Jack Daniels Audi of Upper Saddle River

I would not buy from them again After my experience, I would not do business with this dealership again.  Bought a CPO A5 Cabriolet with nav ( hard to find car in price range) from   After my experience, I would not do business with this dealership again.  Bought a CPO A5 Cabriolet with nav ( hard to find car in price range) from  them as an out of state buyer, the pictures on their web page were of the wrong car, needed the original window sticker to actually know what the car had bc their description and video were wrong too.  Got the CPO report before going there, and asked repeatedly what the repairs were on the car, was told the car is certified, it's perfect.  When I flew to NJ to buy the car, found the flaws in their certification immediately,  including dents in the body, slopped on touch up paint, and wheels with curb damage.  Body dent and wheel damage was actually reported in their CPO inspection, but not repaired, even though they advertised as certified. Wasted entire day on their rush job on the dents and wheels, and complained about wheel balance problem on the test drive, told that tires were cold.  Asked for wheels rebalanced, told it was done.  Car was not clean or detailed well either.  Bought the car against my better judgement, and drove home, feeling car vibrate all the way on 500 mile return trip on smooth highways.   Turned out all 4 wheels on the car were out of round (bent) and paid out of pocket for rebalance, remount and to get them straightened to get the car to drive smoothly as it should.  The 3 worst bent wheels were the same ones on the CPO report marked for damage, but at the dealer, they only did cosmetic repair when I pointed out the damage.  Had to go to JDA corporate to get reimbursed for my expense to straighten the wheels, waited for weeks to get one of the JDA owners to sign the check.  I don't trust their CPO process, and can't even begin to list all the mistruths and excuses and unreturned phone calls from multiple people at JDA USR.  If you plan to buy CPO there, look very close, get the 300 pt inspection report and go line by line, ask a lot of questions, and be prepared to escalate to JDA corporate when USR drops the ball, or Audi USA.  In fairness, I gave JDA corporate a chance to resolve it, found the right guy there who was the only person I found who cared, but only bc I didn't give up and was resourceful to get satisfaction.   I was told my experience was very unusual.  I'm not going to experiment in another purchase with  JDA USR to find out if that's true.  Read other Audi forums for their past history before you go, wish I did.  Good thing this is a nice car, otherwise entire experience would have been a disaster.  I have bought many cars from many dealers all over the country, this was the worst experience by far.  Salesman asked me to give him all high scores on the survey, or he would not get his bonus on the sale.  Hey, unnamed salesman, read this review, you should learn something from this experience, I sure did. More

it's been 3 weeks and still waiting for refund On 04Oct14, I put a $1000 deposit on a new 2015 Audi. The sales representative told me that this vehicle I want is on the ship, approaching the dock On 04Oct14, I put a $1000 deposit on a new 2015 Audi. The sales representative told me that this vehicle I want is on the ship, approaching the dock at New Hampshire, and in order for the dealer to bring this car to their location I had to put a deposit. I was also told that if the car is purchased by someone else, then I would get $1000 refunded back to my credit card. On 08Oct14, the sales rep contacted me, saying the car I want is already sold to someone else. As of today 21Oct14, I still have not received my refund. I tried to contact the finance manager at the dealer, left her a voice mail, and she still has not returned my call back. I've been calling her since then, but no luck getting hold of her. It's almost unbelievable how busy she can be. I believe it is very disrespectful to ignore a customer. I don't appreciate such lousy customer service from a global company like Audi. Please do yourselves a favor and stay away from this dealer. More

Great Experience! I met with both Curtis and JP... awesome experience from the start. Loved their enthusiasm. Didnt feel pressured during the process. Easy negotiati I met with both Curtis and JP... awesome experience from the start. Loved their enthusiasm. Didnt feel pressured during the process. Easy negotiations that beat competitor pricing. Vehicle delivery and system explanations all smooth and on-time. Enjoying my new S4! Highly recommend, no hesistation. More

