Jack Daniels Audi of Upper Saddle River

I had a wonderful experience purchasing my Q3 with Derek Hopson. He made the process stress free, and pleasant. Adam Zanrocki was very professional, and walked me through the entire finance process in 20 mi Hopson. He made the process stress free, and pleasant. Adam Zanrocki was very professional, and walked me through the entire finance process in 20 minutes. I highly recommend this dealership. No need to go anywhere else. More

THEFT FROM VEHICLE! The temperature sensor on my 2021 q5 hybrid failed when I was about 7 miles from this dealer. The service advisor I dealt w/Samantha was great even though the part would take 10 days to hybrid failed when I was about 7 miles from this dealer. The service advisor I dealt w/Samantha was great even though the part would take 10 days to arrive and there was no loaner for a week, she booked it for me for the next week. Unfortunately, they ended up keeping my car for 3 weeks (not her fault). BUT when I got my car home, two brand new expensive bathroom fixtures were missing from my trunk. I called twice and a service advisor apologized and said they would call me back they did not. After a third call I was said the GM would call me back. Finally the service manager, Blanca Simpson called me to say this was the first she was hearing of it, and that this does not happen at their dealership. I said it happened to me and she said she had checked the video and found nothing. I asked if she had checked 3 weeks worth of video and she proceeded to repeat over and over that 'this does not happen at our dealership'. It was a useless, unprofessional attempt to cover themselves for something that is inexcusable. More

I had the pleasure of working with Danielle to purchase a 2018 Audi that I saw on carfax. She really was a pleasure to work with. I called to inquire about the car and set up an appointment. She met with me 2018 Audi that I saw on carfax. She really was a pleasure to work with. I called to inquire about the car and set up an appointment. She met with me and made sure that I received the advertised price. She also got the one of the hefty fees taken off. I decided to sleep on the purchase, but assured her that I was going to come back the next day to complete the sale. She contacted me one time to set the appointment. She wasn't overly aggressive and you could tell that she wanted to make the sale, but she really wanted for me to have a great car buying experience (because we all know what a horrible one looks like). Now if you get the opportunity to work with the finance manager Carlos Amaya, you will be very happy. He knows his stuff, very professional and will work with you to get you where you want to be in terms of financing. Never one time did I feel pressured or that they were trying to be shady. I definitely would recommend my family and friends to this dealership. The car is beautiful by the way. More

For the third time in the last few years I had the BEST experience dealing with Will at Jack Daniels Audi!! He is extremely professional, calm, kind, and transparent from start to finish. I won’t buy a car experience dealing with Will at Jack Daniels Audi!! He is extremely professional, calm, kind, and transparent from start to finish. I won’t buy a car from anyone else because every other experience I’ve had doesn’t compare to how smoothly Will ensures the purchase goes. I highly recommend this dealershio! More

Will provided great service! Always great doing business with him. Went out of his way to make the best deal happen, thank you Will! Thanks! with him. Went out of his way to make the best deal happen, thank you Will! Thanks! More

What a pleasure to deal with this Audi dealership. Professional, straightforward transaction today. I dealt with Ava Park, who was thorough, and fantastic from beginning to end, as well as Carlos Am Professional, straightforward transaction today. I dealt with Ava Park, who was thorough, and fantastic from beginning to end, as well as Carlos Amaya, the Finance Manager. No BS. No pushiness. The way a car purchase should be. More

Michael is bursting with enthusiasm, respect and kindness. Customer service at it’s best, making the purchase of a gorgeous Audi even greater fun! Highly recommended! kindness. Customer service at it’s best, making the purchase of a gorgeous Audi even greater fun! Highly recommended! More

Great experience purchasing my new Audi at Jack Daniels USR. My Audi Brand Specialist, Ava Park, made the purchase easy and effortless. Thanks so much! USR. My Audi Brand Specialist, Ava Park, made the purchase easy and effortless. Thanks so much! More

The staff provided excellent service for my buying experience.. Big Thanks to Michael Condosta and Carlos Amaya for the Great care they provided with everything. experience.. Big Thanks to Michael Condosta and Carlos Amaya for the Great care they provided with everything. More

Micheal Condesta at Jack Daniels Audi in USR was the best!! He got the sale done in a matter of minutes. Was truthful, efficient, and made the deal happen without any of the back and forth of other plac best!! He got the sale done in a matter of minutes. Was truthful, efficient, and made the deal happen without any of the back and forth of other places. Great sense of humor - he had us laughing and made the whole experience an absolute pleasure!! I don’t think we’ve ever had a better salesman!! I would highly recommend Micheal and we will definitely use him again. Everyone at Jack Daniels Audi was an absolute pleasure! More