Jack Daniels Kia

They will tell you to bring your car in that it’s covered under warranty you get there they tell you it’s not after 3 hours of waiting and still charge you 200 for a diagnostic fee for doing nothing discusse under warranty you get there they tell you it’s not after 3 hours of waiting and still charge you 200 for a diagnostic fee for doing nothing discussed by this place More

Spoke to a Claudia for a vehicle First of all was a customer of there’s She pushes u to come into dealership Would not give any numbers Come in she says The company is going down hill Mike and Jac customer of there’s She pushes u to come into dealership Would not give any numbers Come in she says The company is going down hill Mike and Jack don’t care how they run there budiness Real shame More

The salesman r great Mr Russell explained to me everything I need it to know he also set up siris stations I give a to him everything I need it to know he also set up siris stations I give a to him More

I bought a 2023 Kia Sorento EX hybrid at Jack Daniels Kia in April. It's now June and the radio's FM/AM station has stopped working. When I brought it to service in Jack Daniels Kia (sales rep, Gabriella), t in April. It's now June and the radio's FM/AM station has stopped working. When I brought it to service in Jack Daniels Kia (sales rep, Gabriella), they wanted me to pay for what they diagnosed a software update issue because it was not covered by warranty. I called and spoke to the person that sold me the car, Robert V. He said that service was only charging me for the labor and I quote, "that's what happen if you cant do it yourself". I don't mind doing the update myself but I formally made a complaint at KIA USA to address this issue. I will certainly not go back to this dealership. More

I was very satisfied with service I received. I will return again for services for my car I will return again for services for my car More

Update: downgrade Poor follow up after the sale is completed. I was told my plates would be delivered before the temporary one expired. I didn’t receive my plates until after the temporary one e completed. I was told my plates would be delivered before the temporary one expired. I didn’t receive my plates until after the temporary one expired, despite several attempts on my part to remedy the situation a week before the expiration date. Emails and texts go unanswered, I had to call several times, and even then, the dealership was not proactive about issues with the registration and the delivery. I felt as if once the sale was complete, I was less of a priority. 05/31/2023 - We already knew what car we wanted going into the dealership, and Robert V. was straightforward about the price of the vehicle (final price, all fees and taxes included), which helped us make an informed decision. We ended up buying the car, and the dealership even beat the APR we had for the pre-approval we brought in. I’d like to thank Robert and the dealership for a seamless and enjoyable experience, I was able to trust that they were negotiating in good faith, which I hadn’t experienced at some of the other dealerships I had gone to. More

Jack Daniels Kia, Fairlawn, NJ. The following Kia Sportage door lock failure is not being fixed. I bought a brand New Car on 4-10-2023. My VIN 5XYK33AF9*** I purchased my new The following Kia Sportage door lock failure is not being fixed. I bought a brand New Car on 4-10-2023. My VIN 5XYK33AF9*** I purchased my new 2023 Kia Sportage on 4-10-2023. Unfortunately, the day I drove home after the purchase, the door locks didn't work. The door lock lights blinked but didn't lock or unlock the car doors. I also could not manually lock the car from the inside. Sales said I should keep the car in my garage. However, the service depart said it could be at least 3 weeks or more before they could check the vehicle to fix the door locks because Kia Motors had something to do with the manufactures computer. HEY!! I just bought a brand new car. Unfortunately, I can't get a straight answer from Jack Daniels Kia's service dept. At least a solution that I understand or makes sense. A Brand new car malfunction should be a #1 repair priority. Unfortunately, at Jack Daniels Kia Service, it's not. More

Jack Daniels Kia Jimmy Kim is wonderful sales Consultant. I bought a Sportage. He helped me greatly. I am recommend Jack Daniels Kia highly. Thank you. sales Consultant. I bought a Sportage. He helped me greatly. I am recommend Jack Daniels Kia highly. Thank you. More

Jimmy was incredibly helpful when it came to end my lease. He was able to provide me with all options and a great seal on buying out my lease. There was clear communication, as well as a follow up afte lease. He was able to provide me with all options and a great seal on buying out my lease. There was clear communication, as well as a follow up afterwards to ensure everything was all right. More