Excellent and Easy Going Transaction Mr. Aldershof, I went in last week & leased a new 2014 A6 from your dealership in USR. And I wanted to make you aware of an excellent experience I Mr. Aldershof, I went in last week & leased a new 2014 A6 from your dealership in USR. And I wanted to make you aware of an excellent experience I had at your dealership with Spiro Milliaressis & Michael Motasis. Spiro & Michael did a great job in walking me through the whole procedure of getting the car I want, signing the contract, explaining the car, as well as handing over the keys for delivery. Through their utmost courtesy & respect, I felt assured & was at peace of mind, knowing that I was in good hands. They did an excellent job in helping me get into my new Audi. In my opinion, Spiro & Michael lives the values that are an asset to your dealership and is an excellent example of how to treat your clients. I will make a point to ensure my friends, relatives and business colleagues know about this experience and always suggest why they should visit your facility when it comes to looking for a new Audi. Best Regards, More

Excellent! From start to finish - 100% integrity and professionalism with this dealership. Called about a uniquely equipped A4 we saw online. Spoke to Anthony From start to finish - 100% integrity and professionalism with this dealership. Called about a uniquely equipped A4 we saw online. Spoke to Anthony and he emailed us a very fair price without any negotiation. He quickly responded to all questions. Curtis helped make the numbers work and we got the car last weekend. Joe was very knowledgeable, informative and helpful with the delivery, and explained everything in detail. Eddie and Ernest assisted in explaining the car and warranty. No pressure and easy transaction with Jack Daniels Audi Upper Saddle River. Well worth the one hour trip. I recommend this dealership without reservation. More

This was my second purchase from this dealership. Last year I bought the S4 and now I just bought the R8, both times I've had the greatest experience buying a vehicle. From Curtis (G.M.) to all the dealer year I bought the S4 and now I just bought the R8, both times I've had the greatest experience buying a vehicle. From Curtis (G.M.) to all the dealers I've dealt with INCLUDING Mike (in finance) everyone was the best!! My best friend also bout an S6 from here and had a great experience. the whole dealership is very professional and courteous , James in service is an awesome person to take care of all your service needs . This is why I'm giving these place a "5 star" More

I enjoyed my time dealing with the friendly and personable salesmen at USR but unfortunately had to go elsewhere due to price. Because of their location, they generate significant sales and thus w personable salesmen at USR but unfortunately had to go elsewhere due to price. Because of their location, they generate significant sales and thus were less willing to negotiate. I ended up buying my car elsewhere but will consider them in the future. More

I just picked up a new 2014 S4 from Jack Daniels Audi in December. My sales person Joe Atshan was very helpful and patient as we had performed several searches for manual transmission S4’s in the area. Jo December. My sales person Joe Atshan was very helpful and patient as we had performed several searches for manual transmission S4’s in the area. Joe was able hunting down the exact car I was looking for. The finance manager, Kendra Rowan, was extremely knowledgeable and well organized as she walked us through the trade-in, loan payoff, and financing process. Kendra had all the paper work prepared and ready to go which made the process quick and painless. Ernest Gomez, Audi Brand Specialist (Tech Guy) walked me through all of the vehicles features when I picked up the car. As I developed questions about the car’s wifi and navigation system in the following weeks he was quick to respond to my questions. I purchased the car in the middle of the holiday season. Joe and Kendra did a great job getting all the paper work and loan payoff in on time despite the hectic holiday season and back to back snow storms. More

Excellent Service. Can not have asked for a better experience. So reliable, my car was serviced to perfection. Left Jack Daniel very happy. Thank you Phil for a great experience!! experience. So reliable, my car was serviced to perfection. Left Jack Daniel very happy. Thank you Phil for a great experience!! More

Great experience . Got a great deal on my a6. Bob went the extra mile for me. Definitely would recommend this dealership to my friends and family. the extra mile for me. Definitely would recommend this dealership to my friends and family. More