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Jack Daniels Kia
Fair Lawn, NJ
1,072 Reviews
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Showing 1,072 reviews
December 31, 2017
Agreed to a deal over email and then didn't honor it! I have been communicating with the Jack Daniels Kia dealership through email for the past few days. Through email, we agreed upon a price (21,990) and I have been communicating with the Jack Daniels Kia dealership through email for the past few days. Through email, we agreed upon a price (21,990) and an interest rate for financing (0%). I had given the sales associate my credit score and the amount I was going to put as a down payment and I was told that this would be enough to confirm these terms. The sales associate I communicated with confirmed these terms with me multiple times over email and then over the phone. I even called the sales associate this morning before I went there to make sure there were no hidden fees besides normal title, documentation, sales tax and registration fees. I was assured there were no hidden fees and that the deal we had agreed upon was still valid. When I went in to the dealership today, I was met by a salesman named Will. After showing me the car I was meant to buy, he informed me that he forgot there was an extra $400 fee because the car was the color black. I was disappointed, but I told him that it was fine as long as the rest of the deal stayed the same. After this, I was kept waiting as he talked to his manager and "got the contract ready". I signed forms to approve credit checks and so forth. After more than 2 hours of waiting, he asked me for my insurance card and called my insurance provider. He asked me to talk to them to transfer my insurance policy over to the new car. Thinking that this meant the deal was almost done, I happily agreed and talked to my insurance agent to change my insurance policy to add the new car. After this was over, he gave me a new contract to sign and tried to rush me to sign it but after I read it carefully, I found there were two new fees on there (one for window etching and another fee that I can't recollect at this time) and after asking him about these, he rudely said that I could just cross these out if I didn't want to pay them. After I crossed them out and signed it, he took the contract and disappeared for another 15 minutes. When he came back, he gave me the car keys and sent me to the finance office. There, I was told that my credit score, which was exactly the same score I had told them over email, mandated that I pay 5.9% interest. I was very upset and I told them that this was not the deal we had agreed upon. He asked me to stay so he could talk to his manager. After disappearing again for 15 minutes, the finance associate returned and said that I only had to pay 1.9% interest. I again reiterated that this was not the deal we had agreed upon through email and that I was going to leave. He asked me again to stay so he could talk to his manager. I waited for another 10 minutes only for him to come back and try to sell me on leasing the car instead of buying it. I gave him back the keys and left. I waited over 3 hours at the Jack Daniels Kia Dealership over a deal that was already agreed upon through email and not honored. The salesman Will was rude and kept me waiting for a very long time, I'm guessing, to break my stamina so I would agree to whatever deal was in front of me. I now have to call my insurance company to put my insurance back to how it was because of this. This is not the way to treat potential customers and I'm filing this complaint because I hope that this kind of treatment gets addressed. Thank you for taking the time to read this. More
by RMantilla
Employees Worked With
Wael Ihmaid
December 30, 2017
Wonderful Will was excellent to my daughter and I. He was very accomadating and very patient with us. He and Christian were wonderful to us through the whole pr Will was excellent to my daughter and I. He was very accomadating and very patient with us. He and Christian were wonderful to us through the whole process of leasing a new car. I would recommend Jack Daniels Kia to everybody! More
by neumannc
Employees Worked With
Wael Ihmaid
December 30, 2017
Best Dealer Ship Around! This was my second time I had to get a car from Brian at Jack Daniels Kia, because my first car was in an accident, someone ran a light making a left This was my second time I had to get a car from Brian at Jack Daniels Kia, because my first car was in an accident, someone ran a light making a left hand turn and totaled the car. I stop in and saw Brian and he got me in a beautiful 2018 Kia Sportage EX!! Brian and John did a wonderful job on getting me into this car. I was treated like VIP!! Everyone there are great people! Brian always goes above and beyond to help with everything you need or if you have any question. I love these guys! I would recommend this dealership to everyone, because they treat you with respect and they listen to what you want and what you need. Love you Brian and John my little guardian angles! More
by Christine
Employees Worked With
Brian Bakelaar, John Sweeney
December 29, 2017
Great purchase Great dealership and great people they give me their valuable time to me and understand my needs and situations very well they are really good Great dealership and great people they give me their valuable time to me and understand my needs and situations very well they are really good More
by Shaji
Employees Worked With
Rob Kaliniak, John Sweeney
December 26, 2017
Kia purchase Mike Gibson sis a great job showing the car and answered all questions I had. Very fast top notch service. Will recommend others.to the dealership. Mike Gibson sis a great job showing the car and answered all questions I had. Very fast top notch service. Will recommend others.to the dealership. More
by Geet83
Employees Worked With
Mike Gibson
December 26, 2017
oleasyre to work with Rob Transparency from the start, Rob isn’t your typical salesman he goes above and beyond even sfter the sale! Delivered everything as promised. I’ll be b Transparency from the start, Rob isn’t your typical salesman he goes above and beyond even sfter the sale! Delivered everything as promised. I’ll be back again! More
by Mike
Employees Worked With
Rob Kaliniak
December 22, 2017
Professional and Courteous. The Kia service center actively listened to my concerns, understood my financial dilemma and offered solutions which were manageable. We prioritized The Kia service center actively listened to my concerns, understood my financial dilemma and offered solutions which were manageable. We prioritized the work needing to be done, the cost was within my budget. I have no service complaints at all since buying the car new in 2013. Vinnie was Great! More
by cangotti@optonline.net
Employees Worked With
Vinnie
December 22, 2017
Brought vehicle in for oil change & associated maintenance . Mike at front entrance service desk was extremely friendly, courteous and helpful, While we waited for the work to be performed, we found it a pleasan Mike at front entrance service desk was extremely friendly, courteous and helpful, While we waited for the work to be performed, we found it a pleasant atmosphere. More
by Arthur De Boer
Employees Worked With
Mike at front entrance service desk (last name not known)
December 20, 2017
great dealership Hi my name is Nedda Maza. i’m very happy here buying my car. especially with mister Rob Kaliniak. He gave an excelente help with everything. mister Ro Hi my name is Nedda Maza. i’m very happy here buying my car. especially with mister Rob Kaliniak. He gave an excelente help with everything. mister Rob is an excellent seller! I am very happy. More
by nedda
Employees Worked With
Rob Kaliniak, John Sweeney
December 19, 2017
Checked Engine I Stopped by to have my engine checked out. All went well. Vinny at the front desk was most accommodating. I arrived early to some bagels. The coffee I Stopped by to have my engine checked out. All went well. Vinny at the front desk was most accommodating. I arrived early to some bagels. The coffee machine is wonderful. Duo Espresso was the best. More
by Margaret Smith & Daniel Smith
Employees Worked With
Vinny
