Jack Daniels Audi of Upper Saddle River

Terrible Experience, Horrible Customer Service! I dropped my 2012 A4 off on Tuesday morning after my check engine light came on. It appeared that the cylinder head was damaged which in my opinion s I dropped my 2012 A4 off on Tuesday morning after my check engine light came on. It appeared that the cylinder head was damaged which in my opinion should not have happened to a car with less than 70,000 miles. I wanted Audi to help with the repair cost, as this was a very costly repair. I did not here from my service adviser until Thursday at which time I was asked to verify my service records. I immediately did so. Then I did not hear back from them until the next Monday, an entire week, when I called them and asked what was going on with my car. I was left with no loaner this entire time. Finally another service adviser called me back. Her name was Blanca. She told me that my original service adviser was no longer with their team. She again asked me for the service records that I previously sent. I sent them again. She later called me and asked for the service records for the car before I owned it. I bought the car from another Audi Dealer as a used car. I did not have them. She told me I would have to contact the dealer I bought the car from. At the time I did not know that she could have simply done a car fax report that would have shown her any service that was done. The other dealer provided me with that report, which showed that many of the services had been done at various Jack Daniels service department locations and was originally delivered from Jack Daniels. I sent this to Blanca that day. Finally Tuesday she called me and told me that they would not even consider asking their Audi rep to help with the cost of this repair because my husband changed the oil and filter. I live 30 miles from the nearest Audi service department. It is quite inconvenient to bring my car for a simple oil change. At that point I had the car towed to Audi Newton, 64 miles away, where they did bring my problem to the same Audi Rep who did agree to pay for all the parts to repair my car. They were unwilling to try to help me. I will never bring my car there for repair, nor will I ever buy a car there. More

Best dealership ever!!! Frank Gebbia is the best 👍 So pleased with Frank Gebbia's professional and friendly manner. Best Sales Manager I have ever dealt with! I have bought six cars from him, throughou So pleased with Frank Gebbia's professional and friendly manner. Best Sales Manager I have ever dealt with! I have bought six cars from him, throughout the years. Will be going to him forever. Paul, the salesperson is very nice, and made me feel comfortable. Happy with the entire experience! More

Very reliable I bought my 2nd A5 cabriolet from Jack Daniels. My salesman, Phil Ribero did all he could to make the sale as painless as possible. I love the car! I bought my 2nd A5 cabriolet from Jack Daniels. My salesman, Phil Ribero did all he could to make the sale as painless as possible. I love the car! More

Salesperson exceptional Really appreciated the support and positive attitude. My experience in the past with other car purchases is that salespeople do not always know all t Really appreciated the support and positive attitude. My experience in the past with other car purchases is that salespeople do not always know all the details about the car. This salesperson, John Q. Mitchell, spent a lot of time with me to ensure that all my questions were handled and he did not give up even when there were issues that needed time thinking through. I was very impressed with the quality of service and knowledge he demonstrated. Kudos for employing such a quality professional. More

New car Purchase I recently purchased a Q3 from Jack Daniels Audi. My sales person,Matt Benincasa made it a fun and relaxed experience start to finished. I had a few I recently purchased a Q3 from Jack Daniels Audi. My sales person,Matt Benincasa made it a fun and relaxed experience start to finished. I had a few questions after driving the car for a few days.I E mailed Matt and asked him a few qestions about the media system.He quickly answered my questions and invited me back for a review. I took him up on his offer! he spent additional time to give me a refresher course! Again, he displayed patience and professionalism.I really know how to work it now ! If you are Audi shopping,go to Jack Daniels Audi and see Matt Benincasa More

