Jack Daniels Audi Paramus - Service Center

I’m writing this review to share an extremely disappointing and frankly unacceptable experience I had with the service department at Jack Daniels Volkswagen, particularly with a representative id disappointing and frankly unacceptable experience I had with the service department at Jack Daniels Volkswagen, particularly with a representative identified as “Kourtney” (texting from 609-316-5658). After being told that a replacement mirror for our vehicle was in stock and being asked to provide the VIN, we were instructed to drop off the car. We rearranged our schedules and traveled out, only to wait over three hours, only to then be told the part was never ordered. Naturally, I followed up via text to express our frustration—and the response I received was nothing short of shocking. The replies from Kourtney were dismissive, rude, and unprofessional. I was told, “We have removed you from our system and will no longer be servicing this vehicle. Have a great day. You are extremely rude to staff. We have also noted that in the review.” The tone was hostile and accusatory, with no acknowledgment of the dealership’s own miscommunication or error. I was blamed for a situation their team created. When I escalated the issue to the dealership’s General Manager, I was told I had actually been speaking to their AI system, not a human. That may be the case—but I find it deeply troubling that an AI would be programmed to make personal accusations, state that a customer has been “rude to staff,” and unilaterally terminate a service relationship. That type of language and judgment is something no customer should experience—especially if it’s automated. I sincerely hope the dealership takes meaningful steps to improve both their customer communication and the safeguards around how their AI engages with real people. Passing off such a harsh and personal message as a “glitch” only makes this situation more unsettling. More

Bought a Q5e last December and q0 months later I am told that I needed 4 new tires for a cost of $1,500. That is 12,000 miles and I needed new tires already. I was told that this is a known problem with the that I needed 4 new tires for a cost of $1,500. That is 12,000 miles and I needed new tires already. I was told that this is a known problem with the electric and hyrbid cars due to their weight but that was not disclosed upon purchase. As per their direction I called Audi inc because as they stated it was a company issue and not local and when the company rep called me back they stated that Jack Daniels told her that the tires wore so quickly because I go "off-roading" in my vehicle. Who would go off-roading in an audi? Better yet, who would lie to corporate like Jack Daniels did. A terrible experience and company. Buyer beware from this company. More

Since December, they had my etron for over two months! My car had a recall to fix a sunroof leak. They tried three separate times! Today they delivered my car back to me and it had a puddle of standing wa My car had a recall to fix a sunroof leak. They tried three separate times! Today they delivered my car back to me and it had a puddle of standing water in the driver side floorboard! Who the xxxx delivers a fully electric car with standing water in it????? Especially after having the car for two months to try and fix a leaking sunroof???? These guys are pathetic and they all need to lose their jobs! More

Dolly has a been an awesome partner. Not only worked with us as a no pressure sales person, but we had a doggie accident in the car 1 month after purchase and she was amazing in helping Not only worked with us as a no pressure sales person, but we had a doggie accident in the car 1 month after purchase and she was amazing in helping us return our car to that new car smell quickly and without hassle. The service / detailing team is amazing as well. You can’t go wrong buying your next car at Jack Daniels Paramus. More

Extremely polite and helpful when it comes to buying the car. But the unprofessionalism shown by the staff when it came to doing the service was astonishing. They mocked BMW for having sub par customer serv car. But the unprofessionalism shown by the staff when it came to doing the service was astonishing. They mocked BMW for having sub par customer service, but boasted how excellent there services are. My phone calls were not answered, no follow ups, and lie after lie. I was told the car would be ready same day. It’s 4 days later, and now all of a sudden they don’t have the parts. And the general manager was extremely dismissive of my concerns. Extremely disappointed. More

I decided to service my Audi at Jack Daniels recently and had a terrible experience that I wanted to share with others considering service here. What was a really positive experience with Adrien B. (he wad t had a terrible experience that I wanted to share with others considering service here. What was a really positive experience with Adrien B. (he wad the best!) soured quickly. I got the car back with long scratches on the hood, door, and trunk, none of which were there when I dropped the car to them. I spoke with the Service Manager Joe, who was nice and seemed concerned. He offered to buff the scratches out but I did not feel comfortable having my car there anymore. As the service department charges $200 per hour, I expect them to leave my car in as good or better condition than when it arrived. The dealership doesn't offer loaners or even wash your car, both of which other nearby Audi dealerships do. The poor ratings and reviews are consistent with other reviews in that management clearly does not have a good handle on the systemic issues- they are either ignorance or incapable. More

I had a problem that need a quick resolution because I was traveling for work. I called my own dealer and the best they could do was two weeks. My car was not drivable. I called Paramus at 6pm with a prob was traveling for work. I called my own dealer and the best they could do was two weeks. My car was not drivable. I called Paramus at 6pm with a problem and they said just come in first thing in the morning. An hour later they diagnosed the problem and the next day the car was repaired. Great service. Pleasant and easy. More

Jeff Romano Service Writer at Jack Daniels Audi is the BEST. Am with Jack Daniels Audi over 12 years, Mr Romano is one of the reasons. Never a Problem scheduling, keeps you updated on the progress of your BEST. Am with Jack Daniels Audi over 12 years, Mr Romano is one of the reasons. Never a Problem scheduling, keeps you updated on the progress of your car. A good service writer knows what mechanic to give your car to depending on its issues. That's what makes Mr Romano very good. Plus they have very good Audi mechanics. Service is a big issue with customers having a friendly service team and honest service team is very bigger customer issue. Than you put in a Very Good Service Writer Mr Romano. Keeps me coming back to Jack Daniels Audi More