Jack Daniels Audi of Upper Saddle River

I purchase a used 2018 A5 from Jack Daniels, after I brought the car home I discovered the front spoiler had a considerable amount of damage on the under side, unless I crawled under the car I would hav brought the car home I discovered the front spoiler had a considerable amount of damage on the under side, unless I crawled under the car I would have no way to know the damaged existed. I called our salesman Michael Condosta who pointed out that used Jack Daniels cars are sold "AS-IS" and the damage is my problem. Since this car was a lease return, I believe the Jack Daniels was aware of the damage and did not disclose it to me. More

Phenomenal service and overall experience ! Friendly and competent staff that was very helpful. I would not change a thing So happy with my new Audi competent staff that was very helpful. I would not change a thing So happy with my new Audi More

This is my 3rd Audi and Everyone at USR Audi was amazing and very helpful. Super friendly staff. I will definitely come back to this dealership!! and very helpful. Super friendly staff. I will definitely come back to this dealership!! More

Ariel was a pleasure to work with and well informed about the vehicle. We found the car on Sunday and called the dealer at 9:05 am on Monday, spoke to Ariel and she was super responsible and we were out for the vehicle. We found the car on Sunday and called the dealer at 9:05 am on Monday, spoke to Ariel and she was super responsible and we were out for a test drive about 9:25 am. She worked with her manager and we iterated a few times to get to the right number for a monthly payment. I was especially happy that she found a way to apply our $750 Consumer Reports incentive. Ariel has this happy positive personality and so that contributed to an enjoyable buying experience. Adam worked up the contract and clearly explained all the extra options (AudiCare, tires, and keys). We were not going to buy them at first however after his explanation it made sense and we signed up for them. All went as quick as these things can go and there weren't the very lengthy waits that we have experienced at other dealerships. To hear that for service you will pick up my car at my house is exceptional. You should know that I decided not to buy my last Mercedes in Paramus because my car after a recent service was left for pick up with 4 inches of snow and I had to search for someone with a snow brush. Then Nanuet this year delivered my car with a half inch layer of ice and I almost slipped trying to find someone to scrape it off. My husband and I would highly recommend Ariel and Adam and the Jack Daniels Audi dealership in USR. We are happy we could work quickly to wrap up this sale because we know there are few A5 Cabriolets available. I also like working with a woman during the sales process and was pleased to see there are many women in sales here. Thank you! More

Our experience at Jack Daniels of Upper Saddle River was so awesome! The customer service is amazing from beginning to end! I personally dealt with Shawn and Ariel in the Sales Department and Carlos in Fi so awesome! The customer service is amazing from beginning to end! I personally dealt with Shawn and Ariel in the Sales Department and Carlos in Finance! I am so happy with my new Audi A4 S line!!! I would recommend to family, friends etc! thank you, thank you!!! More

Will was wonderful to work with as well as very attentive and helpful. He made the process fast and easy. Will also made sure I was very comfortable at the dealership and provided me with coffee and water. A and helpful. He made the process fast and easy. Will also made sure I was very comfortable at the dealership and provided me with coffee and water. All other staff were very nice and helpful also. More

We had a great experience with Brandon at jack danield Audi of Upper Saddle River. He definitely was not just pushing to sell a car, he wanted to make sure that we we were getting exactly what was right f Audi of Upper Saddle River. He definitely was not just pushing to sell a car, he wanted to make sure that we we were getting exactly what was right for our family. Totally recommend Brandon to help you with your next car purchase. More

Experience was excellent with Michael Condosta who helped me chose the right vehicle from the first call to finalizing the sale. My second experience with this dealearship in buying a car. Great job! me chose the right vehicle from the first call to finalizing the sale. My second experience with this dealearship in buying a car. Great job! More

Ava was awesome and did a great job in finding me another lease. This is my second car from Jack Daniels USR and that speaks for itself. The all team did an amazing job lease. This is my second car from Jack Daniels USR and that speaks for itself. The all team did an amazing job More

I cannot say enough about Derek our salesman. He should be used as an example of what American customer service used to be, and what every company in the US should be striving to hire, and nurture. He’s kn be used as an example of what American customer service used to be, and what every company in the US should be striving to hire, and nurture. He’s knowledgeable, transparent, respectful, and provides his service with kindness and diligence. Thank you Derek for making our experience so pleasant. Pedro, was an extremely welcomed surprise as well. He saw from a distance that I was in need of something while Derek was dealing with our purchase. He approached me and help me out as needed. More