Bought Elsewhere Having seen the new Q7 at the NYC Show I wanted one. On 4/1/16 I stopped by the JD showroom to learn more about the car and what version would be best Having seen the new Q7 at the NYC Show I wanted one. On 4/1/16 I stopped by the JD showroom to learn more about the car and what version would be best for me. Mr. Raheel Mahmood was sent down to see me. His demeanor was cool and he never even said, Hello. He asked me what I wanted in a Q7. I said I didn't know much about them and needed to know more about the three different models and options but would know it when I saw it. There was a white Q7 behind me in the showroom. He never offered to show it to me so I walked over to it and told him I understood from what I saw at the Auto show that the Q7 featured a heads-up display maybe we could start with that feature. He never offered to show me the car, , never opened the door, and never offered to tell me anything about it. He just said that that was a Premium model which didn't have the heads-up; only the Prestige model had that feature and they didn't have any Prestige models available. Mr. Mahmood didn't say another word but just looked at me as if he wanted me out of the showroom ASAP. I had to ask him for his business card and he never said goodbye. What happened to courtesy? Well, I had to travel to Classic Audi in Eastchester, NY to meet Ross Lubell there to find courtesy, knowledge, his patience in explaining all the option packages - and he sold me a brand new Q7 Prestige. I knew it when I saw it. It's a beautiful car and I would certainly recommend Ross at Classic Audi. I thought JD was in the business of selling Audis but Mr. Mahmood certainly didn't seem interested in selling me one. As a footnote here, I phoned the General Manager afterward to ask why I'd been treated with such indifference. However, I left a message with Mr. Solomon Faizi's voicemail not realizing he was the GM at the Paramus JD. Even though it was the wrong GM you think he would have returned my call and try to sell me wouldn't you? But he never did. Thanks for nothing guys. More

Excellent sales and service experiences I have now bought 2 cars from Maria at JD Audi. I can't see myself driving anything else. I grew up on Audi's so naturally when my husband finished hi I have now bought 2 cars from Maria at JD Audi. I can't see myself driving anything else. I grew up on Audi's so naturally when my husband finished his residency he bought me a Q5. We later upgraded to the Q7 TDI. My car has been in for it's typical service and some detailing in between. I tend to gravitate to Michael Kenny at service. He is always so kind and helpful. Also Blanca is always friendly as well, although I have never had her as my service rep personally. Also I was excited to receive a detailing special for $139.95 in my email right after I dropped my car off for detailing. I am trying to save some money right now as we are in the process of building a new house. More

excellent dino stamatelatos and kendra rowan were great. good deal. love the car. relatively quick process. dealership was nice. we will be back after this dino stamatelatos and kendra rowan were great. good deal. love the car. relatively quick process. dealership was nice. we will be back after this car. More

Awesome experience Dino was the sales rep that helped us with the purchase of our second Audi. He was absolutely incredible. First, Dino and my husband came up with a pr Dino was the sales rep that helped us with the purchase of our second Audi. He was absolutely incredible. First, Dino and my husband came up with a price before we even stepped foot into the dealership. We went in for a test drive and I fell in love with the A3 that we purchased. Dino drove over an hour to my house to pick me up so that I could pick up my car on a Wednesday night. Dino spent well over an hour with us going over all the car has to offer. I would and will recommend Dino to any of my friends that want to purchase an Audi. We truly had a great experience with this dealership. We will never go anywhere else. More

Attempted Theft by Deception This dealership attempted theft by deception. I have an older, low mileage A4 with a low fuel pressure problem (CEL P0089 and a pending CEL P2293). O This dealership attempted theft by deception. I have an older, low mileage A4 with a low fuel pressure problem (CEL P0089 and a pending CEL P2293). Often this problem is related to a "Cam Follower" between the fuel pump and intake camshaft. Audi first addressed this problem with a TSB (technical service bulletin) and then later with and extended part warranty for 10yrs or 100,000 miles. After bringing in my car for inspection I was told that the Cam Follower failed with a hole in it, and the fuel pump was scoring the camshaft. The service representative said that I would probably need a new engine! So having hearing the bad news I decided to pick up the car without having any work done, and I asked for a repair estimate in writing. I brought the car home, and since I am an experienced mechanic I decided to take a look at the problem for myself. Guess what I found? There was no damage to the fuel pump, there was no damage to the cam follower, and there was no damage to the intake cam. The entire diagnosis was falsified, and this dealership tried to "take me" for several thousand dollars worth of repairs. If you are paying for the repair work (not covered under warranty), do not trust this dealership. I caught them red handed in a big lie. I have their repair estimate and pictures taken on the same day to prove it. More