Jack Daniels Kia

Inquired about a new Kia SX Prestige Hybrid online since I'm traveling overseas. Communicated with Rebecca who, at best, was unprofessional and indifferent. Simply inquired about pricing and delivery time f I'm traveling overseas. Communicated with Rebecca who, at best, was unprofessional and indifferent. Simply inquired about pricing and delivery time frames. Rebecca responded she could not possibly provide that information without more specifics....even stated " how do I know that model is for me." Unbelievable! Then stated Jack Daniel's was an in-store dealer....whatever that means? Not sure why they would have a website and internet inquiry if inquiries could only be addressed in person. Totally unsatisfactory experience with Jack Daniel's so took my business elsewhere. More

From the first day I walk in service department and addressing car problem to the day I walk out and drive away was excellent addressing car problem to the day I walk out and drive away was excellent More

Jimmy Kim is always wonderful. I recommend Jimmy and Jack Daniels Kia to my friends and family. I recommend Jimmy and Jack Daniels Kia to my friends and family. More

Great experience! Mario was super professional and helped me drive away with my new car! Mario was super professional and helped me drive away with my new car! More

This has been the absolute worst car buying experience ever. Everyone I have spoken to sounds very shady and deceitful. They have the absolute worst customer service, no one will return your calls or em ever. Everyone I have spoken to sounds very shady and deceitful. They have the absolute worst customer service, no one will return your calls or emails and they pretend to be swamped at all moments of the day, promise to call after hours and then never do. Here is a summary of my terrible experience: I found the car I wanted listed online at Cars.com that was available at their dealership. I asked them up front, “I’m out of state, will there be any problem selling a car to me in California?” They said, “No we sell cars all over the country.” I said, “Okay, great.” On Friday, I went through the entire buying process with them, offered to pay full price, plus cross country shipping. I sent over my financial information for buying the car, and gave them copies of my driver’s license and insurance information. Will sent me all of the updated tax information for California, and they added on a $995 inspection fee and a $195 etching fee. I said okay fine whatever. On Saturday he called me asking for my card number for the deposit and down payment. I gave it to him. Then I asked should I set up shipping for the car now? He said no, we’ll do that on Monday. Then he said he was going to talk to the DMV in New Jersey and he would get back to me. Monday comes and I don’t hear anything from him. I call multiple times, they say he will get back to me. Once he finally does, he says that they aren’t going to sell the car to me because I live in California. He said, “My manager said it’s company policy.” I said, “What? You’re telling me this now? That doesn’t make any sense. You’ve known that I lived in California from Day 1.” I asked him to explain. His explanation made no sense. I called the California DMV and asked them if I would be able to buy a car from New Jersey they said, sure no problem, you might need to get it smogged that’s all. I asked Will if his manager could please call me to explain exactly why they were not selling me this car. He said, “Sure I will have him call you.” He never called. On Tuesday I called and asked to talk to the manager to explain this situation. I got a hold of another salesperson and he spoke to the manager and said, “he will get back to you.” He never did. On Wednesday I called again and spoke to a receptionist and said, “I’d really like to talk to the manager, so he can explain this whole situation to me.” The receptionist said, “He is very busy he will call you after hours tonight.” He never did. Here I am waiting for a call back that I will clearly never get because they don’t even have a legitimate answer as to why they decided to cancel my purchase. Extremely shady! So, I’m left to write this review as a warning to anyone who is considering buying a car from this company. Clearly customer satisfaction isn’t important to them. I’d stay very far away from Jack Daniels if I had a choice. More

Fantastic service, very professional Mr. Ted Petkiewicz. I congratulate you, thank you for making me feel comfortable with your services. Ted Petkiewicz. I congratulate you, thank you for making me feel comfortable with your services. More

Always bring my daughters Kia in for service Chris is exceptional and attentive All the staff are great Highly recommend exceptional and attentive All the staff are great Highly recommend More

forces you to give all your info before showing their ridiculous marked up price... 16k markup? man that's greedy... will never do business there ridiculous marked up price... 16k markup? man that's greedy... will never do business there More

There’s never a wait when I bring my car in for service. They always go above and beyond to make sure my experience is a great one. They always go above and beyond to make sure my experience is a great one. More

helpfull team jim is a nice and very helpfull and i recommend him for every one recommend him for every one More