Jack Daniels Audi of Upper Saddle River

We had a horrible experience with the General Sales Manager! My wife and I researched nearly every S3 in NJ before deciding to drive an hour to Jack Daniels Audi in Upper Saddle River to look at a couple of cars My wife and I researched nearly every S3 in NJ before deciding to drive an hour to Jack Daniels Audi in Upper Saddle River to look at a couple of cars. After a test drive and agreeing upon attractive pricing with our sales person, our intention was to drive the vehicle home. Unfortunately, we ran a bit short on time before the dealership closed at 6:00pm. Although asked, we chose not to leave a deposit on the car as there were two vehicles in which we were interested. We agreed to come back on Tuesday to complete the deal. So far so good! Our sales person said that the General Sales Manager wanted to meet us before we left. After shaking his hand, we were shocked when he became very aggressive and told us that he would rescind and not honor the deal if we didn't leave a deposit that evening. He proceeded to tell us that by not putting down a deposit we were insulting him - a man we had never seen or talked to before. I was not compelled to change my mind and he became angry, loud and extremely demeaning. My wife and I were stunned by his behavior and tried briefly to rationalize with him. He made comments about how we had kept him late and continued to rant and spew insults. My wife became emotional and was visibly shaking. I told the General Sales Manager that it was his prerogative to remove the deal, but we were walking out the door. We left stunned that a good experience had been destroyed in less than 5 minutes. His appalling and unprofessional behavior absolutely ruined the evening. I recommend that you avoid the heartburn we experienced and take your business to a dealership that respects and cares about their customers. More

Best buying experience! Wow what a great purchase experience. My salesman Fernando was amazing. When I arrived at the dealership. Before I even went inside, I was thinking to Wow what a great purchase experience. My salesman Fernando was amazing. When I arrived at the dealership. Before I even went inside, I was thinking to myself, okay just another salesperson and dealership. I was wrong. As soon as I entered, I was professionally greeted. I explained what I was looking for and Fernando took the wheel at the helm. He showed me the vehicle I wanted, introduced me around the dealership, everyone was friendly and thankful for my business! By the time I was finished I felt like I made a new friend! I want to go back and purchase another car just so I can have the pleasure of dealing with Fernando and the rest of the staff. Thanks so much for your courteous professionalism, knowledge, and friendly demeanor. I can't wait to recommend Fernando and the rest of the staff at Jack Daniels Audi. Thanks again! Sincerely, Jerry, Middletown, NY More

Satisfied Very pleasurable experience. I'd be taking a big hit in price, and really wish Audi could have helped. Dealer though has helped on their own. Now it's Very pleasurable experience. I'd be taking a big hit in price, and really wish Audi could have helped. Dealer though has helped on their own. Now it's a matter of weighing in on a decision. More

Superb Matt was simply amazing and extremely helpful. Guided us towards the right choice and was in no rush. Highly recommend him. He showed us all of the po Matt was simply amazing and extremely helpful. Guided us towards the right choice and was in no rush. Highly recommend him. He showed us all of the possible colors and showed us every possible option. More

Great Service when i brought my Q5 into service after dealing with prior service manger who i really liked, i was a bit apprehensive about new manager. Well i have when i brought my Q5 into service after dealing with prior service manger who i really liked, i was a bit apprehensive about new manager. Well i have to admit even with some headaches early on this issue, Pedro did a very good job. I was given an Audi A8 which i really liked as a loaner. This dealership in general has been very nice to me in their services, and even though i may not always seem appreciative, its because i am a stickler to detail. And this last service was the best yet. More

Awesome Experience! I highly recommend Matt to anyone… He was very honest, and genuine - No pressure! I definitely will be asking for Matt the next time my lease is up. I highly recommend Matt to anyone… He was very honest, and genuine - No pressure! I definitely will be asking for Matt the next time my lease is up. More

