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Jack Daniels Audi of Upper Saddle River

Upper Saddle River, NJ

4.1
839 Reviews

243 Route 17

Upper Saddle River, NJ

07458

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Showing 839 reviews

March 15, 2020

Great service. Yusairi helped me through the whole process. She was very thorough in every detail. The deal was reasonable and we were very satisfied with the service. Thank you! More

by Stephsun
Recommend Dealer
Yes
Employees Worked With
Yusairi Peralta
Mar 19, 2020 -

Jack Daniels Audi of Upper Saddle River responded

Thank you for sharing your review. All the best!

Aug 18, 2020 -

Stephsun responded

A follow up review There was some issue with the over mileage. On the contract, it states that the dealership will pay $925. The total bill came out to be $1015.34 which was $925+ tax. The dealership sent $892.32. Unsure why it sent this amount. Backing up a few months, when got the bill back in April; I called the dealership and left several messages without getting any return calls. So, I texted Yusairi, took a photo of the bill and she said she’d look into it. Never got any call back from her since and I kind of figured it was taken care of. Just recently, I found out that the bill went to collections. So, I called the dealership and Yusairi a couple of times regarding it. Her response was, they looked into it and it was my responsibility. I asked her to call Audi financial aid to find out what the discrepancy was about. I told her and her manager that I had given Audi financial 30 day allowance to talk about this particular account. But neither her nor her manager looked into it. In the end I figured out what the discrepancy was and spoke to another manager to look into it. At the end of the day, my credit has been damaged, Yusairi and her manager never returned my call.

March 13, 2020

Great buying experience. Knowledgeable. Treated me with kindness and courtesy. Explained the workings of the car. Great test drive. Jack Daniels is lucky to have Leo working More

by Kumar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo A Martinez
Mar 13, 2020 -

Jack Daniels Audi of Upper Saddle River responded

Thank you for the wonderful review!! Lots of luck!

March 13, 2020

Amazing customer service. Derek from sales department and Rudy from finance, were great, beyond my expectations! Super happy with my new purchase!!! Will definitely recommend!! More

by ayelengutierrez-87
Recommend Dealer
Yes
Employees Worked With
Rudy Yagudayev, Derek Hopson
Mar 13, 2020 -

Jack Daniels Audi of Upper Saddle River responded

Thank you for sharing your feedback. Lots of luck!!

March 12, 2020

As usual great service. But their labor rate is too high. Samatha was through and helpful as usual. Car was clean and in the same condition when work completed. No scratches nor dings. More

by Drew
Recommend Dealer
Yes
Employees Worked With
Samantha aliotta, Salvator Apice
Mar 13, 2020 -

Jack Daniels Audi of Upper Saddle River responded

Thank you for sharing your feedback. Lots of luck!!

March 11, 2020

Peter was great to work with and got us everything we wanted. Happy to be driving the Q5 and looking forward to being an Audi customer. Thank you! Paula More

by Paulapositano
Recommend Dealer
Yes
Employees Worked With
Rudy Yagudayev, Kimberly Medina, Peter Cassino
Mar 12, 2020 -

Jack Daniels Audi of Upper Saddle River responded

Thank you for sharing your feedback. Enjoy your new Q5!!

March 07, 2020

Awesome service and care was put into my purchase of my first Audi would , Leo was great with the presentation of the vehicle and provided honest answers to all my questions. More

by umer.anwer
Recommend Dealer
Yes
Employees Worked With
Adam Zabrocki, Leo A Martinez
Mar 12, 2020 -

Jack Daniels Audi of Upper Saddle River responded

Thank you for sharing this wonderful review!!

March 06, 2020

This dealership provided a hassle free professional experience! The team here is top notch and knowledgeable of their products. The process from the time the deal was made to delivery was seamless. More

by Eas
Recommend Dealer
Yes
Employees Worked With
Rudy Yagudayev, Adam Zabrocki, Yusairi Peralta, Carlos Amaya, Greg King Jr., Peter Cassino
Mar 12, 2020 -

Jack Daniels Audi of Upper Saddle River responded

Thank you for sharing your feedback. Lots of luck!!

March 05, 2020

Very friendly staff, they work hard for you to make a deal! Highly recommend going to this Audi!! Very straight forward and seem to care about customers. 10/10 More

by George.exposito1
Recommend Dealer
Yes
Employees Worked With
Yusairi Peralta
Mar 06, 2020 -

Jack Daniels Audi of Upper Saddle River responded

Thank you for sharing your feedback. Glad the team took wonderful care of you. Lots of luck!!

March 04, 2020

Excellent Experience and Now Driving an Audi After my father purchased an Audi last week, he advised me to go see Peter and Matt as my lease was coming due. Walked out of the dealership a cou More

by jlender
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Bell, Rudy Yagudayev, Peter Cassino
Mar 06, 2020 -

Jack Daniels Audi of Upper Saddle River responded

Thank you for sharing your feedback. Lots of luck!!

March 03, 2020

Enjoyed the experience of getting a new vehicle. Had such a good experience that I had my son go there the next day to get a car as well More

by Lenderj
Recommend Dealer
Yes
Employees Worked With
Matthew Bell, Rudy Yagudayev, Peter Cassino
Mar 06, 2020 -

Jack Daniels Audi of Upper Saddle River responded

Thank you for sharing your feedback. All the best!!

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