Back

Jack Daniels Audi of Upper Saddle River

Upper Saddle River, NJ

4.3
838 Reviews

243 Route 17

Upper Saddle River, NJ

07458

Directions

By Type

Showing 838 reviews

January 16, 2020

Excellent service—following an accident they made everything easy and comfortable. Really a refreshing relief from service departments that make you feel like they don’t owe you anything. More

by Lisa
Recommend Dealer
Yes
Employees Worked With
Keif Edwin Sami , Rudy Yagudayev
Jan 17, 2020 -

Jack Daniels Audi of Upper Saddle River responded

Thank you for sharing your feedback. Glad the team took wonderful care of you!

January 13, 2020

Great people who care about getting you a great price and a great deal. Couldn’t be happier. Thanks very much to you guys for the help More

by Benjaminadammeyer
Recommend Dealer
Yes
Employees Worked With
Matthew Bell, Andrew Kurland, Rudy Yagudayev
Jan 14, 2020 -

Jack Daniels Audi of Upper Saddle River responded

Hi Benjamin - For you to say that you couldn't be happier makes our day! Thank you so much for trusting us with your business. We really appreciate you supporting Jack Daniels Audi of Upper Saddle River with a great review.

Jan 21, 2020 -

Benjaminadammeyer responded

On second thought, I wrote this review 8 days ago, the day I picked up my car. What I thought was a pleasant experience has turned into quite the opposite. It started with a snapped windshield wiper that flew off the car less than 24 hours after getting the car, the second the wipers were turned on. Then came finding out that my $500 deposit was not factored into the down payment, only to be corrected by ME calling and making sure this was corrected and refunded. Then, the only key fob that came with the car stopped working and caused me to have a 2 hour delay getting home. Which then resulted in my wife being stranded with with car and me having to drive back and forth to get batteries and the key fixed since Audi didn’t think to put a fresh battery in it before giving the car away (common sense). Then it resulted in what was supposed to be a 1 hour programming takes 3 hours and nobody thought it was smart to give an update or anything as I’m sitting there in the dealership waiting. Then the car comes out, and they messed up the infotainment center so it had to go back in and I was about to leave with a rental car before they were able to fix it. I’ve come to realize that his Audi dealership will call you, text you, and leave you voicemails to get you to come in and purchase their vehicles, but once that is done the rest doesn’t matter. To say I am disappointed with how things have transpired since my purchase on Monday the 13th is an understatement.

January 13, 2020

From the minute we stepped into the dealership to the From the minute we stepped into the dealership to the moment we drove away with our new car we felt comfortable and welcomed at Jack Daniels Audi. F More

by Govertbreen
Recommend Dealer
Yes
Employees Worked With
Marie Sielski, Rudy Yagudayev, Faraz Hagh
Jan 14, 2020 -

Jack Daniels Audi of Upper Saddle River responded

At Jack Daniels Audi of Upper Saddle River we want to make the car-buying process as pressure-free as possible and we are so glad that Faraz delivered that to you! Thank you so much for sharing this excellent feedback. We really appreciate you allowing us the chance to assist you and hope that you are enjoying your new vehicle.

January 11, 2020

Everyone was friendly and very helpful..! All our questions were answered and the delivery went smoothly. Price was right and the car was spotless when presented. More

by nstrohmeyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dr. Fox, Adam Adamov, Ava Park
Jan 13, 2020 -

Jack Daniels Audi of Upper Saddle River responded

We can't ask for better feedback than this! Thank you so much for taking time to commend our team. We wish you safe driving. - Jack Daniels Audi of Upper Saddle River team

January 10, 2020

Excellent experience From the moment we stepped foot into JD Audi in Saddle River, we knew this would be easy. We were greeted warmly by Spiro Milliaressis (forgive any s More

by Toby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spiro Milliaressis, Adam Zabrocki
Jan 10, 2020 -

Jack Daniels Audi of Upper Saddle River responded

Thank you for the kind review, Toby! We couldn't be happier to hear that you enjoy your new Audi A5. Providing our customers with extraordinary service is our highest priority at Jack Daniels Audi of Upper Saddle River, and it means a lot to hear that we made it happen for you. We will certainly let Spiro and Adam know that you appreciate their help!

January 10, 2020

Efficient, no beating around the bush, which I liked. Nobody made me wait either. In 2 months I will be in the market for another car and I will reach out Robert again. More

by Chris
Recommend Dealer
Yes
Employees Worked With
Rudy Yagudayev, Robert Sommers
Jan 10, 2020 -

Jack Daniels Audi of Upper Saddle River responded

Thanks, Chris! We are so glad that you had a straightforward car-buying experience working with Robert and our Jack Daniels Audi of Upper Saddle River team. We look forward to assisting with your next purchase!

January 09, 2020

Yusairi Peralta was extremely helpful! Multiple times she called to keep me in the loop of whether the car we were looking for was available. When I went to see the car, it was ready, the process was quick a More

by sak214
Recommend Dealer
Yes
Employees Worked With
Yusairi Peralta
Jan 09, 2020 -

Jack Daniels Audi of Upper Saddle River responded

Thank you for the review! We are happy to hear that our team at Jack Daniels Audi of Upper Saddle River was able to get you into a car that meets your needs. Providing accommodating and communicative service is our top priority here, and it means a lot to know that Yusairi hit the mark. We will certainly share your kind words with her!

January 09, 2020

I have mixed feelings about my experience leasing a car with Jack Daniels. There were good parts and some not so good parts. The not so good parts came after the deal was signed which was disappointing. I More

by brenmommy1
Recommend Dealer
Yes
Employees Worked With
Cole Tatsuno
January 08, 2020

Great service. The advisor was very pleasant & made sure I knew the car was finished. The window is now working properly so thanks to the technician as well More

by Itsallgood1259
Recommend Dealer
Yes
Employees Worked With
Samantha Aliotta was fantastic
Jan 09, 2020 -

Jack Daniels Audi of Upper Saddle River responded

Thank you for rating us five stars! We are happy to hear that you're satisfied with our service and that your window is back in tiptop shape. Hope to see you next time at Jack Daniels Audi of Upper Saddle River!

January 07, 2020

Very easy process. Had everything I was looking for and delivered well. Pete was courteous and professional. i highly recommend Jack Daniels Audi and their entire team. More

by jmozgiel
Recommend Dealer
Yes
Employees Worked With
Adam Zabrocki, Peter Cassino
Jan 07, 2020 -

Jack Daniels Audi of Upper Saddle River responded

Thank you for the 5-star review! We couldn't be happier to hear that our team provided the exceptional experience we expect at Jack Daniels Audi of Upper Saddle River. We will be sure to let Pete know that you appreciate him!

...
33
...