Jack Daniels Audi of Upper Saddle River

Best dealership experience ever! I can't say enough about the people and service at this dealership. First, the used car manager Joseph did not play games with my trade in's and gav I can't say enough about the people and service at this dealership. First, the used car manager Joseph did not play games with my trade in's and gave me a great price on both vehicles. There was no haggling needed, he just gave me top notch pricing from the beginning. Thank you so much! When it came time to negotiate the price of my new car, the general sales manager Keith gave me the price I was looking for, introduced himself to me and was so kind and considerate. The finance manager Rudy was very pleasant to sit down with and was so patient. He also never tried to pushed me into a product that I didn't feel I needed. Thank you for that!! Lastly, my Audi brand specialist Spiro Milliaressis is hands down the best salesperson I have ever dealt with when buying a new car! He made sure all my needs were taken care of and went above and beyond my expectations! He even had the dealership arrange a ride for me so I wouldn't have to make two trips. I previously purchased a car from him at the same dealership and I always leave with a smile on my face! Thanks again Spiro!! Anytime I am in the market for an Audi, Jack Daniels Audi is my go to dealership!! Well done!!!!! More

2018 Audi Q5 Spirit was a pleaasure to work with. Energetic and engaging. Was able to get a great deal quickly and had the car the next day. Remainder of staff Spirit was a pleaasure to work with. Energetic and engaging. Was able to get a great deal quickly and had the car the next day. Remainder of staff was courteous and showroom was beautiful. Would definitely recommend this dealership. More

WORST WORST WORST SERVICE I HAVE EVER EXPERIENCED!!!!!!!!! This saga has been going on for 32 days now, the dealership has my 2018 RS3. Brand new, less than a year old. I brought the car in for 20K service on This saga has been going on for 32 days now, the dealership has my 2018 RS3. Brand new, less than a year old. I brought the car in for 20K service on 7/10/18, after a week long wait I picked it up on 7/17/18. 8 full days. I brought the car home, within a couple days ALL of the oil leaked out, all over my brand new garage that I now have to have cleaned. I brought the car back on 7/24/18....and it is STILL THERE as of today 8/16/18. 24 full days later. The first day I received a call that they didn't have a chance to look at it, the next day they couldn't figure out the oil problem, maybe a valve malfunctioned. I also requested the sunroof to be fixed, because it makes a constant irritating creaking noise every time you go over a bump or open/close the sunroof. After waiting DAYS for parts to be ordered, they cracked the windshield while installing the sunroof. So then I had to wait for that to be ordered, yet to find out the WRONG one was ordered. Last I heard 13 windshields are being shipped from Germany, and they need to find which one is for the RS. I called back yesterday because I haven't heard from anyone, to find out they are still waiting for 3 parts. On top of that, with the 7/10 service I mentioned the black paint on the tailpipes are eroding....apparently they took photos to forward to Audi of America rep....after a month a decision has still not been made if they are going to replace it or not. I know for a fact that other 2018 RS3's have been replaced, and it is a common problem. What's the holdup??? The lack of communication and constantly having to call the dealership to find out what is going on is ridiculous. You have to call and call and call because no one answers and your forwarded to voicemail. Pedro is NEVER at his desk, I've left voicemails and don't get a call back. If you cant service an RS, then you shouldn't sell them. More

Excellent From start to finish, this dealership was great. They stayed in touch very knowledgeable; provided me with all information I requested and was honest From start to finish, this dealership was great. They stayed in touch very knowledgeable; provided me with all information I requested and was honest & up front about everything. My salesman Adam Adamov was a pleasure to work with. If I were to buy a car from this dealer, I would highly recommend Adam More

Elevating my car collection As a car enthusiast, what I drive is very important to me. I was originally searching for a blue S4, but when I walked into the dealership and sat dow As a car enthusiast, what I drive is very important to me. I was originally searching for a blue S4, but when I walked into the dealership and sat down with Adam, I knew I wasn’t leaving without the exclusive color S5 sportback that was sitting in front of us. Thank you Adam, Rafail, and Rudy for making it happen! Looking forward to building our relationship. More

Got my new 2018 Q5 White Worked with Kirsy. She did a great job. Didn’t think I was going to buy a car there, few hours later I had my Q5. Love the car! Had Q7 for 7 years. Lo Worked with Kirsy. She did a great job. Didn’t think I was going to buy a car there, few hours later I had my Q5. Love the car! Had Q7 for 7 years. Love the Q5. Dealer did their best for me. More

Excellent service Just purchased an Audi Q3 at Jack Daniels Audi. Our sales rep was Cole Tatsumo. Cole spent a lot of time with us, showing us several models, took us o Just purchased an Audi Q3 at Jack Daniels Audi. Our sales rep was Cole Tatsumo. Cole spent a lot of time with us, showing us several models, took us on test drives, and answered all our questions clearly and honestly. Helped us find the perfect car. The entire experience was easy and pleasurable. Cole stayed with us until we drove the car off the lot....was patient, honest and professional. I would highly refer anyone I know looking for a car to go to Jack Daniels because of the professionalism of the staff and the service they provide. More

Professional & Personable Great dealership, love all my Audis. Jack Daniels CPOs are reasonably priced, they provide great service and eager to address my needs. For serv Great dealership, love all my Audis. Jack Daniels CPOs are reasonably priced, they provide great service and eager to address my needs. For servicing, a loaner car is always available. This dealership is very professional. Luv my Audi! More

EXCELLENT SEVICE helpful and nice friendly with attention to all of the customer needs and questions and the customer care is first class I would recommend your dealer helpful and nice friendly with attention to all of the customer needs and questions and the customer care is first class I would recommend your dealership to all my friends More

Great business First class business run by a first class leadership. Everyone is friendly and helpful through the process. My family has purchased many cars over the First class business run by a first class leadership. Everyone is friendly and helpful through the process. My family has purchased many cars over the years and always satisfied. More