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Jack Daniels Audi of Upper Saddle River
Upper Saddle River, NJ
838 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 838 reviews
June 26, 2018
Picture speaks for itself It is amazing the dealership even wants to post this picture as it proof of their own flaws. I got this email from them to write a review so here it g It is amazing the dealership even wants to post this picture as it proof of their own flaws. I got this email from them to write a review so here it goes! They asked for it so they shall receive. Being clients from NY, we traveled to NY for a new A4. Upon arrival, post-signing papers, we were delivered the pictured car with a dent in the hood (see for yourself; this is a pic from the dealership not us!). Here is a list of my experiences, which you should be aware of before thinking of coming to Jack Daniels: 1) My sales person was in contact with me every hour before buying the vehicle. He was great during the sales aspect of things. BUT... after he made the sale, I would hear from him every couple of days with vague and poor answers. 2) I was told the car has some features on it and when digging deeper myself, they were not on the car (Audi logo door lights, google maps started to work for a few days and stopped because they didn't activate my MMI subscription). 2) They wanted me to drive back to the dealer to get the hood fixed. After numerous emails, they finally came to pick up the car (leaving me no loaner). 3) They returned the car with no gas and ran the vehicle through a poor carwash. (Shouldn't they have the dignity to deliver the car how I should've received it in the first place? Plus now I have more unnecessary mileage on the car & this is a lease) 4) I am a little frightful if the car was even inspected appropriately because I found a checklist in the glove compartment which showed that the car was inspected for any dents or exterior issues, yet there was a huge apparent dent in the hood. What else could be wrong that isn't so apparent yet they claimed they checked for... 5) With over 2 weeks of having the car, the temp plates are expired and we have to track down the dealership to find the status of the plate/registration transfer. I am about to be without a car and no word about the status of the registration. 6) We have left messages and emails to the GM, yet no word. I thought this was going to be a smooth transition, but I guess not. The dealership finds no fault in their doing as they haven't even offered a form of compensation or a simple sorry for the inconvenience. I guess this is something that commonly happens? More
by NSKAS
Employees Worked With
Derek Hopson
June 25, 2018
Terrific Experience It was a pleasure to work with Kirsy. She was always courteous, never pushy and very knowledgeable. Based on my experience working with her I would It was a pleasure to work with Kirsy. She was always courteous, never pushy and very knowledgeable. Based on my experience working with her I would highly recomend this dealership. More
by barb617
Employees Worked With
Kirsy Smith
June 20, 2018
First car! My experience in buying my first car (my dream car!) could not have been any better than my experience Spiro and Rudy. They made the process as quick My experience in buying my first car (my dream car!) could not have been any better than my experience Spiro and Rudy. They made the process as quick and easy as possible and I am so happy and excited with my purchase! More
by lex_marie
Employees Worked With
Spiro Milliaressis, Rudy Yagudayev
June 16, 2018
Great experience! Adam was great helping me get into my new convertible. He was very knowledgeable about the Audi lineup and helped my narrow down my choice to a beauti Adam was great helping me get into my new convertible. He was very knowledgeable about the Audi lineup and helped my narrow down my choice to a beautiful A3. More
by Mr. summer
Employees Worked With
Pedro Martin, Rudy Yagudayev, Adam Adamov, Joseph Fardella, Anthony Montesano
June 15, 2018
Good Dealership with even better staff. I was purchasing from out of state (NY). I have had bad experience with other dealerships; pressuring you that you need to come down "now" car will se I was purchasing from out of state (NY). I have had bad experience with other dealerships; pressuring you that you need to come down "now" car will sell "tomorrow", etc. Jack Daniels, and specifically Kirsy were very calm but forward. I appreciated the time and respect they had toward the customer. I was able to ask questions without delayed response, or feeling dumb for asking. It's an intimidating situation to buy your first luxury vehicle and I found comfort with Jack Daniels and confidence in my Sales Rep, Kirsy. The only hiccup is that my Registration is taking longer than expected to get to me, but I just put in my inquiry last night to JD, and I am sure they have a solution by this afternoon. More
by jrogers7071
Employees Worked With
Matt Siderio, Kirsy Smith
June 12, 2018
Amazing! Cole Tatsuno was very helpful! He guided us through this whole process with efficiency and was very knowledgeable and helpful. Will definitely recomme Cole Tatsuno was very helpful! He guided us through this whole process with efficiency and was very knowledgeable and helpful. Will definitely recommend Cole and this dealership. Couldn’t be happier! More
by yc31296
Employees Worked With
Cole Tatsuno
June 10, 2018
Easygoing dealership Everyone was friendly an d courteous! Although I arrived a half hour earlier, they processed the paperwork in a timely manner. I was very impressed wi Everyone was friendly an d courteous! Although I arrived a half hour earlier, they processed the paperwork in a timely manner. I was very impressed with their professionalism. More
by Gina
Employees Worked With
Spiro Milliaressis, Freddy Davis, Keith Kubat, Matt Siderio
June 08, 2018
Great Dealership with a Great Sales Staff From the initial call to the moment I walked out the door with my new Audi Q5 it was a pleasure working with everyone at Jack Daniels Audi of Upper Sa From the initial call to the moment I walked out the door with my new Audi Q5 it was a pleasure working with everyone at Jack Daniels Audi of Upper Saddle River. Rose answered my call, made an appointment with me and directed me to Adam who was my point of sale. Adam did all in his power to get me the deal I wanted. Rudy explained all my financial options and helped me choose what I actually needed. I can’t say a thing went wrong. I would definitely recommend this dealership to one and all. More
by ItsKoodaBaby
Employees Worked With
Rudy Yagudayev, Adam Adamov, Keith Kubat, Rose Batista
June 05, 2018
Great dealership! Smooth transaction from beginning to end. Kimberly was the best! They made leading a car so easy. I will be sending everyone I know to Jack Daniels Smooth transaction from beginning to end. Kimberly was the best! They made leading a car so easy. I will be sending everyone I know to Jack Daniels. More
by Barrett
Employees Worked With
Kendra Rowan, Joseph Fardella, Kimberly Medina
June 05, 2018
Excellent experience My Salesman Adam and the rest of the team did an amazing job making this deal happen and for that I am thankful . I am very pleased. My Salesman Adam and the rest of the team did an amazing job making this deal happen and for that I am thankful . I am very pleased. More
by Rosario23
Employees Worked With
Adam Adamov, Matt Siderio
