was effortlessness and not stressful at all. They even surprised her and a a big red bow on it -- a great surprised and so much appreciated!! Thank you so much to sales, finance and cleaning department (car detailing the best!). Best, Lisa S More
Pleasant and Seamless Experience For first time leasers, this experience could not have gone better. Everyone was professional and a pleasure to do business with. We are very happy For first time leasers, this experience could not have gone better. Everyone was professional and a pleasure to do business with. We are very happy with our purchase! Thanks to everyone at Jack Daniels KIA! More
Very good experience I was in need of a car, but wasn't sure what options were best for me. Patrick Mooney ,my salesperson went above and beyond to find the right car for I was in need of a car, but wasn't sure what options were best for me. Patrick Mooney ,my salesperson went above and beyond to find the right car for me. Everyone at the dealership was very professional. Thank you . More
The salesperson Will and the General Mgr Brian were great I was in need a another car but I was not sure what options were good for me. Will, my salesperson, and the General Mgr Brian went above and beyond t I was in need a another car but I was not sure what options were good for me. Will, my salesperson, and the General Mgr Brian went above and beyond the call of duty to fit me in the right option. Everyone at this dealership were very professional and kind and they were very understanding of my circumstances. More
Avoid this dealership This dealership has new management but same awful car dealer practices. Brought my mother to purchase a new Kia, agreed to terms, and left happy. Rece This dealership has new management but same awful car dealer practices. Brought my mother to purchase a new Kia, agreed to terms, and left happy. Received confirmation a few calls from finance manager that everything was good and we were ready to pick up the car. When we went in to sign paperwork and pick up the car. After an hour of processing we were casually told that payments went up by $100. The team at Kia hid behind a company policy that they do not discuss credit over the phone. That may or may not be true but the honorable thing to do is ask to come in to discuss. Not say the car is ready have us add it onto the insurance and slip this in at the last minute. I'm happy I was there with my mother because this was a stereotypical car dealer setup. They wanted her to just agree to whatever they put on paper at the last minute. This is why I car dealers get a bad name and why I personally hate this process. Would rather pay more and deal with an honest group. Stay far away from Jack Daniels. More
no help I want to pay BMW 535 xi I like the car but it has check engine light on and brake light and ABS light and 4×4 light on then they told me the shop wi I want to pay BMW 535 xi I like the car but it has check engine light on and brake light and ABS light and 4×4 light on then they told me the shop will check the car then we will call you when it finished they called me and when i saw the car it has same lights on he said it will disappear after 15 mi I did the paperwork for the car and take it then after 15 mi the light never disappear and start bad noise coming every time I try to drive the car I called the KIA dealer they was UN professional at all anyway I get appointment on Monday they take my BMW and give me loner car to drive ( KIA ) after 4 days they said sorry we can't figure out what's wrong in the car we gonna send it to BMW the finance manger talk to me yesterday and he said someone will call you in minutes until today no body called me honestly that's the worst costumer service I see jack Daniels fair lawn and now paying for BMW and driving KIA UPDATE 10/27/2015 the service manager told me yesterday we still don't figure out what we have to do and i still paying BMW and driving kia UPDATE 10/29/2015 the service manager told me yesterday we still don't fix it yet and i still paying BMW and driving kia i wanna know what kind of game you guys doing my car is 10 dayes and now they say waiting for check to fix i need my car today if no one answer i will go to police report today 10/29/2015 11/2/2015 Now the deal is if will take more time to fix 5 hours job i will call the bank to stop the payment because I never drive the car since i pay it and will call the insurance company stop it and the and the warranty company just to tell them the car broke from second day then keep the car with you forever up date 11/4/2015 still never fixing my car UPDATE 11/5/2015 the service manager told me yesterday we still don't figure out what we have to do and i still paying BMW and driving kia More
Vince really cares about his customers. Whenever I come in - he always takes the time to talk. Hope he has a happy birthday on November 5th since he deserves the best in life. Whenever I come in - he always takes the time to talk. Hope he has a happy birthday on November 5th since he deserves the best in life. More
Comfortable & Helpful dealer! Will was excellent!! He did not pressure me and helped me feel comfortable when making such a big purchase. He was extremely helpful explaining the di Will was excellent!! He did not pressure me and helped me feel comfortable when making such a big purchase. He was extremely helpful explaining the differences between each model and helping me stick to my budget! I am loving my Kia Sorrento!! I feel like this dealer is there to help with any questions. More