Jack Daniels Kia

Will was excellent to deal with. Very helpful and accommodating accommodating More

Good service, returned back vehicle on time as expected. Provided details of service and recommendations of work that needs to be completed. Provided details of service and recommendations of work that needs to be completed. More

My wife is very happy with her new Kia Sportage. The service provided by Jackson, the young salesman who managed the transaction, was excellent. I would gladly recommend Jack Daniels Kia to friends and service provided by Jackson, the young salesman who managed the transaction, was excellent. I would gladly recommend Jack Daniels Kia to friends and family looking to buy a new Kia. More

Worse dealership and business transaction ever! False advertisement and sale advertisement and sale More

Do Not Do Business With This Dealership - They Are Fraudulent!!. My 18 year old son and I leased a 2021 Kia K5 on 10/9/20 from the Jack Daniels dealership in Fairlawn, New Jersey. This was a significa Fraudulent!!. My 18 year old son and I leased a 2021 Kia K5 on 10/9/20 from the Jack Daniels dealership in Fairlawn, New Jersey. This was a significant event for my son as he worked 3 years during high school to save enough money to lease this car. The lease for this vehicle included a $500 rebate for which we qualified because there was a 2020 Toyota Camry in our household at the time of the lease that was leased on 9/29/20 (10 days prior to the Kia lease). Evidence of this Toyota lease was provided to our sales rep (Wil Ihmaid) at the dealership at the point of sale. Instead of our sales person (Wil Ihmaid) deducting the $500 rebate at the time of sale, he said he would submit it on our behalf and it would take a few weeks. It was supposed to be deducted at the point of sale, but the dealership did not do it then, and it was never submitted on our behalf. I followed-up countless times in person, via email and phone, with Wil and the Manager, Reiner Basulto, and everyone refused to acknowledge that I was owed a rebate. On multiple times, I provided the Toyota registration, but they refused to accept it and also denied I provided it to them (even though I have emails as proof in addition to providing it in person at the point of sale. This was a “breach of contract”. I informed then I would sue them if they refused to give us the rebate for which we were entitled and they laughed. In addition, the dealership refused to provide me/son with the permanent license plates for this vehicle when they arrived at the dealership 6 weeks later. I called, emailed and went to the dealership to follow-up countless times. On November 23rd, I went to the dealership and they claimed they had the plates and refused to give them to me. I contacted the police at that moment and they arrived and was able to obtain my permanent license plates the dealership was intentionally holding and not giving to me/son. Earlier this year, my case was heard in small claims court. The Manager, Reiner Basulto, represented the dealership in the case and continuously lied under oath during the case. As a result, I received the money for the rebate. When I went to the dealership to pick up the check, according to the terms of the court decision, Reiner again played games and refused to give me the check. Again, I had to call the police to come on site for support. I have supporting documentation and evidence to support all claims stated above. They are all real. Do Not Do Business with this dealership; they are fraudulent. I am not the first customer that had this experience. I have dealt with other KIA dealers in NJ and they are great! Nutley and Clifton. Please do not make the same mistake I did. More

To date they have provided great service and support. I’ve had my Stinger for a little over 2 years and I look forward to getting my next Kia from Jack Daniels Kia. I’ve had my Stinger for a little over 2 years and I look forward to getting my next Kia from Jack Daniels Kia. More

I like my new Kia K5 which is brilliant design. Jimmy Kim helped me through the whole process smoothly. Jack Daniels Kia in Fair Lawn, NJ is a friendly dealer. Excellent staffs. Thanks a lot. helped me through the whole process smoothly. Jack Daniels Kia in Fair Lawn, NJ is a friendly dealer. Excellent staffs. Thanks a lot. More

The 2 Kia recalls and service (180 days past due because of SiP/COVID-19) handled quickly and efficiently. Wait area was safe, clean and pleasant of SiP/COVID-19) handled quickly and efficiently. Wait area was safe, clean and pleasant More

Exceptional service,polite, great team. My sales rep Owura Jackson was awesome. Management and finance team were great as well. Very professional and they do as much as they possibly can to get you a g Owura Jackson was awesome. Management and finance team were great as well. Very professional and they do as much as they possibly can to get you a great deal More