Jack Daniels Audi of Upper Saddle River

Myself and my family have bought multiple Audi’s from Jack Daniels ranging from a4s, s4s, s5s coupes, and now s5 hatchbacks. Spiro has earned our business and never wavered over the years in making the d Jack Daniels ranging from a4s, s4s, s5s coupes, and now s5 hatchbacks. Spiro has earned our business and never wavered over the years in making the deals as simple as possible. We get everyone done quick and cost efficient. The whole step of the way we also get the truth from spiro across the board. I will continue to buy from him for life and will recommend him to all friends and family as he’s fantastic. More

The team spent time to find me the car that checked the boxes and we landed on a fair price. They were very mindful of my time and made the whole process very smooth. boxes and we landed on a fair price. They were very mindful of my time and made the whole process very smooth. More

Working with Faraz from Jack Daniels Audi in Upper Saadle River was an absolute delight. He made the entire process very comfortable and did his best to get us a good deal. River was an absolute delight. He made the entire process very comfortable and did his best to get us a good deal. More

Good experience that went bad in a hurry.Purchased a Good experience that went bad in a hurry. Purchased a certified 2018 q7 from the dealer end of December. My sales rep Adam made me comfortable and Good experience that went bad in a hurry. Purchased a certified 2018 q7 from the dealer end of December. My sales rep Adam made me comfortable and i was happy with the deal and the vehicle. Little did i know - i was being lied to entire time by Adam. I will be the first one to admit - i have no proof of what he promised and what he didnt, but you be the judge for yourself, given what transpired after.... Knowing first hand how expensive maintenance is on Audi vehicles, i wanted to make sure that the car i am buying will not need much first year or two of ownership. I specifically inquired if breaks and tires were replaced and was reassured by Adam that everything was done including all new breaks and all new tires! Great! At delivery i am NOT given my certification booklet being told “we dont have it - will send it to you later”. Now, at this point the vehicle has gone thru their service TWICE including before i took delivery. I am still under euphoria of the experience - take the car home. Day 1 i notice breaks are squeaking and i keep hearing road noise from the tires. Concerned i call Adam who assures me that breaks put on are OEM and that “audi are known to have noisy breaks”. None the less, we agree i bring the car in as they owed me a key anyways. So a week later i bring the car in and finally get my booklet with quick “sign here” and that is it. This is where things go sour! I wont mention the service department that have failed to call me when the part they ordered came in (antenna was also bad and had to be replaced). Eventually i get a walkaround video from the tech who tells me that all breaks are worn out and need replacement and only rear tires are new and front are both feathered (warn out from bad alignment) and they recommend replacement as well and that one has a nail in it! At this point i look inside my certification booklet where measurements for my breaks are noted as 6mm front and 7mm rear! According to audi certification they only have to replace breaks when they are 3mm or less! Now the report i am getting from service (only 2 weeks later after i had vehicle) measurements are 3mm front and 4 rear! Shocked i reach out to Adam who .... never gets back to me! I escalate everything to General Manager Keith giving him the entire story! After a day of “investigation” which including (according to Keith) talking to Adam who naturally denied ever telling me anything, he tells me that as GOOD WILL they will take care if front breaks! GOOD WILL!!! They sold me a vehicle with bad breaks, charged me for certification that was either a) never done or b) numbers on measurements were purposely inflated to avoid a break job. Outraged, i also bring up tires and the fact the tech in the video said he recommended replacing both front tires! Keith takes a breather again and then calls me to say “we will replace the left tire as it is feathered, but the right one is ok” would you like to guess which one has a nail in it? You got it! The right one - same one that went from being feathered with recommendation of replacement (them trying ti sell me a new one) a day before, to miraculously becoming “ok” again the following day, with recommendation to replace because it has a nail in it! Rear breaks which went from being brand new (according to Adam), to 7mm according to certification report to 4mm based on their last service assessment (all in 2 week period of time) would not be replaced, according to Keith as they are not obligated to do replace them since they measure more than 3mm. Keith then proceeds to tell me this is all he is willing to do referencing the good deal i got... apparently, if they made profit on the car - perhaps they would have done it (i am just speculating) but since they didnt - doing the right thing for the consumer is out of the question! I escalated everything to Audi Consumer affairs who after 3 weeks of reviews and not getting back to me decided to “stand by dealer’s decision”. This is my story and my experience! You draw your own conclusions! More