Jack Daniels Audi of Upper Saddle River

Peter and Carlos went above and beyond And the service was amazing and I will be back together another car tomorrow🙂 Thanks for having patience with us was amazing and I will be back together another car tomorrow🙂 Thanks for having patience with us More

I came in to the dealership to take a look at a used S4. Right away, I was greeted by Brandon. He was very approachable and happy to give additional information about the car. After taking the car for a tes Right away, I was greeted by Brandon. He was very approachable and happy to give additional information about the car. After taking the car for a test drive, I decided to purchase the vehicle. Brandon has done an exceptional job facilitating the deal from start to finish. He went above and beyond to make sure that I was comfortable with all the terms, ensured proper paperwork, and supervised final detailing and delivery of the vehicle. I would highly recommend Brandon to anyone looking to purchase a vehicle at this dealership. More

Brandon found car with the packages and color I wanted. We spoke throughout buying process. He made car buying journey pleasant. We communicated with my preferred mode of communication. Text, email and pho We spoke throughout buying process. He made car buying journey pleasant. We communicated with my preferred mode of communication. Text, email and phone in that order. Excellent service!!! More

Ariel was very attentive. Responded very quickly with all questions. She is very knowledgeable and great to work with. This is my 3rd lease with Audi and it was a great experience. questions. She is very knowledgeable and great to work with. This is my 3rd lease with Audi and it was a great experience. More

The process was easy, glad that they sent me all the paperwork ahead of time. Being able to handle everything via email or phone made a big difference. paperwork ahead of time. Being able to handle everything via email or phone made a big difference. More

My 3rd Audi but 1st time at this dealership. Having been a loyal Audi only driver since 2005, I have come to appreciate the usually exceptional customer service of Audi dealerships. This dealership however a loyal Audi only driver since 2005, I have come to appreciate the usually exceptional customer service of Audi dealerships. This dealership however does not meet those standards. The presale communication was fine but once at the dealership, we were barely acknowledged and were left sitting at the salespersons desk for nearly two hours while waiting to sign paperwork. No explanation was offered for the wait. We were not offered a beverage nor were we escorted to a more comfortable waiting area. Our salesperson barely made eye contact with us. Once we were finally brought to the finance manager we were not given an apology for the long wait instead we were told it was “just reality” and we had to “deal with it”. I was made to electronically sign documents on an iPad that was not disinfected from the previous customers use. The documents I had to sign were ones I had already completed and emailed back to the salesperson so why I had to wait 2 hours to sign the same docs again is still a mystery. They also charged my credit card $1000 and failed to account for that in the financial docs... no resolution has been reached on this error yet! The employees roamed around without masks despite signs posted stating that all employees would wear masks and none of them used hand sanitizer between customers. The salesperson told me nothing about my new car except the obvious, how to pair my phone. Needless to say had it not been for low inventory at my usual dealership I would not have gone to this inferior dealership assuredly I will not be back. More

Michael really knows how to be consistent. I annoyed the heck out of him and lets just say he chased me around for 5 months and NEVER gave up. After 5 months he finally gave me a deal I couldn’t resist! Mic heck out of him and lets just say he chased me around for 5 months and NEVER gave up. After 5 months he finally gave me a deal I couldn’t resist! Michael even helped me save on my car insurance and that really made the deal for me. I told him I didn’t want to go inside the dealership because of COVID and he still made the deal happen. He’s a great Italian American and I would recommend buying your car from him! We joked around a lot but at the end of the day he knows how make the best deal. Thank you!!!! :) More

Brandon was fantastic and we spoke regularly leading up to the purchase. He searched and found the car model, color and package I wanted. Great experience. This was my second vehicle I purchased here a to the purchase. He searched and found the car model, color and package I wanted. Great experience. This was my second vehicle I purchased here and I do all my service there as well. Top notch overall. More

I had a great experience working with Michael. He was very straight forward and it was a pleasure working with him. Would recommend to others. very straight forward and it was a pleasure working with him. Would recommend to others. More

I had a great experience here at Audi Upper Saddle River! Peter was very helpful and quick in getting me into a new lease. The whole team was great! Peter was very helpful and quick in getting me into a new lease. The whole team was great! More