Jack Daniels Kia

AVIOD THIS PLACE! Bait and switch! They set their prices “low” online for used cars then jack the price up with xxxxxxxx fees. Other Kia dealers don’t charge these fee Bait and switch! They set their prices “low” online for used cars then jack the price up with xxxxxxxx fees. Other Kia dealers don’t charge these fees. The sale people are nice as the other reviews have mentioned, however don’t be fooled! You will pay more for the car in the long run. When I decided to go with a different dealer due to these shady tactics the manager told me they could work with me on the price and then ghosted me. I think he was trying to sabotage the other deal. Shameful. Go elsewhere! More

After making an appointment 2 months ago for my 1st service on my brand new Kia I arrived on time for my appointment. I waited 25 minutes after speaking to the receptionist to be checked in. When I was service on my brand new Kia I arrived on time for my appointment. I waited 25 minutes after speaking to the receptionist to be checked in. When I was checked in it took almost 2 hours before I spoke a service agent to ask when my car would be ready. I was told it was being washed. 20 minutes later I received my car. 2 and half hours for a routine inspection and oil change for a scheduled appointment is unacceptable. More

Very disappointed with this dealer, where I have gotten decent service before. It has definitely gone downhill. I brought my car in for a recall issue and an oil change, but also asked them to check out an decent service before. It has definitely gone downhill. I brought my car in for a recall issue and an oil change, but also asked them to check out another potential problem with the car. They told me it would cost a $150 diagnostic fee for them to look at anything else if it was out of warranty. I said no thanks. My local mechanic will look at the car and tell me what's wrong for free. When I got there, they made me wait a longer time than usual sitting on the couch just to drop off the car. After they looked at the car they called me and told me they recommended a whole bunch of expensive flushes and additives they would gladly sell me. They also told me I needed new tires because the tires were wearing unevenly -- so I asked them to check out why this was happening. They told me it would cost money (that pesky $150 diagnostic fee again) to check out the problem, but they would be happy to replace the tires without fixing the underlying problem. I asked them to just please rotate the tires and they agreed. Why didn't they recommend that in the first place? To add insult to injury, when I picked up the car they told me if I paid by credit card, they would add on a 2.75% processing fee. I tried to pay by check but their check machine was conveniently broken. FINALLY, after I refused to pay the credit card fee, they called a manager and he adjusted the credit card price to remove the fee. They also added their promotional license plate frame to the car without my permission, which I promptly removed when I got home. I am not advertising this business and I will never go back to this dealership. I feel badly for giving my customer service rep a bad rating because she was probably only parroting what they company told her to say, but it is not cool to make people pay a credit card fee and charge diagnostic fees to look at minor problems with the car. I should have just had them to do the recall work and gone somewhere else for the service. More

They will tell you to bring your car in that it’s covered under warranty you get there they tell you it’s not after 3 hours of waiting and still charge you 200 for a diagnostic fee for doing nothing discusse under warranty you get there they tell you it’s not after 3 hours of waiting and still charge you 200 for a diagnostic fee for doing nothing discussed by this place More

Spoke to a Claudia for a vehicle First of all was a customer of there’s She pushes u to come into dealership Would not give any numbers Come in she says The company is going down hill Mike and Jac customer of there’s She pushes u to come into dealership Would not give any numbers Come in she says The company is going down hill Mike and Jack don’t care how they run there budiness Real shame More

The salesman r great Mr Russell explained to me everything I need it to know he also set up siris stations I give a to him everything I need it to know he also set up siris stations I give a to him More

I bought a 2023 Kia Sorento EX hybrid at Jack Daniels Kia in April. It's now June and the radio's FM/AM station has stopped working. When I brought it to service in Jack Daniels Kia (sales rep, Gabriella), t in April. It's now June and the radio's FM/AM station has stopped working. When I brought it to service in Jack Daniels Kia (sales rep, Gabriella), they wanted me to pay for what they diagnosed a software update issue because it was not covered by warranty. I called and spoke to the person that sold me the car, Robert V. He said that service was only charging me for the labor and I quote, "that's what happen if you cant do it yourself". I don't mind doing the update myself but I formally made a complaint at KIA USA to address this issue. I will certainly not go back to this dealership. More

I was very satisfied with service I received. I will return again for services for my car I will return again for services for my car More

Update: downgrade Poor follow up after the sale is completed. I was told my plates would be delivered before the temporary one expired. I didn’t receive my plates until after the temporary one e completed. I was told my plates would be delivered before the temporary one expired. I didn’t receive my plates until after the temporary one expired, despite several attempts on my part to remedy the situation a week before the expiration date. Emails and texts go unanswered, I had to call several times, and even then, the dealership was not proactive about issues with the registration and the delivery. I felt as if once the sale was complete, I was less of a priority. 05/31/2023 - We already knew what car we wanted going into the dealership, and Robert V. was straightforward about the price of the vehicle (final price, all fees and taxes included), which helped us make an informed decision. We ended up buying the car, and the dealership even beat the APR we had for the pre-approval we brought in. I’d like to thank Robert and the dealership for a seamless and enjoyable experience, I was able to trust that they were negotiating in good faith, which I hadn’t experienced at some of the other dealerships I had gone to. More