Jack Daniels Audi of Upper Saddle River

Ariel was beyond a doubt the sweetest and most professional salesperson that I have ever had the pleasure of dealing with. She made the buying process quick and seamless. professional salesperson that I have ever had the pleasure of dealing with. She made the buying process quick and seamless. More

Great experience with Michael Condosta. He made it easy for me to test drive and was relaxed about how long I went out etc. -He dealt with my insurance etc, and gave me a coupon for a fill up of gas. And I for me to test drive and was relaxed about how long I went out etc. -He dealt with my insurance etc, and gave me a coupon for a fill up of gas. And I love my new car! More

Hands down the easiest car buying experience I’ve had with my family! Super nice and friendly staff who made the entire process all that much easier! with my family! Super nice and friendly staff who made the entire process all that much easier! More

Seamless purchase! I saw the car at 2:00 and left with the car by 6:00! Brandon was great and Adam in finance was very helpful. Everyone was very professional and friendly too!! the car by 6:00! Brandon was great and Adam in finance was very helpful. Everyone was very professional and friendly too!! More

Very happy with my new Q3. Everyone was great and worked with me. Helped me find the new vehicle that fit my budget. Never once did I feel any pressure to sign. Great experience. with me. Helped me find the new vehicle that fit my budget. Never once did I feel any pressure to sign. Great experience. More

Wonderful experience even during these unprecedented times. Mr. Amaya along with Mr.Condosta made my buying experience pleasant. With professionalism and knowledge was everything for me! times. Mr. Amaya along with Mr.Condosta made my buying experience pleasant. With professionalism and knowledge was everything for me! More

Awesome dealership!! Great people, fantastic sales! Pete continuously helped me find the car I wanted while my current lease was expiring. This is my second car from this dealership, and I live an hour and continuously helped me find the car I wanted while my current lease was expiring. This is my second car from this dealership, and I live an hour and a half away.. will continue to come back for all of my cars! I highly recommend to anyone who is looking to lease/buy an Audi. Give Pete a call!! More

Extremely happy with Mike and the Audi team at Jack Daniels Audi in USR. Mike helped me out every step of the way. Every question answered. Every text replied to within seconds. I’ve purchased many Daniels Audi in USR. Mike helped me out every step of the way. Every question answered. Every text replied to within seconds. I’ve purchased many cars over my lifetime. This was by far my best experience. I’m looking forward to my next Audi purchase through Mike. More

Terrible customer service, can’t get a call back from a manager. They treat you like your inadequate when your telling them a problem with your car. Rude Service Department employees. They are only nice to manager. They treat you like your inadequate when your telling them a problem with your car. Rude Service Department employees. They are only nice to you when they want you to lease a car but once you sign the papers, your forgotten. I haven’t even had my car for a full year and had to bring it in twice. The manager speaks of all the “free” stuff he gives daily but when I had a problem he goes into saying “We are a business, we can’t give things away free because you want it” when I had stated my new 2020 has had problems and good customer service would be appreciated since the cars not even a year old. Then any other time (with my first Audi and now this one) I’ve brought it for service, NO ONE comes out to look at my car in the waiting garage. However, on my service today I get 3 workers to inspect a mirror issue? Makes no sense and then for them to tell me it works. Speaking to me as if I appear to be the idiot even when I tested them out 20 min before coming to them. Then they go into opening other Audi cars (not even the same model) in telling me this button is like yours and check this car, this one has this feature. In all the years I’ve had Audi’s, now going on 4, I’ve never had Service come out to A) check my car without bringing it in on their own and B) try to make a point when I brought up my issue by using other cars. I can’t wait for the lease to end and I’ll be FREE from this terrible location. They think who they are because they represent a luxury brand. Not every car is luxurious yet the price is still a lot. They think they do you a favor by comparing you to their previous “sale” so you think you have a good deal. But my money is on luxurious customer service and they DON’T provide that and I expect luxury customer service. More

What a great experience at Jack Daniel Audi with Michael Condosta, with his knowledge and pleasant personality! He listened and responded to our needs with valuable information at the highest professional l Condosta, with his knowledge and pleasant personality! He listened and responded to our needs with valuable information at the highest professional level! We were able to drive home with a beautiful new car in no time! Thank you, Michael! More