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Jack Daniels Audi of Upper Saddle River
Upper Saddle River, NJ
838 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 838 reviews
March 13, 2020
Amazing customer service. Derek from sales department and Rudy from finance, were great, beyond my expectations! Super happy with my new purchase!!! Will definitely recommend!! Rudy from finance, were great, beyond my expectations! Super happy with my new purchase!!! Will definitely recommend!! More
by ayelengutierrez-87
Employees Worked With
Rudy Yagudayev, Derek Hopson
March 13, 2020
Great buying experience. Knowledgeable. Treated me with kindness and courtesy. Explained the workings of the car. Great test drive. Jack Daniels is lucky to have Leo working Knowledgeable. Treated me with kindness and courtesy. Explained the workings of the car. Great test drive. Jack Daniels is lucky to have Leo working for them. More
by Kumar
Employees Worked With
Leo A Martinez
March 12, 2020
As usual great service. But their labor rate is too high. Samatha was through and helpful as usual. Car was clean and in the same condition when work completed. No scratches nor dings. high. Samatha was through and helpful as usual. Car was clean and in the same condition when work completed. No scratches nor dings. More
by Drew
Employees Worked With
Samantha aliotta, Salvator Apice
March 11, 2020
Peter was great to work with and got us everything we wanted. Happy to be driving the Q5 and looking forward to being an Audi customer. Thank you! Paula wanted. Happy to be driving the Q5 and looking forward to being an Audi customer. Thank you! Paula More
by Paulapositano
Employees Worked With
Rudy Yagudayev, Kimberly Medina, Peter Cassino
March 07, 2020
Awesome service and care was put into my purchase of my first Audi would , Leo was great with the presentation of the vehicle and provided honest answers to all my questions. first Audi would , Leo was great with the presentation of the vehicle and provided honest answers to all my questions. More
by umer.anwer
Employees Worked With
Adam Zabrocki, Leo A Martinez
March 06, 2020
This dealership provided a hassle free professional experience! The team here is top notch and knowledgeable of their products. The process from the time the deal was made to delivery was seamless. experience! The team here is top notch and knowledgeable of their products. The process from the time the deal was made to delivery was seamless. More
by Eas
Employees Worked With
Rudy Yagudayev, Adam Zabrocki, Yusairi Peralta, Carlos Amaya, Greg King Jr., Peter Cassino
March 05, 2020
Very friendly staff, they work hard for you to make a deal! Highly recommend going to this Audi!! Very straight forward and seem to care about customers. 10/10 deal! Highly recommend going to this Audi!! Very straight forward and seem to care about customers. 10/10 More
by George.exposito1
Employees Worked With
Yusairi Peralta
March 04, 2020
Excellent Experience and Now Driving an Audi After my father purchased an Audi last week, he advised me to go see Peter and Matt as my lease was coming due. Walked out of the dealership a cou After my father purchased an Audi last week, he advised me to go see Peter and Matt as my lease was coming due. Walked out of the dealership a couple hours later with a new car. Very pleasant experience. Finance team (Rudy) was excellent and a pleasure to deal with too. More
by jlender
Employees Worked With
Matthew Bell, Rudy Yagudayev, Peter Cassino
March 03, 2020
Enjoyed the experience of getting a new vehicle. Had such a good experience that I had my son go there the next day to get a car as well a good experience that I had my son go there the next day to get a car as well More
by Lenderj
Employees Worked With
Matthew Bell, Rudy Yagudayev, Peter Cassino
March 03, 2020
Awful, awful experience with this dealership. Awful, awful experience with this dealership — review your purchase agreement with a magnifying glass To start the sales rep couldn’t answer a sing Awful, awful experience with this dealership — review your purchase agreement with a magnifying glass To start the sales rep couldn’t answer a single question about the vehicle that I test drove. A direct quote from my test drive “I don’t know anything about cars but I know how to sell them”…. great. I had done enough research on the car prior to coming in that I ultimately purchased it regardless as the price seemed ok based on specs. I was buying the car without financing but still got the typical used car dealer strong arm about financing with them which I declined. Likewise they pushed an extended warranty pretty hard which I declined. I was also offered (AND DECLINED) an additional service of “window registration etching” supposedly to prevent theft? Complete nonsense. I realized after the fact that it was indeed added to my bill anyways, in small font (for $195) — You have to actively check a box that says “decline” otherwise they default to you wanting it because they need to make money. There was no “accept” or “agree” option, just a small box that says decline buried in the pile of paperwork they pass you page by page when you buy. The fun doesn’t stop — The real reason for my review: I paid Audi USR a 493$ “Document fee” & a $140 Registration/Title fee only for them to pull a former address from the DMV system (one that I never provided them) and used that for my title and registration. I contacted them several months after purchase as I had still not received a title like I was promised only to discover the reason for the delay. Yep, they mailed my title to a former address and it was thrown out. This resulted in me having to drive 5 hours back to NJ from out of state and pay even more to have the NJ DMV issue me a duplicate title. Typical run-around when I asked for the document/title/duplicate title and scam “glass etching” fees I discovered to be refunded. Avoid this sleazy place like the plague. More
by Disappointed
Employees Worked With
Keith Kubat, Ava Park
