Jack Daniels Audi of Upper Saddle River

Non qualified Repair michanics - Day time Robbery I had low oil pressure light problem. I took my car to Jack Daniel Audi dealer in Upper Saddle River in NJ. After performing test, I was told that I n I had low oil pressure light problem. I took my car to Jack Daniel Audi dealer in Upper Saddle River in NJ. After performing test, I was told that I need to replace Hood latch switch and can shaft actuator; for which I was quoted price of 850.00 + Tax. (Hood Switch = 220.00, Can shaft Actuator = 126.00. Total parts for 346.00 and if you do math, labor price is $ 504.00. I did my research and bought OEM Audi parts. For installation, I took my car to auto body and they installed hood latch for 40.00 and Cam Shaft Actuator, I installed my self which took only 5 minutes. There is only one screw to unscrew, pop out old unit, pop in new unit and install screw. It took only 5 minutes for me to install. Now if you do math, Jack Daniel quoted me 504.00 for the labor. (850.00-346.00 for parts = 504.00 for labor). Now I want to ask every money conscious person that is this a day time robbery or what? How much cheating going from Jack Daniel Audi dealer? Is there a limit to greed? This is no business ethics. Still my low oil pressure light problem was not solved because dealer is not able to perform accurate diagnose. Story doesn’t stop here. After performing necessary repairs out lined by Jack Daniel, I took my car back to Jack Daniel Audi dealer. I told them to change oil and perform excessive oil burning test. Once again, after performing diagnosis, I was told that I need to replace oil pump which will cost me about $ 1600.00 including parts. I asked service advisor named Fred, that how long will it take to replace oil pump? Fred told me that it will take about 8 hours to replace oil pump which I felt like a lie, cheat and robbery. I took my car back from Jack Daniel and took it to local garage. A repair technician at local Garage, told me that it is not that easy that oil pump will go bad. He was reluctant to replace the oil pump. I told him that this is a dealer recommendation to replace oil pump and I want to do it so that dealer can perform excessive oil burning test. Once again, I bought OEM AUDI parts and paid $ 212.28 and 3 hours of labor at the rate of $ 91.00/hour. Total labor $ 273.00. Now if you add parts and labor on replacing oil pump, which cost me total of 221.28 + 273.00 = 494.28. Now think how much day time robbery is going on with dealer. In my case, dealer price of 1600.00 – 494.28 that I paid for repair. = Total savings of 1105.72. Now I want to know who on the earth will not say that Jack Daniel is doing DAY TIME ROBBERY with their customers. I want all customers to know that when they ask Jack Daniel Audi dealer to perform any kind of repair, they are being cheated and robbed in day time. Be careful. Get 2nd opinion on price. Now I have replaced my oil pump and low oil pressure light is still on, I called my service advisor Fred and told him that I have performed all the necessary repair suggested by Jack Daniel Audi dealer, I have done it and still problem is there. I ask that do repair tech. really knows what they are doing? It looks like they are shooting in Dark and performing TRIAL AND ERROR approach where it cost thousands of dollars to the customer and still there is no solutions. Fred’s answer was Oh well you did not perform your repair at Jack Daniel so he is not responsible for the error on part of Jack Daniel Audi. I ask what if I have performed repair with jack Daniel and still problem would not have solved than what? Fred answered that in that case we need to do more diagnosis. What a rip off? Jack Daniel is not ready to take any responsibility of their non-qualified auto mechanics and dump the blame on customer who did not perform repair at their facility. It looks like they are using excuse of noncertified mechanics who are not capable of performing accurate diagnosis first time and cause more money to customer in repair. More

Best care buying experience I ever had. From the moment we walked in we were treated like royalty. Managers came over to say hello, offered us coffee, soft drinks and snacks. Salesman Matt From the moment we walked in we were treated like royalty. Managers came over to say hello, offered us coffee, soft drinks and snacks. Salesman Matthew didn't mind that we were torn between a few different cars. Such a great experience start to finish. Highly recommend the dealership. More

Great experience!! Second time buying a car from Matthew Bell...just as seamless as the last time! Friendly, knowledgeable and trustworthy! Thank you Matt for a great ex Second time buying a car from Matthew Bell...just as seamless as the last time! Friendly, knowledgeable and trustworthy! Thank you Matt for a great experience! More

Very personalized service - thank you! The entire experience was incredibly easy and accommodating - I didn't even have to come to the dealership. 2 days before the delivery before I signe The entire experience was incredibly easy and accommodating - I didn't even have to come to the dealership. 2 days before the delivery before I signed any paperwork, someone from Jack Daniels (I didn't get the name) called me to Thank me for the purchase on behalf of the owner (a small detail that really matters), My Q5 was delivered to Staten Island by Emil, as promised. He showed me all of the features I should know, but I'm still exploring and discovering new shortcuts between virtual cockpit and other bells and whistles that Q5 features. Emil called me twice since the delivery to follow up and make sure I don't have any questions. It's my 5th lease (1st with Audi), and I've never had such a personalized attention before. This dealership offers an exceptional customer service, and its brand ambassadors are absolutely incredible. THANK YOU! More

Great Experience We must have driven at least ten different cars from many dealerships... spiro and Matt at jack Daniels Audi were helpful and extremely informative. We must have driven at least ten different cars from many dealerships... spiro and Matt at jack Daniels Audi were helpful and extremely informative. They made the whole entire experience of buying an Audi easy and Enjoyable. As we walked out the door they also said that just because the sale is completed that doesn’t mean I’m not here to continue to help you. That statement made out car buying expience comple and assured us That we made the right choice in our car. Thank you jack Daniels Audi of upper saddle river. More

Very rewarding. Everybody that helped out from JD’s was fantastic to to work with. Kimberly, the Sales Assiciate was awesome. Got everything done in the course of Everybody that helped out from JD’s was fantastic to to work with. Kimberly, the Sales Assiciate was awesome. Got everything done in the course of a few hours and got to drive home in my new car the same day. Nice job! Thanks again. More

trade-in and purhase very satisfied with the sales specialist and the willingness of the dealer to cooperate on the transaction. Anthony Krizni was a dream to work with. very satisfied with the sales specialist and the willingness of the dealer to cooperate on the transaction. Anthony Krizni was a dream to work with. More

Above and beyond service Called the dealership and asked for Cole, who helped me with my transaction over a year ago. Relayed that the Audi MMI interface was not recognizing m Called the dealership and asked for Cole, who helped me with my transaction over a year ago. Relayed that the Audi MMI interface was not recognizing my new phone, and asked for some technical advice. Cole immediately asked if I was home and drove over to personally assess and troubleshoot the problem. The issue was quickly resolved and I can’t say enough about Cole’s desire to help and his overall professionalism. You won’t go wrong if you seek his help with your next Audi purchase or experience! More

Most pleasant buying experience ever. Came in as a repeat customer to see Adam but unfortunately he was with another customer at the time. Adam endorsed us over to Andrew who provided us Came in as a repeat customer to see Adam but unfortunately he was with another customer at the time. Adam endorsed us over to Andrew who provided us with the same exceptional service. Special thanks also to Matt the Finance Manager More