Jack Daniels Kia
Fair Lawn, NJ
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Purchased a 2011 Hyundai Sonata from J.D.Kia, and car had problem with smoke pouring out of the exhaust within 2 weeks. Called service and they took car to Hyundai twice for service to finally fix the car. W problem with smoke pouring out of the exhaust within 2 weeks. Called service and they took car to Hyundai twice for service to finally fix the car. WIthin the three months i have owned the car i have put it in for service a total of 4 times, all covered under warranty, but each time no courtesy car and total inconvenience in time spent at dealer. My father bought an Edsel back in the day, I feel as if i too am driving a reincarnated Ford Edsel. More
Our best regards to Charles Moltane who was our sales person on November 5, 2013. we had the best experience with him. Charles was very delicate, professional, explained in details everything about car, person on November 5, 2013. we had the best experience with him. Charles was very delicate, professional, explained in details everything about car, test drive was also very pleasant. Charles is one of the person whith who you want to work again, and we willl see him to purchase car for my husband. I can recommend this salesperson and dealership to my friends. He even came to us to make plates to car and we didn't drive to fair lawn which is very comfortable for us. Thank you again, very nice and pleasant experience. Thank you, Charles! Anton and Natalie More
Charles was an excellent salesperson from the first phone call. He followed up on everything he said. He had asked me to give him a chance to beat the price I got from another dealer and when gave him that call. He followed up on everything he said. He had asked me to give him a chance to beat the price I got from another dealer and when gave him that chance he beat it. He answered all questions and the test drive was very pleasant. The day we purchased the car went very smoothly with much of the paper work done in advance. He called a few days after we had taken the car to see how we were doing with it and if my daughter was enjoying it. Once the license plates came in he offered to come to my house to put them on and he came, was punctual and friendly and the work was done. It was a terrific experience and I will be returning to this dealer for service. More
I was looking to lease a new SUV. My dad had previously leased a Kia Optima and recommended that I visit Garret at Jack Daniels Kia. Garret made a fabulous first impression. He was friendly, personable and leased a Kia Optima and recommended that I visit Garret at Jack Daniels Kia. Garret made a fabulous first impression. He was friendly, personable and professional. He spent at least an hour with me going over all of the features in the 2014 Sorento and answered all of my questions. If he didn't know the answer, he researched it. When it came time to talk numbers, he made sure I ended up with a monthly payment I was comfortable with. As everyone knows, buying a car can be a dreaded experience. But working with Garret, it was almost fun. Garret is a class-act. He makes you comfortable and maintains a professional demeanor at all times. I would be 100% comfortable recommending Garret to friends and family who are looking to buy or lease a car. Great job Garret! More
ok from me and my wife the dealership was fantastic. They helped us even when I didn't think we had a chance of getting a new or used vehicle. Luv Terry was very friendly and so where the other people there helped us even when I didn't think we had a chance of getting a new or used vehicle. Luv Terry was very friendly and so where the other people there and the financial officer Shonta Scott was very helpful with our loan. the dealership at Jack Daniels I highly recommend. More
Luv was awesome! I stopped into the dealership as a last resort before settling on a deal made elsewhere. Luv made a better deal on a better car. I left with the car that day. Luv went above and beyond, eve resort before settling on a deal made elsewhere. Luv made a better deal on a better car. I left with the car that day. Luv went above and beyond, even buying dinner for my 12 year old son while we waited for the paperwork. I highly recommend this dealer, there were no games and no hard sell. If you go, definitely see Luv - she made the experience pleasant and unlike any of the many other aggravating car purchases I've made. More
Unprofessional, sneaky, & horrible management. 7 hours and up if you are planning to buy a car from them. They sneak fees in so read everything very carefully, and if you find something they will ap hours and up if you are planning to buy a car from them. They sneak fees in so read everything very carefully, and if you find something they will apologize and print out another copy. Service is horrible, general manager, Bill Gonyea does not know how to properly fix a mistake nor admit there was a mistake. I strongly suggest you go somewhere else. More
This is the second Kia I have purchased from Jack Daniels Kia - Luv Terry is an outstanding sales"person" very friendly, knowledgeable, fun to do business with. Everyone I dealt with; Bill Gonyea, General Kia - Luv Terry is an outstanding sales"person" very friendly, knowledgeable, fun to do business with. Everyone I dealt with; Bill Gonyea, General Mgr, Lem and Jay in Finance are just great. this dealership truly cares to work with its customers, not just make a deal. Within just a few hours of visiting the dealership, test driving, working up numbers, also had a trade involved (very fair trade numbers) I was driving off with my new 2013 Optima EX, and that was Saturday of Labor Day weekend. I am a no "bull" kind a person especially when it comes to purchasing a new car, once I decide on a car and I feel I am getting a fair deal and being treated properly then the deal is done, and that is what you will get if you go to Jack Daniels Kia. Make sure to ask for Luv Terry she is one of the best car salespeople I have dealt with, and I have dealt with a lot of them over the years. Also their service department is outstanding, I used them for any service needed on my Sorento (which wasn't much) even all my oils changes, prices are great and they know their KIA vehicles. More
Everything great the only thing I was not comfortable was when we close the deal . We agree with xxx monthly payment but the time I signed the papers when up. /:( when we close the deal . We agree with xxx monthly payment but the time I signed the papers when up. /:( More