Incompetence, Deceit and More.... STAY AWAY! I should have known better.... but we all make mistakes. It started several months ago when salesman Matt Benincasa made me drive 30 miles to come I should have known better.... but we all make mistakes. It started several months ago when salesman Matt Benincasa made me drive 30 miles to come try a car (an A3 Cabriolet)... which they had not received. He never bothered to call to cancel the appointment. It continued later when salesman Bob Weissburg finally took me for a test drive, focused on a few gadgets (admittedly cute), but was unable to answer several questions which I then only got partly answered by manager Curtis Aldershot (“I am not sure.... It's a new car”). The first real problem, however, was when salesman Weissburg, on the delivery day, could not hook up my cellphone, something a friend did that night in a second. This is the same salesman who, when I complained about difficulties to transfer CDs to the Hard Disk, told me “Oh, you should load music from an Ipod, Ipad or Iphone...” I did not know this was an Apple car. Then, the registration... Finance Manager Michael Motassis called a week later and told me to come and pick up the registration. I live 30 miles away, across the GW Bridge. Previous dealers had always MAILED it to me... It takes one day and costs $ 5 in postage including tracking and signature. More important, the car came riddled with about 15 malfunctions, some unpleasant like the computer being totally confused over CD downloads, some dangerous, such as the Forward Parking Alarm only working if one has been first in Reverse, or the Reverse Gear needing a STRONG push on the accelerator... then the car jumps. I have been to the dealership 5 times in 2 months, each time 60 miles and 2 GWB crossings. Finally Service Consultant Mac Drupka kept my car for a week, gave me a very nice loaner where everything worked fine, and did.... well, I cannot tell for sure but the result was dangerously close to NOTHING, except a tightening of the brakes which was not needed. On 14 of my 15 points, the Audi worksheet came back as “Car works according to specifications (or “similarly to comparable cars”). These points, I strongly suspect, were not even looked into. At any rate most malfunctions are still there and nothing was apparently done, even when a simple computer correction looked like the obvious solution. These people look like they have neither the training nor the desire to solve their customers' problems once they have your payment. "Take the Money and Run" anyone ? As a cherry on the cake, salesman Weissburg lectured me as being “The only buyer suffering from Buyer's Remorse that he has known in 2 years”. Doesn't Mr. Weissburg read his dealership's reviews on Dealerrater.com ? (This quote, by the way, is admirable for a new model which has only been around for very few months and seems to have its share of teething problems). I have had enough of that arrogant incompetence, have pulled out of that Jack Daniels Audi dealership, and am taking the matter up with Audi USA in Herndon Virginia. I have bought bad stocks before; It is always unpleasant but one recovers. One loses a few thousand dollars and makes a note to be more careful next time. C'est la vie. For those of you still thinking about it, STAY AWAY ! You've been warned. More

Just when I thought Jack Daniels redeemed itself So my five week old Q7 couldn't remove the snow and ice properly during a recent storm. I had to keep pulling over to wipe the windshield down so I co So my five week old Q7 couldn't remove the snow and ice properly during a recent storm. I had to keep pulling over to wipe the windshield down so I could see. Upon inspection of the blades, I noticed the wipers were mangled due to heavy ice accumulation. Surprising because I had the front defroster on the whole day I was driving the vehicle. This morning, I went to service and spoke with Dan Grifin and he quickly dismissed me by telling me that wipers weren't covered under warranty. He took a look at the blades and said "yep, these are not going to wipe properly. Sorry". I could understand if this was a five month-old vehicle, but five weeks? Come on. He told me to go to parts and buy new blades for $80. Since my hands were tied, I had no other options but to buy them. So this is it for Jack Daniels. I cannot deal with the incompetence and attitudes of these guys. I'm disputing the charge on my Amex and will find another Audi dealer to work with. Pathetic. Oh, I also emailed Dan a few weeks ago for door trim piece that wasn't properly repaired and he never responded. I don't think this kid cares about his job and his customers. More

I would not buy from them again After my experience, I would not do business with this dealership again.  Bought a CPO A5 Cabriolet with nav ( hard to find car in price range) from   After my experience, I would not do business with this dealership again.  Bought a CPO A5 Cabriolet with nav ( hard to find car in price range) from  them as an out of state buyer, the pictures on their web page were of the wrong car, needed the original window sticker to actually know what the car had bc their description and video were wrong too.  Got the CPO report before going there, and asked repeatedly what the repairs were on the car, was told the car is certified, it's perfect.  When I flew to NJ to buy the car, found the flaws in their certification immediately,  including dents in the body, slopped on touch up paint, and wheels with curb damage.  Body dent and wheel damage was actually reported in their CPO inspection, but not repaired, even though they advertised as certified. Wasted entire day on their rush job on the dents and wheels, and complained about wheel balance problem on the test drive, told that tires were cold.  Asked for wheels rebalanced, told it was done.  Car was not clean or detailed well either.  Bought the car against my better judgement, and drove home, feeling car vibrate all the way on 500 mile return trip on smooth highways.   Turned out all 4 wheels on the car were out of round (bent) and paid out of pocket for rebalance, remount and to get them straightened to get the car to drive smoothly as it should.  The 3 worst bent wheels were the same ones on the CPO report marked for damage, but at the dealer, they only did cosmetic repair when I pointed out the damage.  Had to go to JDA corporate to get reimbursed for my expense to straighten the wheels, waited for weeks to get one of the JDA owners to sign the check.  I don't trust their CPO process, and can't even begin to list all the mistruths and excuses and unreturned phone calls from multiple people at JDA USR.  If you plan to buy CPO there, look very close, get the 300 pt inspection report and go line by line, ask a lot of questions, and be prepared to escalate to JDA corporate when USR drops the ball, or Audi USA.  In fairness, I gave JDA corporate a chance to resolve it, found the right guy there who was the only person I found who cared, but only bc I didn't give up and was resourceful to get satisfaction.   I was told my experience was very unusual.  I'm not going to experiment in another purchase with  JDA USR to find out if that's true.  Read other Audi forums for their past history before you go, wish I did.  Good thing this is a nice car, otherwise entire experience would have been a disaster.  I have bought many cars from many dealers all over the country, this was the worst experience by far.  Salesman asked me to give him all high scores on the survey, or he would not get his bonus on the sale.  Hey, unnamed salesman, read this review, you should learn something from this experience, I sure did. More